Red Carpet Box

[Freezymama]

You would have had to pay postage to return it.. Open a Paypal dispute

I did but RCB denied my request for refund. Their response was to send everything back. Which is honestly a waste of my time and shipping cost! Is there anything I can do through PayPal from here that you know of?

 

[Freezymama]

That's their MO. Send out expired, discontinued and possibly counterfeit products (since they buy through a 3rd party vendor versus dealing directly with companies) then demand the products back for a refund. Worse is that they WILL publish the customer's name and address on 3rd party sites like Rip Off Reports which they did to another member here on MUT. So be careful when dealing with Patty and her friends because they may post your personal information on the internet calling you a scam artist.

Oh thanks for the heads up! Hope that doesn't happen :/

 

[nelliebelle1197]

You can file a dispute directly with Paypal and let them know you did not receive what you paid for.

https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside

 

[zadidoll]

You can also file a complaint against them on Rip Off Reports to warn others of this company because she has sent out expired products multiple times now not just in one month but in other months.

 

[Robinssa]

Ripoff Report is for a CONSUMER to warn others of companies or individuals to not do business with, and the idea that a business owner complained about a customer on that website is hilarious. Having upset customers and having to refund upset people is just a cost of doing business. Everyone who was upset should file a complaint on Ripoffreport.com because that website does NOT remove posts and it will show up when people do a google search of her or her company.

 

[Malia]

I have been getting a lot of traffic lately from here, and while I don't mind it at all, I do mind when people are posting really negative comments about the owner/company, my blog is NOT the place for those types of comments.  I will approve posts with your opinions on the Red Carpet Box even if you are not for it, but then again I feel like some people are spending way too much time putting this company down.  I do understand your concerns, but I feel that if you have never bought a box, it really isn't your problem.  There are some people out there who really truly like the service, and I feel that some of you don't like that fact.  You do not want to see this company succeed no matter what.  I wrote a review for the company, I write product reviews for many companies, and my reviews are always honest.  Before I was contacted for the review I had never heard of Red Carpet Box.  They never bribed me or in any way asked for a positive review only.  I never had any problems with them.

I DO NOT agree that expired items are ok.  Expired items should never be ok, and I would NOT want to receive expired items, however, if they have just been discontinued and are still safe to use, that's fine with me.  And it may be fine for others too.  Everyone likes different things, so just because you think something is ugly doesn't mean someone else out there doesn't think it's beautiful.

Anyway, I'd love to see all this DRAMA stop.  Come on ladies, we are all too old for this!  If you don't like the Red Carpet Box, fine, don't like it, don't purchase it, and don't talk about it.  I swear some of you must always have it on your minds, there's so much more to worry about these days than a subscription box!  I don't want to offend anyone, just wanted to stop in and make my point.  Hope you all stop by Livin' The MOMMY Life some time

 

[Malia]

Originally Posted by zadidoll /img/forum/go_quote.gif

You can also file a complaint against them on Rip Off Reports to warn others of this company because she has sent out expired products multiple times now not just in one month but in other months.

Were there expired items in Novembers Box as well?  I sure hope she had learned her lessen and didn't send any more expired items.

 

[zadidoll]

Originally Posted by Malia /img/forum/go_quote.gif

Quote: Originally Posted by zadidoll /img/forum/go_quote.gif

You can also file a complaint against them on Rip Off Reports to warn others of this company because she has sent out expired products multiple times now not just in one month but in other months.
Were there expired items in Novembers Box as well?  I sure hope she had learned her lessen and didn't send any more expired items.


Apparently she has:

Originally Posted by Freezymama /img/forum/go_quote.gif
I purchased the November box and it was HORRIBLE! the items were clearly expired not discontinued. They had stickers from Rite Aid, cracked eye shadows and a bonus item of "lip smackers!" Anyways I FB messages RCB and she offered me a free Dec box as a gift. Then her VP MUA!?!? Said no she can't send me a free box even tho I was offered one in a message prior!

I never asked for a box or refund or anything but they "handled" the situation on their own! Poor customer service and product. I can't believe I wasted my $ on this junk!

They did state I could get a refund if I sent it all back with tags and labels. I gave everything in the box to my daughter right after opening it :/

Just a waste.

 

[nelliebelle1197]

Yes, there were. This woman is a con artist, pure and simple. The whole mess started when people who are on this board asked for refunds after receiving expired/counterfeit products and items did not match descriptions. This woman attacked these people verbally and posted personal information including names and addresses on her Facebook page and on other websites.

Patricia Martin simply needs to disclose to her customers the origins and the ages  of the merchandise and behave in a professional manner.

