- Joined
- Jun 8, 2012
- Messages
- 2,742
- Reaction score
- 1,484
I'm getting extremely anxious for my order to ship. I ordered at 12:30 in the morning and haven't received my shipping confirmation yet.
You can become a Supporting Member or just click here to donate.
I ordered 3 items (not doubles, unless the bliss body wash is a double - despite different scents) and had no issues Is there something about the CC that everyone is using? Could the CC company be the one flagging it? I don't know - this just seems so strange to me.Is this the message people that are banned is getting?I called sephora twice since this morning because of it. Both ladies were super nice. The First Lady said the error was because they were limiting Black Friday shopping to 2 items per transaction ( I had 3 items, not doubles, just 3 items) so I removed an item and still had the error. I called again and asked the girl to put the order through for me, she did, and I think she saw the error when she was processing it. She said she fixed it, and the order went through. I haven't tried to do another order and likely won't until the $20 off of $50 promo gets in. I hope she did fix whatever was wrong. I never make returns, I don't make orders under $25 (except for *once* a couple months ago), and I don't order multiples. Well I ordered 2 of the cat eye brush sets, but one was for me and the other was for my sister- her 2 year old got poop all over her brushes and I was just trying to do a kindness. They are being really unreasonable, and seems like they are targeting a shopping base they shouldn't be. I'm VIB with flash (but will be making rouge this year), so they aren't just targeting rouge members.
I had the same throught!  My credit card company's frozen my account when someone else tried to place 2 $29 orders of some software and they thought it was odd.  Rigthly so, I didn't make those orders. They did follow-up with a call within 28 to alert me of possible CC fraud.  Could also try calling CC to see if they ARE indeed flagging the transactions? I ordered 3 items (not doubles, unless the bliss body wash is a double - despite different scents) and had no issues Is there something about the CC that everyone is using? Could the CC company be the one flagging it? I don't know - this just seems so strange to me.
I didn't think it was the item quantity being an issue, but I liked that response compared to being banned! I don't know if it is a credit card issue. The initial card (that now had 7 pending charges...) wasn't used when I called the CSR and she put the order in and still got the message with her. She was able to see everything in my cart, promo and samples included, so I guess if I can't place orders myself- I'll fill up my cart and call it in to place it. Won't get ebates, but whatever.I placed an order this morning with 5 of the $10 items (5 different ones, though), as well as a couple of regular items, and didn't have any issues. That's what I mean about the CSRs -- I think they just make stuff up to get people off the phone ASAP because even they don't really have the right info. Many call centers have targets for number of calls per hour or average time per call because they are things that can be measured easily. Their #1 objective is to get you off the line ASAP.
Me too, and we should not feel that way. :-/I'm getting extremely anxious for my order to ship. I ordered at 12:30 in the morning and haven't received my shipping confirmation yet.
l was actually gonna say, if I got banned, in spite I would return absolutely everything I could, and buy those items from places that actually respected my business and didn't accuse me of fraud!I hope this NEVER happens to you. I have NEVER signed up for any forums or anything before, but I felt like I need to share with all you know (and I REALLY needed to vent) since I read on this forum of many people speculating that the ban may be due to returns. However, like I mentioned, I have NEVER returned anything so that's not the case. Just be warned. DO NOT place multiple purchases and DO NOT repeat promo codes. I mean, you could probably do it, but you'd never know when or if they'll "catch" you. Then again, even if you don't violate any of these, they'll probably find some other way to ban you once you become Rouge!/emoticons/[email protected] 2x" width="20" height="20" /> Well, I'm just so upset. I probably spent close to $1000 at Sephora the past 3 months. It's going to be a lot of trouble, but in protest, my sister is telling me to gather ALL the items I ordered the past few months and RETURN them ALL at the store!! Hhhmmm......what do you think they will say if I walk in and return $1000 worth of merchandise?