Sephora Active Codes- Codes only thread - Codes, Coupons

[bluemustang]

Ended up going into Sephora today when my local Nordy's had run out of my brow pencil at the Anastasia counter. Thought I'd try the raved about Aqua Brow thinking there was no way I was going to like it, and immediately thought "Brow Wiz who!?" I ended up not finding anything else I needed so figured I'd buy in store since I didn't want to wait to build up a cart of $50 for shipping/sample code lol but it's just not worth it. They didn't offer me any samples and when I asked she said I could get someone to make me something on the floor. I paid and on the way out decided I really did want to ask for a sample of something- saw someone who looked very bored and they she just looked at me, then finally said you should ask someone at the counter when you buy something. :icon_surp   I get it, the SF store is always busy, even when it's not that busy and people love asking for samples but c'mon. This is why people love you and you're not doing the best job lol. This is why I make it a point of getting stuff elsewhere lately or waiting till I can order online cause the in store people are generally stingy when I just want samples to see if I want to buy other stuff /emoticons/[email protected] 2x" width="20" height="20" /> .

/emoticons/[email protected] 2x" width="20" height="20" /> I prefer ordering online with a code so that if an get better samples or use a code. I was offered flash when it first started and didn't take advantage because I didn't know what it was... So regretting it. When I worked for seasonal, we did have some deluxe samples up front but they were only if you had a JCP mailer where we could keep the scanned part of the coupon or the VIB promos where we scanned it. We did have some foils but I didn't think they were that great.. If you have been ordering online, you probably tried them already. Most were perfume and not even the vials. I was happy to make the three samples for anyone and sometimes I'd forget to offer which I feel bad about, I know I hate asking too. Shame on someone not being willing to do it! So disappointing.

 

[tallison]

I pretty much try to avoid shopping in my local Sephora store for about the same reasons.  I can hardly ever get help on the floor.  There may be one or two people helping customers, but the rest of the employees are clustered around the door or the register chit chatting or pretending to be busy.  You try to approach them and they seem to have a knack for getting their back turned and moving jus time for you not to reach them.  Can't get samples at the register and can't get help on the floor.  When I can get the one or two that are actually working with customers, they will make me decent samples if I ask.  But never is anything offered or suggested.  I pretty much stay at home and order online.  Although I find myself ordering more and more from ulta, because they seem to have large sample offer bonuses pretty regularly.

I live in North Carolina. My Sephora is always busy, but they always give me impeccable service. I was there on a Friday night, I had no less than 5 SAs ask me if I wanted help. I visited all of the different areas (makeup, skincare, fragrance, hair) keep in mind that some SAs are more trained in one area vs another. I was looking at a moisturizer that they didn't have in stock, the SA gave me two samples of it, and recommended another brand to try in comparison. She told me about a new serum being launched in Feb by one of my favorite brands, and made me a sample of that. I think it's easier to get samples if your SA understands what type of product you are looking for or are interested in, if you're having a conversation with them and they are helping you. I've had my foundation color matched by an SA, it went perfectly, I'm so happy with the foundation she matched to me. I had a foundation in my purse that I was using that I wasn't happy with (purchased from Sephora a month previously) she let me exchange without a receipt for the new foundation, which was cheaper than the one I had originally bought. The SAs at my Ulta never offer help, never seem to be doing anything, and let the checkout line get really long. I rarely if ever see them help anyone.

 

[barbyechick]

I really liked it and took a tester home with me!  The rose is fresh and modern, not powdery in a Victorian sitting room sort of a way.   Maybe go get a tester to make sure it works with your body chemistry?  I normally love Fresh but their new scent offered at Sephora's 3 sample selection leaves a sour, stale perfume nots on me.

