PopSugar + Neiman Marcus Collaboration **SPOILERS**

[Spiritwind10]

Thanks ladies!!! Spirit, I agree, I got a nice, helpful person this time! Although I am still annoying they can't be contacted via phone!

I am very annoyed by that, but, I do run the company! But it seems to me if they want to have good customer service they would talk to you at least person to person on the phone, unstead of emailing them and in their long sweet time, when ever they feel like it, if they feel like it respond back! I have written many a email to them and some nice ones at that and not received an answer. I have to say I probably hear back from them maybe 20% of the time. It is not good customer service. But as I said what are you going to do? It's their company and if they want a poor image that's their decision.. . . . . . .

 

[BratzFan]

Ick good luck brainybeauty! You'll get your box sooner than later I'm sure! I'm still excited about my box. The throw is officially part of our living room, it matches so well! Ok, I'm done raving

 

[JenniferV]

My box arrived!  I got navy plates, a navy throw and a green zebra.  I love it even more in person.  The throw is much thicker than I expected.  It's sweater like!

 

[bttrflie]

I love most everything in the box but I would have preferred a grey throw as opposed to the navy one I got. Also, the necklace is way to dainty for me. I do love the plates, and of course the corn snacks!

 

[boxesandboxes]

Quote: Originally Posted by bttrflie /img/forum/go_quote.gif
  I love most everything in the box but I would have preferred a grey throw as opposed to the navy one I got. Also, the necklace is way to dainty for me. I do love the plates, and of course the corn snacks!
It is super dainty but it looks lovely layered with other necklaces.  I am looking for another one, btw.  Have some items for trade that I need to put up on the popsugar trades thread still.  Maybe try the layering look with this on the top?

 

[bttrflie]

It is super dainty but it looks lovely layered with other necklaces.  I am looking for another one, btw.  Have some items for trade that I need to put up on the popsugar trades thread still.  Maybe try the layering look with this on the top?

I actually have it on the trade board because I don't think it would suit me even if layered. Sooo if you wanna trade let me know.

 

[jbd90]

This is probably a slim chance, but if anyone doesn't want their throw, I am willing to buy it! I am basically interested in any of the items really. /emoticons/[email protected] 2x" width="20" height="20" />

 

[wisconsinbeth]

Quote: Originally Posted by mishmish /img/forum/go_quote.gif
  It is super dainty but it looks lovely layered with other necklaces.  I am looking for another one, btw.  Have some items for trade that I need to put up on the popsugar trades thread still.  Maybe try the layering look with this on the top?
Agree 100% - I love it layered with this one on top.  I never would have thought of it - but luckily, I tried it on with another necklace already on that it looked great with.

 

[tiffanys]

Anyone with experience with LMdB... I placed an ordered with them on the 11th (a full week ago) and haven't heard from them besides the initial order confirmation.  No shipping confirmation or anything... does it usually take a long time for them to ship?  Do they send shipping notices?

 

[tiffanys]

I got my box on Saturday and sadly all of the plates have imperfections.  There are bubbles in them and there are places where the pattern is messed up on all 4 plates.  I'm disappointed.  I contacted PSMH via email and sent pictures.  I'm hoping for replacement plates.

 

[brainybeauty]

Okay, my box excitement is back as PopSugar will be replacing my box for me! /emoticons/[email protected] 2x" width="20" height="20" />

 

[kristab94]

Quote: Originally Posted by tiffanys /img/forum/go_quote.gif
  I got my box on Saturday and sadly all of the plates have imperfections.  There are bubbles in them and there are places where the pattern is messed up on all 4 plates.  I'm disappointed.  I contacted PSMH via email and sent pictures.  I'm hoping for replacement plates.
Can you let me know how that goes?  2 of mine do and I'm debating contacting customer service.  Not sure if it's worth the hassle. Haven't heard great things about the customer service. 

