PopSugar Special Edition Resort Box

[feisty1]

So my question now is did those boxes that shipped have everything in it? The weight of this box seemed off to me compared to other LE boxes.

 

[camel11]

Mine was shipped (East Coaster) and is bouncing around Cali without an estimated delivery date, yet.

 

[Vikki120306]

So my question now is did those boxes that shipped have everything in it? The weight of this box seemed off to me compared to other LE boxes.

Yes, this is a concern of mine too since I'm one of the people with a box already moving around. Although if there is anything missing, I would expect them to ship that as well so I'm not too concerned. And if they think they can get one over on us, then they obviously don't know how good we are at show and tell on these threads /emoticons/[email protected] 2x" width="20" height="20" />

 

[afwife8405]

I think they probably got greedy and it just blew up in their faces.

Remember how we were talking about how this box didn't sell out as quickly? They probably had the option to get additional product from their vendors and took it so they could sell more boxes. Its a limited edition box with a promised shipped date. There is no reason for the delay unless they went back and asked for more product from the vendors. Those bracelets were being packaged up for PS so long ago that we thought it might be in the regular March box.

My sister is arriving tomorrow and leaves the 8th, it would have been nice to give her anything from the box I didn't love.  I live about 40 mins from gilroy, they way things are going mine will be the last one shipped and I ordered on Feb, 14th!

 

[ashleygo]

Quote: Originally Posted by Vikki120306 /img/forum/go_quote.gif


Yes, this is a concern of mine too since I'm one of the people with a box already moving around. Although if there is anything missing, I would expect them to ship that as well so I'm not too concerned. And if they think they can get one over on us, then they obviously don't know how good we are at show and tell on these threads

Yeah I have the same issue. I sure hope mine isn't missing anything, I would rather my box come late than be missing items cause that will just be a big pain in the butt.

 

[cindybear0320]

Am I going to die because I didn't get my box before my honeymoon? NO

Am I going to enjoy my honeymoon either way? YES! 

I guess I just wished they would send everyone's out together... I purchased mine as soon as the email order came out about the LE Resort Box... I just don't understand how some people got their's delayed.. and some are shipped out already! 

 

[Spiritwind10]

So my question now is did those boxes that shipped have everything in it? The weight of this box seemed off to me compared to other LE boxes.

Your right the weight 1.7 lbs is just 3 times that of a heavy BirchBox. Which is not much especially with the weight of the cardboard box being in there. It does seem really off????? Maybe I shouldn't even go on about this, but this whole thing seems just off and makes me wonder.

 

[camel11]

Quote:Originally Posted by cindybear0320 /img/forum/go_quote.gif

Am I going to die because I didn't get my box before my honeymoon? NO

Am I going to enjoy my honeymoon either way? YES! 

I guess I just wished they would send everyone's out together... I purchased mine as soon as the email order came out about the LE Resort Box... I just don't understand how some people got their's delayed.. and some are shipped out already! 


Are you in NYC?? I have two boxes, and you could use mine as a stand in! I think that it's so sad it didn't come in on time, and that they won't do anything for you. That towel would be perfection for your trip -- the perfect towel/coverup/scarf, which I'm sure is why you didn't mind spending $100 right before your honeymoon!!

 

[cindybear0320]

Quote: Originally Posted by camel11 /img/forum/go_quote.gif
  Quote: Originally Posted by cindybear0320 /img/forum/go_quote.gif
  Am I going to die because I didn't get my box before my honeymoon? NO

  Am I going to enjoy my honeymoon either way? YES! 

 
  I guess I just wished they would send everyone's out together... I purchased mine as soon as the email order came out about the LE Resort Box... I just don't understand how some people got their's delayed.. and some are shipped out already! 



