Sephora Active Codes- Codes only thread - Codes, Coupons

[ohsailor]

Quote: Originally Posted by TheGlamGal /img/forum/go_quote.gif
 

It was $25 when it was rolled out. As @jesemiaud said, the $10 offer was a special deal, and has simply gone back to the original price /emoticons/[email protected] 2x" width="20" height="20" />

Edit: Also, I think the $25 is still a beyond-phenomenal deal. I got mine despite being Rouge because it was only $10, but next year when I'm no longer Rouge I will HAPPILY pay $25 for free 2-day shipping, no minimum. It's such a better deal than spending $1000 to get free 3-day shipping. I'd be more worried that they stopped trying with Rouge and instead decided to charge $50 for Flash (which, really, would still be a great deal when you think about it).

I'm going to be honest to Sephora about my experiences (this isn't directed toward anyone, by the way). I'm going to be honest and say that Flash, especially for $10 and quicker shipping options, made Rouge an even bigger joke than it is and made Rouge completely worthless. They need to hear what's wrong with the program.

 

[saku]

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  6:04pm
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  Got my order and the Donna Karan deodorant was all messed up! i sent an FB message, and this happened.
  
  
  
  
  
  
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  6:17pm
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  Sephora Hi XX,
  
  We're sorry that your Cashmere Mist Deodorant was damaged! We can do one of two things for you. If you have a Sephora near you, we suggest returning/exchanging it there. Alternatively, we can ship a new product out to you, at no cost of course, and you can return the damaged item to us using the return label on the packing slip. Please let me know which option would work best for you. Thanks!
  
  Mia Sephora Facebook Team
  
   
   
•  
  6:22pm
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  i'd prefer that you ship a new one to me. thank you...
  
   
   
• 
  6:40pm
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   ​
  Sephora No problem, XX! I've submitted a new order for the Donna Karan Cashmere Mist Deodorant. Your new order number is XX & you should be receiving an email confirmation shortly. If you can ship the damaged item back to us by using the return label, we'd greatly appreciate that! Thanks for your patience and understanding!
  
   
   
• 
  6:47pm
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   ​
  ok...just got my shipping confirmation for the order that you placed for me. i appreciate it.. but one question, what if for some reason i would have to return the item and wants my money back? in the confirmation email, it says 'store credit' applied. and if i'm going to return the damaged one, then that return would reflect in the invoice of my original order. is this right, or am i missing something? that means if i'd have to return the item in case i'm unsatisfied, i'd have to use the replacement shipping confirmation which doesn't show that i paid for it with my card.... i'm not sure if i'm explaining my question right...but i'm just wondering. kinda bummed with the damaged item too, so i apologize for being too fussy. thanks for your efforts. ((( i don't know why this is appearing in bold..for some reason, i can't 'un-bold' it either )))
  
   
   
• 
  6:55pm
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  Sephora In order to reship the item, we created a store credit online. It is just a way of balancing it out, while we wait for the item you will be returning. If you choose to return the reshipped item, we would apply the refund in the form of an online store credit. If you'd prefer the return it in-store, the credit would be applied in a in-store credit, that can only be used at your local Sephora. I hope that makes sense!
  
   
   
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  7:15pm
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  ohhh...ok, so suppose (i'm not saying i would) i return my item in store, i would not get my money back, even if its within 60 days, and i paid for it with my card? thanks for the response, but i don't think that's fair
  
   
   
• 
  7:27pm
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   ​
  Sephora Since we re-shipped the item for you, technically yes, you would be offered a store credit, not a credit card refund. You can try to speak with the Cast Members there, however that is generally outside of our policy. We completely understand your concerns & are happy to share your feedback on the policy with the appropriate department.
  

I know it's not the biggest deal...but still. i'm not a happy customer /emoticons/[email protected] 2x" width="20" height="20" /> i'm already hassled, and now if i'm not satisfied with my item and wish to return it, i'll never be able to get my money back. oh well. i'll probably spend my $22 there anyway...but still. sigh.  am i making sense? haha

 

[TheGlamGal]

Quote: Originally Posted by ohsailor /img/forum/go_quote.gif
 
It was $25 when it was rolled out. As @jesemiaud said, the $10 offer was a special deal, and has simply gone back to the original price /emoticons/[email protected] 2x" width="20" height="20" />

Edit: Also, I think the $25 is still a beyond-phenomenal deal. I got mine despite being Rouge because it was only $10, but next year when I'm no longer Rouge I will HAPPILY pay $25 for free 2-day shipping, no minimum. It's such a better deal than spending $1000 to get free 3-day shipping. I'd be more worried that they stopped trying with Rouge and instead decided to charge $50 for Flash (which, really, would still be a great deal when you think about it).