Originally Posted by Malia /img/forum/go_quote.gif


Were there expired items in Novembers Box as well?  I sure hope she had learned her lessen and didn't send any more expired items.

 

[Malia]

Originally Posted by nelliebelle1197 /img/forum/go_quote.gif

Yes, there were. This woman is a con artist, pure and simple. The whole mess started when people who are on this board asked for refunds after receiving expired/counterfeit products and items did not match descriptions. This woman attacked these people verbally and posted personal information including names and addresses on her Facebook page and on other websites.

Patricia Martin simply needs to disclose to her customers the origins and the ages  of the merchandise and behave in a professional manner.

Do all companies disclose the origins of their products? NO.  I don't think she needs to disclose the origin of her products, but she does need to make sure the products aren't expired.

 

[zadidoll]

Originally Posted by Malia /img/forum/go_quote.gif

Quote: Originally Posted by nelliebelle1197 /img/forum/go_quote.gif

Yes, there were. This woman is a con artist, pure and simple. The whole mess started when people who are on this board asked for refunds after receiving expired/counterfeit products and items did not match descriptions. This woman attacked these people verbally and posted personal information including names and addresses on her Facebook page and on other websites.

Patricia Martin simply needs to disclose to her customers the origins and the ages  of the merchandise and behave in a professional manner.
Do all companies disclose the origins of their products? NO.  I don't think she needs to disclose the origin of her products, but she does need to make sure the products aren't expired.


Actually... most do. Birchbox, Ipsy and Beauty Army, Sample Society and Beauty Box 5 work directly with the companies they place in their boxes/bags. The Look Bag and Red Carpet Box buy from "3rd party vendors" which means they are buying from what is known as the gray market. The Look Bag actually might have gotten into trouble with Freeman Beauty and Stila after the mess last month with discontinued and expired products. Reps from both those companies have said that The Look Bag is not authorized to distribute their products. Since Red Carpet Box is not working with the companies they're promoting then they're not authorized to distribute any of those company products in their boxes and those companies CAN issue a cease and desist to Red Carpet Box or face a lawsuit.

 

[yousoldtheworld]

Originally Posted by Malia /img/forum/go_quote.gif


Anyway, I'd love to see all this DRAMA stop.  Come on ladies, we are all too old for this!  If you don't like the Red Carpet Box, fine, don't like it, don't purchase it, and don't talk about it.

If we don't like it, we shouldn't talk about it? By that same logic, if you don't like our thread here, don't read it, don't post on it, and don't talk about it. That's the point of this, to TALK about these things, positive and negative.

Originally Posted by Malia /img/forum/go_quote.gif I do understand your concerns, but I feel that if you have never bought a box, it really isn't your problem.

As those of us who are posting on this particular section of the board are all interested in, and customers of subscription services like this, we are all POTENTIAL customers, so yes, it is our problem. I am grateful for this board for this exact reason - the ability to see not only what a company sends out, but how they handle problems before I try it myself. 

 

[Marshie]

THANK YOU! Couldn't have said it better myself.

Originally Posted by yousoldtheworld /img/forum/go_quote.gif


If we don't like it, we shouldn't talk about it? By that same logic, if you don't like our thread here, don't read it, don't post on it, and don't talk about it. That's the point of this, to TALK about these things, positive and negative.

As those of us who are posting on this particular section of the board are all interested in, and customers of subscription services like this, we are all POTENTIAL customers, so yes, it is our problem. I am grateful for this board for this exact reason - the ability to see not only what a company sends out, but how they handle problems before I try it myself. 

 

[TacomaGirl]

I found MUT by googling reviews for Birchbox. It was the first sub box that I'd heard of and I wanted to make sure it was legit before giving them my credit info. I signed up because of the good reviews found here and I've subsequently stayed away from others after hearing about negative experiences. I imagine there are a lot of MUT members with similar stories.

 

[Dalisay]

Originally Posted by Malia /img/forum/go_quote.gif


Do all companies disclose the origins of their products? NO.  I don't think she needs to disclose the origin of her products, but she does need to make sure the products aren't expired.

Don't you think it's important for companies to disclose the origins of their products? 

I can honestly say that almost all the companies that I had subscribed to(except those that has their own website shop; birchbox, beauty army, etc.) had given me coupon codes to use directly in the product company's website shop which is proof enough that those subscription services works directly with the company. 

She may have bought her stuff from a non-legitimate retailer. She may have sent out  fake urban decay eyeshadows that looks authentic and has cyanide as a main ingredient. You never know. 

I could understand if she sent out products that are going to be discontinued but not necessarily completely out of the market(just major markdowns in sites like sephora or in the product company's own site), but sending out already discontinued products seems a little suspicious.

