- Joined
- Jun 25, 2013
- Messages
- 49
- Reaction score
- 28
I am doing the same thing /emoticons/[email protected] 2x" width="20" height="20" />I actually am trading for two blue plates for two red plates so I have just that!!!
I am doing the same thing /emoticons/[email protected] 2x" width="20" height="20" />I actually am trading for two blue plates for two red plates so I have just that!!!
They replied to me today (my plates are all messed up too) and they said they are in contact with the vendor to find a resolution for customers affected and would be in touch by early next week.No reply from PSMH. I am not pleased.
I think they just automatically say ticket closed, when they sent me an email asking me to send pics of my plates the email said ticket closed and obviously it was notWhen they replied to you, did the email indicate your ticket was closed? I'm wondering if they're keeping a separate list of people with plate issues, as opposed to keeping a bunch of open tickets in their system.
Yeah anytime I've ever had contact with PS it says ticket closed when they reply, and then when you reply to them it reopens the ticket. I think their system just automatically says closed because its not an outstanding request anymore.I think they just automatically say ticket closed, when they sent me an email asking me to send pics of my plates the email said ticket closed and obviously it was not
I got my replacements and they are just as crappy as my first ones. I figured they would be since it seemed to be more of a widespread issue, oh well at least I got to keep the old ones!!I'm feeling better. I got a reply from PopSugar today, pasted below. I can be patient on the resolution, as long as I feel like there's a resolution in process. Their original email to me did not make me feel like there was going to be any sort of resolution. Hi Tiffany,
Thank you so much for your patience! We are still working with the vendor to resolve this issue for you and would like you to know that this is a high priority for us. We should have a resolution set by next week and once we do we will reach back out. Again, thank you for your patience and we do hope you have been enjoying the rest of your Neiman Marcus Must Have box!
Best,
POPSUGAR Support
They look like something you could pick up at Kohl's for $15...def not worth $99!! Made in China and full of deep scratches ugh I wonder if all the ps employees get to test out sample goodies??? Fun job!! Who wants to start up a similar sub box??!!! Shouldn't be too hard /emoticons/[email protected] 2x" width="20" height="20" />Oh no! I am sorry to hear that!
I just went to their site and the plates are made of porcelain. I don't know about everyone else's experience but the part of my plates that were damaged and scratched was the patterned portion. The patterned part looks like it was some kind of overlay like heated on or something, one of my plates had a big smudge of the design out of place like they didn't wait for it to set or something. You can see a clear outline around the design almost like with some printed shirts...if that makes any sense.I'm curious what the plates are made of? Â Is the material they're made from..."softer" that is maybe more prone to scratches, dents, etc.?
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