I'm going to be honest to Sephora about my experiences (this isn't directed toward anyone, by the way). I'm going to be honest and say that Flash, especially for $10 and quicker shipping options, made Rouge an even bigger joke than it is and made Rouge completely worthless. They need to hear what's wrong with the program.
I see.  I had only heard of the $10 as the beta.  Either way, I'm stills wait listed.   /emoticons/[email protected] 2x" width="20" height="20" />

 

[kawaiiwoofs]

JSYK for flash -- I still call periodically about getting off the waitlist. I get a mixed bag of answers "you'll be in the next batch of offers" ,"I'm sorry I'm not familiar with that offer... Let me get my supervisor.", "yeah sorry no we're not sending out invites anymore" The last one was funny: "Umm yeah the program is on hold until we can workout some of the kinks. If it's *ever* opened up again, we'll send out emails"

 

[ohsailor]

Quote: Originally Posted by usofjessamerica /img/forum/go_quote.gif

JSYK for flash -- I still call periodically about getting off the waitlist. I get a mixed bag of answers "you'll be in the next batch of offers" ,"I'm sorry I'm not familiar with that offer... Let me get my supervisor.", "yeah sorry no we're not sending out invites anymore"

The last one was funny: "Umm yeah the program is on hold until we can workout some of the kinks. If it's *ever* opened up again, we'll send out emails"

YIKES at that last one! I wonder if that and the survey are in any way connected? Glad I talked about what a great deal it is and marked how likely I'd be to recommend it to friends. etc as "very high."

Quote: Originally Posted by ohsailor /img/forum/go_quote.gif
 
It was $25 when it was rolled out. As @jesemiaud said, the $10 offer was a special deal, and has simply gone back to the original price /emoticons/[email protected] 2x" width="20" height="20" />

I'm sorry. I still don't know why some were chosen and some weren't. /emoticons/[email protected] 2x" width="20" height="20" />

 

[saku]

btw, the new tory burch perfume smells just like clinique happy! i have and love clinique happy and was so disappointed about the tory burch fragrance. i guess i was looking for more. those two perfumes smell the same and almost indistinguishable.. does anyone else feel the same way? if you like tory burch, definitely check out clinique happy. great staying power and cheaper.

 

[SaraP]

Quote: Originally Posted by saku /img/forum/go_quote.gif
 

•   
  6:04pm
   ​
   ​
  Got my order and the Donna Karan deodorant was all messed up! i sent an FB message, and this happened.
  
  
  
  
  
  
• 
  6:17pm
   ​
   ​
  Sephora Hi XX,
  
  We're sorry that your Cashmere Mist Deodorant was damaged! We can do one of two things for you. If you have a Sephora near you, we suggest returning/exchanging it there. Alternatively, we can ship a new product out to you, at no cost of course, and you can return the damaged item to us using the return label on the packing slip. Please let me know which option would work best for you. Thanks!
  
  Mia Sephora Facebook Team
  
   
   
•  
  6:22pm
   ​
  i'd prefer that you ship a new one to me. thank you...
  
   
   
• 
  6:40pm
   ​
   ​
  Sephora No problem, XX! I've submitted a new order for the Donna Karan Cashmere Mist Deodorant. Your new order number is XX & you should be receiving an email confirmation shortly. If you can ship the damaged item back to us by using the return label, we'd greatly appreciate that! Thanks for your patience and understanding!
  
   
   
• 
  6:47pm
   ​
   ​
  ok...just got my shipping confirmation for the order that you placed for me. i appreciate it.. but one question, what if for some reason i would have to return the item and wants my money back? in the confirmation email, it says 'store credit' applied. and if i'm going to return the damaged one, then that return would reflect in the invoice of my original order. is this right, or am i missing something? that means if i'd have to return the item in case i'm unsatisfied, i'd have to use the replacement shipping confirmation which doesn't show that i paid for it with my card.... i'm not sure if i'm explaining my question right...but i'm just wondering. kinda bummed with the damaged item too, so i apologize for being too fussy. thanks for your efforts. ((( i don't know why this is appearing in bold..for some reason, i can't 'un-bold' it either )))
  
   
   
• 
  6:55pm
   ​
   ​
  Sephora In order to reship the item, we created a store credit online. It is just a way of balancing it out, while we wait for the item you will be returning. If you choose to return the reshipped item, we would apply the refund in the form of an online store credit. If you'd prefer the return it in-store, the credit would be applied in a in-store credit, that can only be used at your local Sephora. I hope that makes sense!
  
