Popsugar Must Have October 2014 *May Contain Spoilers*

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Hmm...  Well, I'm glad to see that I'm not the only one with issues.

I also was under the impression that my October box was free from referrals.  Only with ZERO way to check since there's no longer any history, I don't know for sure.  

Plus, it says I was charged $39.95 but I wasn't (thankfully) according to my credit card.

However, I cancelled, thinking OMG Noooo!!  I want to use a coupon!

Now it says cancelled but it also will let me cancel my subscription again!  As if it wasn't cancelled at all. :\ 

I just hope the regular box charges for the month have gone out and I still get my October box.  Especially since it seems like CS is swamped.

 
v0ltagekid said:
So my tracking updated and I'm getting the September box and not October... I wanna sign up again to get the October box.. ugh

Any codes out there to use?

Thanks so much guys :) /emoticons/[email protected] 2x" width="20" height="20" />
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oh no--they are shipping out Sept boxes still but not October--that's pretty underwhelming bc it's Oct 8. Let it go, PS. You're not going to make September happen.

 
I have a sneaking suspicion that someone at Popsugar may lose their job over this debacle of an upgrade.  I can only guess at how unhappy some people are at how terribly this has gone.  Not counting us subscribers, I mean.

 
I don't really understand what they were thinking. Taking a website down for a week is unheard of in this day and age, and the only "positive" change that occurred was that there are more boxes (none of which I'm interested in, tbh). I mean, I could somewhat understand the downtime if they were upgrading the site to run more efficiently and make it more intuitive, but that doesn't seem to be the case - people were unable to login afterwards, subscription information is missing, the box is delayed, etc. What was the point of it, if it just made the website more difficult to use?

 
I might be in the minority here, but I actually like the new website visually. There were SO many new subscriptions that totally copied PSMH layout [FabFitFun is the most successful clone so far, but there were other smaller ones, too], I'm not surprised at all they've decided to upgrade it to a new look.

 
atomic said:
I don't really understand what they were thinking. Taking a website down for a week is unheard of in this day and age, and the only "positive" change that occurred was that there are more boxes (none of which I'm interested in, tbh). I mean, I could somewhat understand the downtime if they were upgrading the site to run more efficiently and make it more intuitive, but that doesn't seem to be the case - people were unable to login afterwards, subscription information is missing, the box is delayed, etc. What was the point of it, if it just made the website more difficult to use?
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Maybe the new site is less expensive to run, or integrates better with their accounting or shipping software, or any number of internal reasons that might not be obvious to us. 

 
atomic said:
I don't really understand what they were thinking. Taking a website down for a week is unheard of in this day and age, and the only "positive" change that occurred was that there are more boxes (none of which I'm interested in, tbh). I mean, I could somewhat understand the downtime if they were upgrading the site to run more efficiently and make it more intuitive, but that doesn't seem to be the case - people were unable to login afterwards, subscription information is missing, the box is delayed, etc. What was the point of it, if it just made the website more difficult to use?
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MoiSurtout said:
Maybe the new site is less expensive to run, or integrates better with their accounting or shipping software, or any number of internal reasons that might not be obvious to us. 
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It could be a software upgrade or another related technical change, but I don't understand why they would make such a fuss about it if the improvements would be hidden to visitors of the site.

I was really looking forward to the October box and I still plan on getting it, but the problems with the site are just making it more of a hassle than it should be.

 
So has anyone actually been charged for the October box?  

I'm on the monthly subscription and haven't been charged yet.  I filled out my information when the new site launched a few weeks ago.  I emailed PopSugar about it but only got a form email saying they received a high volume of emails and would get back to me soon.  

 
I am really hoping this month is better. I had no problems with my boxes until last month. A box was said to be initiated and that never went anywhere, so I contacted Fed Ex who said it more than likely never shipped. After speaking with multiple different people a box was sent out to me which I received at the very end of the month. It was missing the Oribe hair spray, the brownie packaging was open and it expired in 2 days. Then, I received another box a few days later (perhaps my original one?) which wasn't sealed at all and many things were missing from that box (hairspray, brownie, chocolates, ect). Usually customer service has been prompt in the past and this time it was a big hassle. I hope things are better this month! I was finally charged for my October box. I hope it gets here and in better condition than last month.

 
PureGrace1982 said:
So has anyone actually been charged for the October box?  

I'm on the monthly subscription and haven't been charged yet.  I filled out my information when the new site launched a few weeks ago.  I emailed PopSugar about it but only got a form email saying they received a high volume of emails and would get back to me soon.  
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I'm also on monthly subscription and I haven't been charged yet either. I did get a reply finally from PopSugar today though. I had asked them if the website redo had booted out all subscriptions and if I needed to resubscribe, here's what they said. Hope this helps!

Hi Katie,

Thanks for reaching out! We haven't run billing for October, but we will be this week! If you have an existing subscription, there's no need to resubscribe as your subscription will continue as normal with this month's billing. If you have any additional questions, please let us know and we'd be more than happy to assist!

Best,

POPSUGAR Support

 
I know it has always said on the website that boxes ship BY the 15th but I have gotten completely spoiled by getting my boxes early. In the past, I would have already had my box by now. Or it would be well on its way.

 
What a fiasco. I'm in the it says I've been charged but my card doesn't show group. If they were so overwhelmed why did they run a deal to get new subs? Wouldn't it have been smarter to wait until next month? And the site does not look that different than the old one. I've seen my husband do server migrations and they don't take a day much less a week. Someone screwed up.

 
So after being pretty dormant on subscription boxes, I bought into the hype of PopSugar making changes to their boxes and resubbed. I'm hoping everyone's ordering issues get resolved, becuase this seems pretty widespread. I surprisingly had zero issues with ordering my Oct box.

I'm hoping for a candle, tea box, dark lip color, book? Anyone else ready for a spoiler?

 
I'm a little mad that they haven't billed anyone yet. I'm so used to them just doing it on the first so I didn't even think about it and my bank account will seriously be pushing it this month. Hopefully they hold off for a little bit more so I can cover it. 

 
kierstencliff said:
I'm a little mad that they haven't billed anyone yet. I'm so used to them just doing it on the first so I didn't even think about it and my bank account will seriously be pushing it this month. Hopefully they hold off for a little bit more so I can cover it.
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mine was billed on 10.1 I posted that back on the the first and a few people were also billed since then...

 
I do like the look and layout of the new site better, though not sure it was worth a week of down time. Other than the fact that my box hasn't shipped yet, I don't have any complaints. Luckily I have other subs to hold me over until it does, so I'm not real stressed about it, but I do SO look forward to my PSMH every month so I want it as soon as possible!

 

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