Are you in NYC?? I have two boxes, and you could use mine as a stand in! I think that it's so sad it didn't come in on time, and that they won't do anything for you. That towel would be perfection for your trip -- the perfect towel/coverup/scarf, which I'm sure is why you didn't mind spending $100 right before your honeymoon!! you are wayy too sweet!! I am in St. Louis! Yes the towel /coverup would have been perfect!! I am determined to have fun in Bora Bora no matter what!! /emoticons/[email protected] 2x" width="20" height="20" /> plus i will be with my new hubby... /emoticons/[email protected] 2x" width="20" height="20" />) 

 

[Spiritwind10]

Quote:Originally Posted by cindybear0320 /img/forum/go_quote.gif

Am I going to die because I didn't get my box before my honeymoon? NO

Am I going to enjoy my honeymoon either way? YES! 

I guess I just wished they would send everyone's out together... I purchased mine as soon as the email order came out about the LE Resort Box... I just don't understand how some people got their's delayed.. and some are shipped out already! 


Are you in NYC?? I have two boxes, and you could use mine as a stand in! I think that it's so sad it didn't come in on time, and that they won't do anything for you. That towel would be perfection for your trip -- the perfect towel/coverup/scarf, which I'm sure is why you didn't mind spending $100 right before your honeymoon!!

What an awesome gesture! I hope you get yours so you can do this. How awesome. It's nice to see MUT members working together!

 

[Shauna999]

you are wayy too sweet!! I am in St. Louis! Yes the towel /coverup would have been perfect!! I am determined to have fun in Bora Bora no matter what!! /emoticons/[email protected] 2x" width="20" height="20" /> plus i will be with my new hubby... /emoticons/[email protected] 2x" width="20" height="20" />) 

Congratulations on your wedding!! Wishing you an amazing time in Bora Bora

 

[hazeleyes]

So I've just recovered from a crappy eye infection and also see that my LE box has been delayed like many of you. Really sucks because I was hoping to bring it on my first vacation I've had in a LOOOOOOONG time. Looks like that's not going to happen now! I also got the same general response as the rest of you when I contacted PS. Deep down I keep hoping this is a really horrible April Fool's joke and it will end up at my door later today haha! Anyway, this email I got from NYX Cosmetics cheered me up, love the sense of humor! http://www.nyxcosmetics.com/p-254-mirage-palette.aspx?widget=hide&utm_expid=42976356-14.kyEd6dHrRvuCCToSmW_Xfg.1&utm_campaign=MiragePalette&utm_medium=Email&utm_source=MarketTraq&utm_content=NYX_Cosmetics&utm_term=303870

 

[Spiritwind10]

So I've just recovered from a crappy eye infection and also see that my LE box has been delayed like many of you. Really sucks because I was hoping to bring it on my first vacation I've had in a LOOOOOOONG time. Looks like that's not going to happen now! I also got the same general response as the rest of you when I contacted PS. Deep down I keep hoping this is a really horrible April Fool's joke and it will end up at my door later today haha! Anyway, this email I got from NYX Cosmetics cheered me up, love the sense of humor! http://www.nyxcosmetics.com/p-254-mirage-palette.aspx?widget=hide&utm_expid=42976356-14.kyEd6dHrRvuCCToSmW_Xfg.1&utm_campaign=MiragePalette&utm_medium=Email&utm_source=MarketTraq&utm_content=NYX_Cosmetics&utm_term=303870

Awesome April Fools!!! Very cute!! Love it!

 

[camel11]

Quote:Originally Posted by cindybear0320 /img/forum/go_quote.gif

you are wayy too sweet!! I am in St. Louis! Yes the towel /coverup would have been perfect!! I am determined to have fun in Bora Bora no matter what!! /emoticons/[email protected] 2x" width="20" height="20" /> plus i will be with my new hubby... /emoticons/[email protected] 2x" width="20" height="20" />) 


None of us feel THAT bad for you... Bora Bora is great with or without fancy towels /emoticons/[email protected] 2x" width="20" height="20" /> Congrats on the marriage /emoticons/[email protected] 2x" width="20" height="20" />

 

[feisty1]

This was my response. I did question if all boxes had all the items. They never clarified that portion of my question: Hi Jennifer, Thank you for reaching out and expressing your concerns! We understand your frustration with the delay and we want you to know we truly do apologize. We want you to know that there was no order or process of choosing whose box would ship. Our intent was never to inconvenience you! However, the date needed to be rescheduled to ensure that you received all the products in your Special Edition Resort box. Unfortunately, we are unable to alter/expedite any shipping, but please be assured that your tracking information will be emailed as soon as it has shipped. Best, POPSUGAR Support Have more questions? Check out our FAQs P.S. Don't forget to follow us on Facebook, Twitter, and Pinterest! I did inquire if I could possible pay more to expedite my box for spring break. Unfortunately they can't.