Same happens with fresh for me, love their product scents but all of their actual ones immediately turn bad on me, the sake one I swear left a scar in my brain lol...so unforgettable. Go figure? I also just don't get why sephora makes online shopping more enticing, I and many people I know go to the store for samples or searching in person, then leave to buy online, I still don't get how they're doing their employees favors? When the merry bag code was out there was nothing they could offer me even close...I felt bad but just said I can't not buy it online lol, such great samples and things like that happen all the time. Maybe I'm missing something

 

[SaraP]

Quote: Originally Posted by FormosaHoney /img/forum/go_quote.gif
  I think the SA sometimes forget that them physically being at Sephora is a JOB and that the products that they are ambassadors for have a HUGE mark-up based on prestige and costmer experience.  The products in Sephora are not priced like a drug-store precisely for that reason.  The extra $$$ Sephora charge is to create a superior customer experience both pre and post purchase.  Which is also why they have jobs.

Just think, if you were being paid $17 an hour to work in Sephora and your job is to introduce products, figure out what clients need and make testers (3 per customer upon each visit) would you be as rude?  I'd be providing the best customer service and sending everyone out of there with a smile.  

Should an SA be not shy at providing shoddy customer experience, I wouldn't be shy about politely inquiring for their name either for the online customer experience survey that Sephora would like you to take after each Sephora purchase.  
 If it's the store policy to make samples for clients then I will happily get the manager if faced with a rude SA, anywhere. She needed to be reminded of how the store policy works.  I'm always polite and courteous when asking for a sample. I never take advantage by sampling items I don't intend to purchase.

Don't mistake my kindness for weakness, I'm kind to everyone. But when someone is unkind to me, weak is not what you are going to remember about me....Al Capone

Originally Posted by tallison /img/forum/go_quote.gif


I live in North Carolina. My Sephora is always busy, but they always give me impeccable service. I was there on a Friday night, I had no less than 5 SAs ask me if I wanted help. I visited all of the different areas (makeup, skincare, fragrance, hair) keep in mind that some SAs are more trained in one area vs another. I was looking at a moisturizer that they didn't have in stock, the SA gave me two samples of it, and recommended another brand to try in comparison. She told me about a new serum being launched in Feb by one of my favorite brands, and made me a sample of that. I think it's easier to get samples if your SA understands what type of product you are looking for or are interested in, if you're having a conversation with them and they are helping you.

I've had my foundation color matched by an SA, it went perfectly, I'm so happy with the foundation she matched to me. I had a foundation in my purse that I was using that I wasn't happy with (purchased from Sephora a month previously) she let me exchange without a receipt for the new foundation, which was cheaper than the one I had originally bought.

The SAs at my Ulta never offer help, never seem to be doing anything, and let the checkout line get really long. I rarely if ever see them help anyone.
I have to say it varies wildly! I always give the benefit of the doubt but when you find someone who really knows their stuff the shopping experience is great. Find a bad SA and you end up with poor recommendations, when you spend $$$ you want the product to work for you.

 

[slinka]

alls I knows is, I feel like me and my closest and most favoritest SA could be friends in real life. =p always great suggestions and so nice.

 

[SaraP]

I know the right SA can get me to spend $$$ and I love her or him for it!

 

[barbyechick]

I know the right SA can get me to spend $$$ and I love her or him for it!

So true! Unrelated to sephora but there's an amazing SA at the Chanel counter at Macys that I sometimes avoid bc he is too good at only recommending things that change my life. I much prefer bad SAs that can't match me or are trying to sell me things I don't care for or look good on me lol, which I guess is a benefit at sephora so far. I find all the things I've loved from sephora I activel chose as opposed to an SA recommendation (especially color wise!), I may just not be lucky

 

[meaganola]

I know the right SA can get me to spend $$$ and I love her or him for it!

Quote:Originally Posted by SaraP /img/forum/go_quote.gif

I know the right SA can get me to spend $$$ and I love her or him for it!