 

[tiffanys]

Quote: Originally Posted by kristab94 /img/forum/go_quote.gif
  Can you let me know how that goes?  2 of mine do and I'm debating contacting customer service.  Not sure if it's worth the hassle. Haven't heard great things about the customer service.

I heard back from customer service today.  They closed my ticket and replied that they hope I'm enjoying the rest of my box.....

 

[plumplant]

I heard back from customer service today.  They closed my ticket and replied that they hope I'm enjoying the rest of my box.....

Someone earlier in the thread had issues with their plates and PS is sending them new ones. I would mention this. Don't let them disregard it! You paid good money for the box. I hate when box companies are like "lol gift it! Sorry your one item was messed up but at least you got 5 other things!"

 

[Shauna999]

I heard back from customer service today.  They closed my ticket and replied that they hope I'm enjoying the rest of my box.....

I would email again- don't back down. If the items are clearly flawed, it's only fair that they would provide replacements.

 

[boxesandboxes]

Quote: Originally Posted by brainybeauty /img/forum/go_quote.gif
  Okay, my box excitement is back as PopSugar will be replacing my box for me! /emoticons/[email protected] 2x" width="20" height="20" />
That's wonderful. Happy to hear.  FedEx will probably find your other one too. Happens all the time.

 

[brainybeauty]

That's wonderful. Happy to hear.  FedEx will probably find your other one too. Happens all the time.

I'll be so surprised if they do! I'm not sure exactly where the box was lost, but my local fed ex deliverers are awful. They consistently steal packages. I try to avoid having anything shipped via fed ex, even if I have to pay extra. PopSugar is the only thing that breaks my fed ex rule, lol. In other fed ex stories, when I called to report this box missing the guy asked me to tell him what the packaging looked like...facepalm lol

 

[wisconsinbeth]

Quote: Originally Posted by brainybeauty /img/forum/go_quote.gif


I'll be so surprised if they do! I'm not sure exactly where the box was lost, but my local fed ex deliverers are awful. They consistently steal packages. I try to avoid having anything shipped via fed ex, even if I have to pay extra. PopSugar is the only thing that breaks my fed ex rule, lol.

In other fed ex stories, when I called to report this box missing the guy asked me to tell him what the packaging looked like...facepalm lol
My local FedEx is awful too!!  I hate them.  I actually usually have it held at the FedEx office just to take the local delivery out of it --- they'll skip my house somedays.  State they left it at the door, when they didn't, etc.   I have zero problems with UPS - heck, he's my BFF.   I've always loved UPS and I've lived around the country.  I wonder what is so different in UPS training and policies?  I wish FedEx would learn from them.

 

[brainybeauty]

Quote: Originally Posted by wisconsinbeth /img/forum/go_quote.gif
  My local FedEx is awful too!!  I hate them.  I actually usually have it held at the FedEx office just to take the local delivery out of it --- they'll skip my house somedays.  State they left it at the door, when they didn't, etc.   I have zero problems with UPS - heck, he's my BFF.   I've always loved UPS and I've lived around the country.  I wonder what is so different in UPS training and policies?  I wish FedEx would learn from them.
 I feel the same way! My last major FedEx issue prior to this was that my local driver stole the iPhone that I ordered. It was so clear that he stole it (police even knew, etc) that Apple actually shipped my replacement via UPS. I could have kissed my UPS man when he delivered that package, haha! (Oh, and my local Fed Ex is so ridiculous that they didn't fire that driver and I continued to see him around the neighborhood)

 

[melanie0971]

FedEx used to claim my address didn't exist! Our UPS driver is much better. But my husband used to work for a church office and one year they had to replace the nativity set. UPS guy delivered everything but baby Jesus. Days go by and nothing. Finally my husband called and it turned out the had numerous packages from the last few days. The driver indicated that their offices were closed for the week before and of Christmas. A CHURCH office. Closed for Christmas. So yes my husband had to go find Jesus at UPS.