PopSugar Special Edition Resort Box

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I just went nuts on them via email. This is ridiculous. I have dealt with their crappy customer service before and at this point I may just cancel my subscription out of spite.

Nina Garcia's Quarterly sub is way better anyway. And at least Quarterly CS seems to want to help instead of just dodging everybody. Seriously stupid, PopSugar.

 
Travel History

 
Date/Time Activity Location  -
  3/31/2014  -  Monday 7:01 pm Arrived at FedEx location   WATSONVILLE, CA 4:49 pm Picked up   WATSONVILLE, CA  -
  3/28/2014  -  Friday 10:59 pm Shipment information sent to FedEx     My box moved...,, strange I have no idea what is going on here

 
I just cancelled my monthly subscription. I suspect the reason they waited until the last minute is they were afraid that we would all cancel because 1. the LE box is late and 2. they have no explanation and are just avoiding things. Had they done this a few days ago we all would have had time to talk and get even angrier and they would have lost more subscriptions than dropping it on us at the last minute like this.

Joke's on them! I am done. The April box probably won't even be any good.

 
Why aren't they giving a proper explanation as to why it's been delayed?!
I asked on Facebook AnD got the runaround! They told me to email CS which I already had done and had not received an answer to the question. They are hiding something and I am so tired of companies not being truthful to their customers. If they were truthful sure we might gripe a little but I bet there would be people who would understand more than being pushed around like this.
 
Quote: Originally Posted by MKSB /img/forum/go_quote.gif
  Nina Garcia's Quarterly sub is way better anyway. 

Looks like I'm in the minority when it comes to singing the praises of the NG box...at least for this quarter. I mean, I liked the variety of items and the kind of items she chose to put in the box but the style was just not me. I put the majority of the items from the box in my trade list.... (still kicking myself for not getting the first box though, b/c that one I LOVED.)

 
Quote: Originally Posted by stephstrong /img/forum/go_quote.gif


Because it's probably embarrassing and/or makes someone look bad.
It must be pretty bad if it makes them look worse than they do now.

I completely understand that mistakes happen, things go wrong, etc. If they came out with a "here's what happened, we are sorry and here is how we are going to make it up to you" email, I would appreciate their honesty and effort to keep me as a customer. What I don't understand or appreciate is why they think I am not entitled to the truth or even a hint of an explanation when they have my money.

 
I am extremely disappointed in this box, I recieved an email saying I would recieve my box between the 3rd and 7th, but just recieved this email..... [ We are excited to let you know we're putting the finishing touches on your Special Edition Resort box! We want to inform you that the shipping date we initially stated has been rescheduled, and your box will ship by Monday, April 7. We do apologize for any inconvenience this may have caused, and we hope you enjoy your Special Edition Resort box as much as we do! ]. This is BULL!

 
I feel like with some people receiving the letter and others getting shipping info that they probably had issues with suppliers and only had enough to complete a certain number of boxes. So they picked and choose  who would receive their box in the first round vs. the second. This is the only thing I can think of because it doesn't make since otherwise. :/

 
I don't have an issue with the late shipping, but in understand how it might be frustrating for people who are actually lucky enough to be going on vacation and who have planned on using items from the box. I subscribe to fancy box and I have never once received the box in the month it was meant for! for example I received my February box in late March, so I guess I'm used to these delays. As long as the contents are good I'm okay with it. I do think they made a mistake in promising a certain ship date in the first place, because now they are actually relinquishing in the promise. The Popsugar issue that is more irritating to me right now is the fact that they have a $10 off code every month and it is not only for new subscribers. Monthly subscribers are able to just cancel and immediately re-up for $10 less. Meanwhile, those who paid for a year upfront and were promised the best deal are actually paying more than the month to month subscribers. That bothers me, and will prevent me from resubscribing when my year is over. I love PS, both the monthly and. LE boxes, but with great boxes like Social Bliss (who I wish I had subscribed to in March because they got an awesome box) Fff and. Nina Garcia box, PS needs to stop worrying so much about obtaining new customers and focus on providing good service so that they can retain the ones they already have. I will say that any sub that has free shipping is more likely to get my money, so good on PS for that.

 
My tracking updated too. I definitely think they sent out boxes based on distance first- I'm in Maine, my box will take forever from CA. They must have had some sort of issue with a supplier.

 
I got a shipping email a few days ago and it just started moving yesterday and is now in Sacramento. I am in MA..so it will still take a while to get to me, I am hoping maybe a week from now?

 
I dont want to be the bearer of this news - but just clicked my FedEx tracking and it looks like they were picked up (previously, it just sat at Initiated status). Both of my boxes:  - 
  3/31/2014  -  Monday
[/TR] [TR] 6:55 pm Arrived at FedEx location   WATSONVILLE, CA [/TR] [TR] 4:49 pm Picked up   WATSONVILLE, CA [/TR] [TR]  - 
  3/28/2014  -  Friday
[/TR] [TR] 10:59 pm Shipment information sent to FedEx [/TR] Looks like the "by" is the key to this notification. I wish I could give my boxes to those that need them this week. :/  Not that mine will come that much faster...but still.
Mine did the same. I didn't get the email yet. Weird.
 
Mine is in Sacramento. I'm so sorry for those whose boxes are shipping later. I hope popsugar gives you something nice to compensate.

 
Me too and I'm in NYC. It seems like they shipped out the first batches to those who it'd take the longest to get to, and then ran into supplier issues or something. I hope they give you guys a discount on your next Popsugar box or something!

 
Quote: Originally Posted by subbox /img/forum/go_quote.gif

Why aren't they giving a proper explanation as to why it's been delayed?!


To be honest I don't think they've ever actually gotten everyone's boxes out by their projected date, they just usually don't send an email announcing it. I appreciate their transparency and think maybe we're getting a little overly worked up... It would be completely unprofessional for them to throw a supplier under the bus, if that's what happened. While I do think they should have gotten that email out a little earlier, I definitely wouldn't expect them to give us a play by play of what went wrong. 

I understand the frustration of people that are going on trips, but I'm sure your trips will be amazing with or without the box, and your boxes will still be amazing once you get back! 

They're probably all scrambling and in panic mode right now trying to get boxes out ASAP, which is probably why their CS isn't exactly on point, but they've been good in the past and I'm sure they will offer some kind of compensation once things relax.... in the meantime I'm going to go look at all those lovely soothing pictures on their pinterest page... gooosssfraaabaaaaa

 

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