I always seem to end up trying to talk to an SA who thinks that I am *far* beneath her (and it's always one of the female SAs. The male SAs are not like this *at all*) time and energy, so there's *no reason* she needs to deign to speak to me. It's gotten to the point that unless it's something I can't get online or I need it *right then*, I won't bother buying in-store. I'll go and swatch in-store, and then I'll order online. I know the SAs think I never buy stuff in-store, but they're pretty much bringing it upon themselves. There's one in particular that just makes me angry whenever I see her because she seems to have no interest in doing anything other than stand in the fragrance section. And she just wants to *stand* there and pull the "Can I *help* you?" attitude that really means "Oh, you *clearly* have no intention of spending money here, so just run along and leave me alone. No, don't even try the testers. Just *leave*." And she's older -- probably in her fifties -- so it's not like she has no idea how stores work. If they would stop being so snobby and actually *help* me, they would be seeing a whole lot more of my money in-store.

 

[SaraP]

I would walk her right over to a manager, who gives a sh*t if she isn't doing her job I'd let them know. In the past I've worked in that type of position and sometimes you have employees who act one way to your face and treat your clients another. I would love to know who is acting like that on my floor!

*I'm guilty of sampling in-store and purchasing on-line, I want my perks!! I also hate to return things...

 

[ohsailor]

Sephora asked me to take a survey about Flash. In the questions it asked me to provide details, I mentioned how ineffective Rouge has been and what a letdown it has been and that while I definitely won't try out for Rouge again, I will renew my Flash. Maybe if enough people mention how ineffectual Rouge has been, especially in light of the Flash program, Sephora will get the hint? Or maybe not.

 

[FormosaHoney]

Quote: Originally Posted by barbyechick /img/forum/go_quote.gif


Same happens with fresh for me, love their product scents but all of their actual ones immediately turn bad on me, the sake one I swear left a scar in my brain lol...so unforgettable. Go figure?

I also just don't get why sephora makes online shopping more enticing, I and many people I know go to the store for samples or searching in person, then leave to buy online, I still don't get how they're doing their employees favors? When the merry bag code was out there was nothing they could offer me even close...I felt bad but just said I can't not buy it online lol, such great samples and things like that happen all the time. Maybe I'm missing something
From a business perspective, they are seperate profit centers.  I'm sure Sephora did the online thing because they had to or they would fail, much like Block Buster vs. Netflix.

But after online presence is established, the brick and motor and the online become competitor's for both corporate resuorce and policy.  They'll need to find a workable balance in time.  It's not just Sehpora though...  

 

[LuckyMoon]

Quote: Originally Posted by ohsailor /img/forum/go_quote.gif
  Sephora asked me to take a survey about Flash. In the questions it asked me to provide details, I mentioned how ineffective Rouge has been and what a letdown it has been and that while I definitely won't try out for Rouge again, I will renew my Flash. Maybe if enough people mention how ineffectual Rouge has been, especially in light of the Flash program, Sephora will get the hint? Or maybe not.
I got the Flash survey too.  I'm VIB so I didn't go into how I don't even bother to try for Rouge because I've heard & seen that it's not really worth it.  

I sang the praises of Flash though.  I love Flash! 

 

[jesemiaud]

Sephora asked me to take a survey about Flash. In the questions it asked me to provide details, I mentioned how ineffective Rouge has been and what a letdown it has been and that while I definitely won't try out for Rouge again, I will renew my Flash. Maybe if enough people mention how ineffectual Rouge has been, especially in light of the Flash program, Sephora will get the hint? Or maybe not.

I got the same survey and basically said the same thing.

 

[bonita22]

I got the same survey and basically said the same thing.

I got the survey as well and I also said that Rouge was definitely not worth it. I did say Flash was awesome and that I would repurchase for $10 a year.

 

[ewiggy]

Quote: Originally Posted by barbyechick /img/forum/go_quote.gif  
Same happens with fresh for me, love their product scents but all of their actual ones immediately turn bad on me, the sake one I swear left a scar in my brain lol...so unforgettable. Go figure?

