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Quote: Originally Posted by nerdi /img/forum/go_quote.gif
  this happened to me a year or two ago. i called multiple times to have them add me back on, but it never worked. what worked was signing into my account online, and then changing the email for the account. i have been happily getting all my emails since then. :) /emoticons/[email protected] 2x" width="20" height="20" />  good luck - i got this tip from someone else who had the same problem. i have no idea why their system drops some emails randomly and never allows them to be added back, but that seems to happen periodically.

i have flash and last week it took awhile to process. shipping was done via ground even tho it's supposed to be 2 day (which is fine - after it shipped it got to me in 2 days anyway due to the proximity of the warehouse). i haven't placed multiple small orders tho - this year i've placed maybe only 2 orders, and both have been over 25.

Thank you so much for this!! Even though it's annoying, this is what I'll have to do if they don't come back. SO frustrating!

 
Quote: Originally Posted by ohsailor /img/forum/go_quote.gif
 
Thank you so much for this!! Even though it's annoying, this is what I'll have to do if they don't come back. SO frustrating!
np - hope it works for you!  i got so frustrated that i never knew about anything that was going on!

 
Quote: Originally Posted by axya /img/forum/go_quote.gif
 
I'd prefer they skim on the packaging as well, but I think it's unlikely cos it's part of user experience. Sephora sells brands like Givenchy and AmorePacific etc, so they certainly want to maintain a certain image. you know like Nordstrom always ship clothing in a hanger packed in a huge box? Plus if every order needs a different size of box then that takes time and effort as well, so we wouldn't know whether it's really more cost effective for them.

What's funny is, Chanel pulled itself from Sephora's stores (minus perfume, of course) because they thought selling there was hurting their upscale, luxurious image.

 
Quote: Originally Posted by Antidentite /img/forum/go_quote.gif
  If anyone picked up the Atelier Cedrat Enivron set from Sephora  the description of the set listed online is incorrect, I received a 1oz bottle and a bar of soap. I called CS and they said they received the wrong item from the distributor and said I could keep the set for free (which is pretty amazing and overly generous)  but I would rather have paid $85 and gotten the large bottle because it smells AMAZING and the scent actually lasts which is something some of the other atelier scents don't do for me.  What confuses me is that its still incorrectly listed on the website and its still for sale.  You would think that if they have an item that they know is listed incorrectly they would pull it from the site or at least edit the description.  

@Antidentite did you receive store credit or did they return your original method of payment? Just curious.

 
Quote: Originally Posted by ohsailor /img/forum/go_quote.gif
 
@Antidentite did you receive store credit or did they return your original method of payment? Just curious.

Original method of payment.  Still can't believe they haven't taken it down yet. 

 
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Quote: Originally Posted by ohsailor /img/forum/go_quote.gif
 
What's funny is, Chanel pulled itself from Sephora's stores (minus perfume, of course) because they thought selling there was hurting their upscale, luxurious image.
Edward Bess brand pulled their line from Sephora as of March 1st for the same thing, not luxury enough-too mass market.

 
Quote: Originally Posted by ohsailor /img/forum/go_quote.gif
  I got a VIB Rouge email! Fingers crossed the problem is solved!
yay!

 
ROUGETRIO for trio of origins deluxe samples (modern friction, ginzing eye, clear improvement)

FBSURF for bumble & bumble surf foam shampoo

BOBBICC for bobbi brown cc cream pale nude

 
Quote: Originally Posted by ohsailor /img/forum/go_quote.gif
  I got a VIB Rouge email! Fingers crossed the problem is solved!
What magic did you use to get Rouge emails? I'm trying tricks and nothing is working.

 
Quote:

Originally Posted by ohsailor /img/forum/go_quote.gif
  I got a VIB Rouge email! Fingers crossed the problem is solved!

Quote: Originally Posted by lioness90 /img/forum/go_quote.gif
  What magic did you use to get Rouge emails? I'm trying tricks and nothing is working.

Yes, what magic? I tried changing my email and still nothing.

 
Quote: Originally Posted by Scooby Dynamite /img/forum/go_quote.gif


I want this!!!! But I'm just a lowly vib
frown.gif

Honestly you can probably use it. Sephora isn't really good at giving Rouge any real perks the codes have worked for VIB's too.

 
Quote: Originally Posted by SaraP /img/forum/go_quote.gif
  Quote: Originally Posted by Scooby Dynamite /img/forum/go_quote.gif


I want this!!!! But I'm just a lowly vib
frown.gif

Honestly you can probably use it. Sephora isn't really good at giving Rouge any real perks the codes have worked for VIB's too.

"Must be logged into your Rouge account and purchase $35 USD of merchandise to qualify. One time use per person."

Oh well, do they usually open it to VIB after a while or is it exclusive rouge?

 
So if anyone's following my silly Sephora saga....  Sephora loves me again!!  
 
I placed a small order of $1 for the head-band nearly an hour back and it's not kicked it back.  I've been jonsing and watching for the brown to come out.  I must pull hair back when wearing neckbrace.
 
Well, I'm cured of tapping the small orders as little pick-me-ups whenever my mood dips, regardless of reason.  I got to admit, though it's not a big deal, I did feel like I was in the dog house all day yesterday.
 
So excited for pretty brown hair elastic ribbon!   
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