   
   
• 
  7:15pm
   ​
   ​
  ohhh...ok, so suppose (i'm not saying i would) i return my item in store, i would not get my money back, even if its within 60 days, and i paid for it with my card? thanks for the response, but i don't think that's fair
  
   
   
• 
  7:27pm
   ​
   ​
  Sephora Since we re-shipped the item for you, technically yes, you would be offered a store credit, not a credit card refund. You can try to speak with the Cast Members there, however that is generally outside of our policy. We completely understand your concerns & are happy to share your feedback on the policy with the appropriate department.
  

I know it's not the biggest deal...but still. i'm not a happy customer /emoticons/[email protected] 2x" width="20" height="20" /> i'm already hassled, and now if i'm not satisfied with my item and wish to return it, i'll never be able to get my money back. oh well. i'll probably spend my $22 there anyway...but still. sigh.  am i making sense? haha

You could just return the damaged one and repurchase a new one. For you it will be the same, but if you dislike the item you can return it and get a full refund. 

And how in the world did that damage happen?? Looks like a truck ran it over!

 

[saku]

Quote: Originally Posted by SaraP /img/forum/go_quote.gif
  You could just return the damaged one and repurchase a new one. For you it will be the same, but if you dislike the item you can return it and get a full refund. 

And how in the world did that damage happen?? Looks like a truck ran it over!

thanks. that's what i should've done!

and about the damage: i know! i have no clue! i don't think it's during shipping, cause there are no broken packaging fragments in the box. i bet they shipped it to me ALREADY damaged. :| 

 

[tallison]

•   I know it's not the biggest deal...but still. i'm not a happy customer /emoticons/[email protected] 2x" width="20" height="20" /> i'm already hassled, and now if i'm not satisfied with my item and wish to return it, i'll never be able to get my money back. oh well. i'll probably spend my $22 there anyway...but still. sigh.   am i making sense? haha

I get what you're saying, and I guess I would be worried if I was seriously considering returning the item and not shopping at Sephora again. Since you are on MUT, you'll probably be shopping at Sephora again... /emoticons/[email protected] 2x" width="20" height="20" /> I had a bronzer that arrived busted. I notified them in the same manner, and they sent me a new one, no questions asked, and didn't ask me to send the broken item back. This was over a year ago, so maybe they have changed their policy. I'd rather have them do it the way they did for you than recharge my credit card for resending the new item until I've returned the broken one. Nordstrom did this. I was really unhappy.

 

[FormosaHoney]

Quote: Originally Posted by saku /img/forum/go_quote.gif
 
thanks. that's what i should've done!

and about the damage: i know! i have no clue! i don't think it's during shipping, cause there are no broken packaging fragments in the box. i bet they shipped it to me ALREADY damaged. :| 

Was the box damaged in any way?

I had a BodyShop body butter like that.  There was a triangular chip about the size of a nickle on the side of the lid, like someone missed a long throw and cracked the side of the lid clear off.  Within the box, big gobs of body butter was smeared on a couple of adjacent containers... but no plastic chips in amidst the brown crinkle...   Their CS offered that maybe it got damaged in transit... there was just no way.  The box was perfect and there were was more then ample cushioning of brown crinkle paper around it.  Looks like someone played kick ball with it...
I had received a Sephora nail polish last year that was 2/3 full and was clearly used with polish smeared all around the glass neck.  I didn't really care it was a $1 bottle, just ordered another, but it did leave an impression on me and made me wonder about Sephora's standard of training for thier fullfilment staff.

 

[makeupjunkie13]

OMG love this!

 

[ohsailor]

Quote: Originally Posted by tallison /img/forum/go_quote.gif


I'd rather have them do it the way they did for you than recharge my credit card for resending the new item until I've returned the broken one. Nordstrom did this. I was really unhappy.

I think it always depends on who you get. One time an item in a GWP was damaged and Nordstrom offered to send a brand new full GWP and the item I purchased (a Mason Pearson brush) free without me having to return anything back. I declined the new brush since there was nothing wrong with it. I've never had anything but them offering me the world if something was wrong with an order.

With Sephora, it is entirely dependent on who you talk to. If something is wrong and I don't like the answer I get, I'll just write again and get a totally different answer from another representative. It's very strange, but eventually I end up very satisfied.

 

[LisaLeah]

I just received the NarsRouge perk and it is FULL SIZE. 1.01 oz.

 

[LisaLeah]

I just received the NarsRouge perk and it is FULL SIZE. 1.01 oz.

I was so surprised when I saw it!