 

[camel11]

I find it really rude that they aren't tailoring the e-mails at all if someone asks a question not covered in their form e-mail... Even Ipsy seemed to change the language when responding after the POP lipgloss debacle. Meh.

 

[kristab94]

Quote: Originally Posted by camel11 /img/forum/go_quote.gif

I find it really rude that they aren't tailoring the e-mails at all if someone asks a question not covered in their form e-mail...

Even Ipsy seemed to change the language when responding after the POP lipgloss debacle.

Meh.
Agreed, they just keep dropping that ball. 

 

[northwest22]

"I can't call in to work 10 min before I have to be there without a seriously good explanation" This is a really good point and actually made me look at the whole thing differently. The fun I experience when I get a PS box still outweighs the negatives, but I do feel like they don't treat their customers with much respect. We are paying them money for a product and service so to some extent they are working for us. Simply an earlier email or an email at the same time with a more apologetic tone would have ruffled fewer feathers. I have dealt with PS customer service several times and though they usually do resolve the problems to some extent (usually whatever the least amount they can do to get me to leave them alone) I have found that it often takes several back and forth emails with days of delay on their side in between. They almost instigate an argument before they finally decide to just resolve whatever the issue is. I won't be contacting them about this delay because it doesn't bother me or negatively impact me, but I bet those who do contact them will be blown off and offered a canned apology. MAybe if you push you will get an item from an old box thrown in, but they won't ever actually address your specific concerns or promise a plan is in place to avoid the same issue in the future. It's interesting because I don't really feel like most companies owe customers explanations about their business practices. Educate yourself, learn about the product, decide if the company is transparent enough for you. You don't like it, don't buy it. But the subscription box company/subscriber relationship is different. We invest money upfront and simply put our faith in a company that they will provide us with the best possible experience each month. By their nature these boxes are surprises and so the customer is always going to be uninformed. So in our case. ALL we have to go on is the reputation of the company. When a company has your card number and charges you lots of money for random items that they select, suddenly it becomes really important that the company has transparency. And, since everyone gets the same box/service any time they mess up they are running the risk of upsetting thousands of customers. Those are pretty high stakes for a company. I hope PS is the type of company that can listen to feedback and learn from their mistakes.

 

[northwest22]

This was my response. I did question if all boxes had all the items. They never clarified that portion of my question: Hi Jennifer, Thank you for reaching out and expressing your concerns! We understand your frustration with the delay and we want you to know we truly do apologize. We want you to know that there was no order or process of choosing whose box would ship. Our intent was never to inconvenience you! However, the date needed to be rescheduled to ensure that you received all the products in your Special Edition Resort box. Unfortunately, we are unable to alter/expedite any shipping, but please be assured that your tracking information will be emailed as soon as it has shipped. Best, POPSUGAR Support Have more questions? Check out our FAQs P.S. Don't forget to follow us on Facebook, Twitter, and Pinterest! I did inquire if I could possible pay more to expedite my box for spring break. Unfortunately they can't.

I love the "have more questions? Check out our FAQS". Basically, "don't bother us again" Should be "please don't hesitate to contact us if you have any additional questions or concerns."

 

[AshJs3]

I find it really rude that they aren't tailoring the e-mails at all if someone asks a question not covered in their form e-mail... Even Ipsy seemed to change the language when responding after the POP lipgloss debacle. Meh.

Eh, as someone who answers the same question over and over again at work, I have many "canned responses" typed up so I can just copy and paste. I'm sure the response we are getting is the corporate approved response. Personally, if I got an informal email such as "Aww Man! Sorry we can't get your box to you on time. I know it's a super bummer." I'd be a little put off.