How do you know if what you got hasn't already been expired if it doesn't have an expiration date. And if you did get anything discontinued, how long as it been discontinued for? What was the manufacturing date? What is the shelf life to that specific product? 

As a potential customer, I do care for these little details. I do have some discontinued products and still use it with my own judgement that it's still safe to use and not anyone else's(especially from a service that's trying to make a profit).

For threads like this, I am very very thankful for those who had already bought the box and  had posted their negative experiences. For those who haven't bought the service and did more research, I'm even more thankful to them for pointing out more red flags. I don't judge a company by negative or positive experiences from a customer, I judge them by their credibility and if that company can handle issues professionally. 

I'm sorry if my response seems like I'm attacking you in any way. Just wanted to point out my thoughts.

 

[SiriusDreamer]

Originally Posted by Malia /img/forum/go_quote.gif


Anyway, I'd love to see all this DRAMA stop.  Come on ladies, we are all too old for this!  If you don't like the Red Carpet Box, fine, don't like it, don't purchase it, and don't talk about it. 

Sorry, Malia, I may have started some of this since I did link to your blog (which I found through a quick google search of RCB reviews) because of the ridiculous 3-page essay the company owner posted.  While I would never write on someone's blog solely to bash a company, at the same time I completely disagree with you on this.  The reason it bugs me so much is because regardless of the contents/quality of the box, I would personally never want to purchase from a company whose owner has such abhorrent behavior, as evidenced by her erratic post on your blog and the ripoffreport complaints.  Why would anyone ever want to risk being a customer to a company like that?  This isn't "DRAMA", this is valid information that the public (consumers) need to be informed of.  I would hate to have my name and address smeared across ripoffreport just because I gave a negative review of a sub box - it's libel and it's illegal.  Possible consumers, especially bloggers, have a right to know what they are getting themselves into.

We don't live in China, where the internet is censored.  We are free (thank heavens) to talk all we want about a company's practices, and everyone else (you included) can base their purchasing decisions in an INFORMED manner.  I for one am so grateful for that ability.

So please do not tell us to "don't talk about it".  

 

[SiriusDreamer]

Originally Posted by Dalisay /img/forum/go_quote.gif


For threads like this, I am very very thankful for those who had already bought the box and  had posted their negative experiences. For those who haven't bought the service and did more research, I'm even more thankful to them for pointing out more red flags. I don't judge a company by negative or positive experiences from a customer, I judge them by their credibility and if that company can handle issues professionally. 

I'm sorry if my response seems like I'm attacking you in any way. Just wanted to point out my thoughts.

Amen!  Your post was a lot nicer than mine, but pretty much said the same thing.. I should take notes.   /emoticons/[email protected] 2x" width="20" height="20" />

 

[Malia]

Originally Posted by yousoldtheworld /img/forum/go_quote.gif


If we don't like it, we shouldn't talk about it? By that same logic, if you don't like our thread here, don't read it, don't post on it, and don't talk about it. That's the point of this, to TALK about these things, positive and negative.

As those of us who are posting on this particular section of the board are all interested in, and customers of subscription services like this, we are all POTENTIAL customers, so yes, it is our problem. I am grateful for this board for this exact reason - the ability to see not only what a company sends out, but how they handle problems before I try it myself. 

I never said i don't like your thread here, I am NOT here to argue with anyone.  I have just been getting tons of comments, some really nasty that I refuse to post.  I have accepted those posts that are stating their opinions even if they are negative, but I won't approve comments with allegations that may not be true or those that are just nasty but have nothing to do with my post.  You're right, you are free to post whatever you like here, and if you want to spend your time talking about the Red Carpet Box, that's your choice.  I really truly love new blog visitors, but I really don't want my blog posts to become a drama zone!  I don't even have anything to do with this company other than accepting a month's box to review and I almost feel like I'm getting dragged into all of this drama. :-(

 

[zadidoll]

No one has the right to post on your blog negative comments aimed at you. Disagreements is one thing but anything that is outright insulting is a no-no in my book. We all have our opinions but there's no reason to be rude.

 

[SiriusDreamer]

Originally Posted by zadidoll /img/forum/go_quote.gif

No one has the right to post on your blog negative comments aimed at you. Disagreements is one thing but anything that is outright insulting is a no-no in my book. We all have our opinions but there's no reason to be rude.

I agree 100%!  That's not something I would ever do on someone's personal blog.

Malia, I do want to point out that you will probably get a lot of blog traffic!  It's your blog, you can moderate it as you please!  Differences of thought on RCB aside, I for one think your blog is very cute, and I will be following.