I also just don't get why sephora makes online shopping more enticing, I and many people I know go to the store for samples or searching in person, then leave to buy online, I still don't get how they're doing their employees favors? When the merry bag code was out there was nothing they could offer me even close...I felt bad but just said I can't not buy it online lol, such great samples and things like that happen all the time. Maybe I'm missing something
Oh man, ME TOO. I went into a store to try their Cannabis Santal, ended up not loving it on me, and wanted to try the Grapefruit Hesperides but I was already covered in the other stuff. I later ordered it online thinking it would be great since I absolutely adored it sprayed on a tester. Sprayed it on myself and could not wash it off fast enough. It was disgusting. Something about my body just made it smell like rotten grapefruit, I have a pretty wretched scent memory from that and I hope I never smell it again, lol. 

 

[gemstone]

I am slightly worried though that Sephora will decide to cancel flash if a lot of people are saying that rouge isn't worth it, partially because flash is available.  It's way more worthwhile for them to only keep the free shipping only for rouge, because it is people spending $1,000 on rouge vs $25 on flash.

 

[ohsailor]

I wouldn't worry about that. If anything, I'd worry about the opposite- but  Flash appeals to a lot more people than Rouge and you don't have to be Rouge to get it. If anything, singing praises about Flash will just make them raise Flash's sign up price because they will know they can. When they started Flash they knew that it's a direct competitor to Rouge- and honestly, I know I might make some people mad but I for one wouldn't be mad if they changed things around: Make Rouge 2-day shipping and Flash 3-day shipping instead.

 

[FormosaHoney]

Quote: Originally Posted by ohsailor /img/forum/go_quote.gif
  I wouldn't worry about that. If anything, I'd worry about the opposite- but  Flash appeals to a lot more people than Rouge and you don't have to be Rouge to get it. If anything, singing praises about Flash will just make them raise Flash's sign up price because they will know they can. When they started Flash they knew that it's a direct competitor to Rouge- and honestly, I know I might make some people mad but I for one wouldn't be mad if they changed things around: Make Rouge 2-day shipping and Flash 3-day shipping instead.
I think the idea of Rouge is enticing.  

I was a normal shopper for about 5 months, buying stuff as I need, maybe buying one extra item every once in a while.  Then when the Sun Safety Kit came out I got like 5 because they were such good deals.  Then VIB was rolled out and Rouge and then I started to look for stuff that I can buy to stock up that was a good deal to reach first VIB then the Rouge.  All alone I'm sampling this and that, the best fragrances, serums and lotions.  Then after I ran out of good value propositions I started to purchase the high-end products.  Then come the 20% off I'd buy like 4 or 5 of this $15 item or that $20 item for Christmas or some other.  Oh the madness!!  I actually started to look for occassions to give people stuff so that I can buy something...

I'll enjoy the perks of Rouge for this year but I'll be purchasing as I need, no more thinking 6 months down the road, who might want this and that...  and expanding my dollars elsewhere instead of channeling all my spendings, gifting etc... towards Sephora for their points and free shipping.  When I run out of my stock-pile and should my natural purchasing needs bring me to Rouge again, I'll be happy with it for another year.

 

[TheGlamGal]

Quote: Originally Posted by ohsailor /img/forum/go_quote.gif
  I wouldn't worry about that. If anything, I'd worry about the opposite- but  Flash appeals to a lot more people than Rouge and you don't have to be Rouge to get it. If anything, singing praises about Flash will just make them raise Flash's sign up price because they will know they can. When they started Flash they knew that it's a direct competitor to Rouge- and honestly, I know I might make some people mad but I for one wouldn't be mad if they changed things around: Make Rouge 2-day shipping and Flash 3-day shipping instead.
Well, they already did raise the price on Flash.  I'm still on the wait list and haven't received an invite, but from what I understand it will be $25 instead of $10.  I'm so envious of those who were invited.  

 

[jesemiaud]

Quote: Originally Posted by TheGlamGal
Well, they already did raise the price on Flash.  I'm still on the wait list and haven't received an invite, but from what I understand it will be $25 instead of $10.  I'm so envious of those who were invited.  
 
I think the $10 price was a special promo - I got for $25 months ago. I tried to talk them into giving to me for $10, but they told me that the promo had expired.