 

[deactivateduser232015]

Not sure if people already mentioned this, but it seems like the search by price function is now dead. :/ Boo on you sephora. That was useful.

 

[SaraP]

Quote: Originally Posted by LisaLeah /img/forum/go_quote.gif
  I just received the NarsRouge perk and it is FULL SIZE. 1.01 oz.
Waiting till tomorrow to purchase a fragrance and get 3x points. Hopefully the nars perk is still there!!

 

[Jeaniney]

Quote: Originally Posted by Kyuu /img/forum/go_quote.gif
  Not sure if people already mentioned this, but it seems like the search by price function is now dead. :/ Boo on you sephora. That was useful.

Someone posted that their bookmark for $1 still works, so you can at least look at $1-$3 items that way.  I searched through the thread trying to see who posted that but can't find it anywhere.  Thank you though -- that was genius!! (also, if you play around with the URL and replace the 0 and 3 you can search by different parameters)

http://www.sephora.com/search/search.jsp?keyword=%241&pl=0&ph=3&sortBy=price%3A0%3A%3AP_PROD_NAME%3A0%3A%3AP_DEFAULT_SKU%3A1

(this is a weird link, hopefully copy/pasting it will work okay)

 

[tallison]

Quote: Originally Posted by ohsailor /img/forum/go_quote.gif
 
I think it always depends on who you get. One time an item in a GWP was damaged and Nordstrom offered to send a brand new full GWP and the item I purchased (a Mason Pearson brush) free without me having to return anything back. I declined the new brush since there was nothing wrong with it. I've never had anything but them offering me the world if something was wrong with an order.

With Sephora, it is entirely dependent on who you talk to. If something is wrong and I don't like the answer I get, I'll just write again and get a totally different answer from another representative. It's very strange, but eventually I end up very satisfied.


It definitely does depend on who is helping you....some SAs will always accommodate you more than others.  I've never experienced poor service from Sephora either from their online CS or in store SA, which is why I'm surprised at how many people say that their local Sephora staff is rude or unhelpful....I know I'd be pissed too if I was spending $$$ and someone is rude or generally unhelpful.  

In the past 3 or so months I've been to 3 different Sephoras, one local to me (in NC) and 2 in Chicago (downtown, the busiest ones in the city, at Christmas time) and I was always offered help multiple times on each trip.  Now, I don't always think that an SA has the best recommendations (NARS Torrid when I say I want a matte blush? Not helpful), but they are always trying to help, they don't always offer me samples, but usually if I say I am on the fence between 2 moisturizers, they can read in between the lines that I want to sample them before I buy, and will make me a sample.  Its really rare that I get a free sample (foil packet etc) at checkout, but it does happen every now and then. I will say that the 100 point perks they offer in store are usually not as good (1 or 2 to choose from, both pretty meh products) as online.

Haha, that's awesome, that you just keep writing in until you get the answer you want.  I don't know that I'd have the balls to do that.  Usually if someone tells me that's their policy I hang my head and say ok, that's what happened with the Nordstrom thing.  

 

[FormosaHoney]

Quote: Originally Posted by Jeaniney /img/forum/go_quote.gif
 
Someone posted that their bookmark for $1 still works, so you can at least look at $1-$3 items that way.  I searched through the thread trying to see who posted that but can't find it anywhere.  Thank you though -- that was genius!! (also, if you play around with the URL and replace the 0 and 3 you can search by different parameters)

http://www.sephora.com/search/search.jsp?keyword=%241&pl=0&ph=3&sortBy=price%3A0%3A%3AP_PROD_NAME%3A0%3A%3AP_DEFAULT_SKU%3A1'>http://www.sephora.com/search/search.jsp?keyword=%241&pl=0&ph=3&sortBy=price%3A0%3A%3AP_PROD_NAME%3A0%3A%3AP_DEFAULT_SKU%3A1

(this is a weird link, hopefully copy/pasting it will work okay)
It was the following and thanks... it was laziness more then anything really, but sure I'll take 'genius' as my most favorite comment this evening 

!

http://www.sephora.com/search/search.jsp?keyword=%241&pl=0&ph=3

You can change your $ parameter by changing out the number at the end of the commnad string.  For exaample:

http://www.sephora.com/search/search.jsp?keyword=%241&pl=0&ph=5

The above will fetch you a list of products starting at $5 or it should until Sephora figures that out and puts an end to it somehow.

 

[numbersmom]

Waiting till tomorrow to purchase a fragrance and get 3x points. Hopefully the nars perk is still there!!

First time doing a bonus point purchase, will there be an email link or coupon code?