Popsugar Must Have October 2014 *May Contain Spoilers*

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crowsgirl15 said:
Exactly. And I'm usually a PopSugar apologist, but this seems particularly aggravating.

This was the exchange on Facebook:


 
Theresa B.: Popsugar, maybe you could send out a mass email relieving everyone's concerns about the website problems and delayed shipping? Not having any kind of statement acknowledging the issues is more concerning than an email saying "don't worry, we're working it out!"
Just an observation.
 
PopSugar Must Have: Don't worry, there aren't any generalized issues, or else we would've notified everyone! We did send an email to everyone when the new website launched letting people know that if they had any issues, to contact us. All of the personal questions that people are posting are all resolved via our Customer Support!
 
 
It made my blood boil a little bit. Especially since I just resubscribed and have already been charged. Again, I know I technically skirt the rules...but that doesn't mean there aren't issues...
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Here is where I have a problem with their lies...

" We did send an email to everyone when the new website launched letting people know that if they had any issues, to contact us. All of the personal questions that people are posting are all resolved via our Customer Support!"

1. People can contact them until their fingers fall off, it doesn't mean they are RESPONDING to those emails in adequate time.  It shouldn't take 4-7 days to get a response back, especially about time sensitive stuff involving a good chunk of money. 

2. All of the personal questions are NOT resolved, or everybody would have their answers, and we wouldn't be sitting here in the unknown still.  I sent an email, I still haven't heard back, that was on Oct 1st.  

So their answer is full of crap.  They typically take a couple weeks staggering shipments out the warehouse doors.  They claim to have boxes out by 15th of the month.  That is next Wednesday.  I'd like for them to explain how ALL the boxes ordered so far are going to be shipped by next Wednesday.  And are they going to ship first those who paid first?  Or is it going to be a crap shoot and people who paid on the first getting boxes last... or is everybody just going to get a late box, if any box at all at this point, lol.  

Guess we'll all find out soon enough... :-\

 
normajean2008 said:
Here is where I have a problem with their lies...

" We did send an email to everyone when the new website launched letting people know that if they had any issues, to contact us. All of the personal questions that people are posting are all resolved via our Customer Support!"

1. People can contact them until their fingers fall off, it doesn't mean they are RESPONDING to those emails in adequate time.  It shouldn't take 4-7 days to get a response back, especially about time sensitive stuff involving a good chunk of money. 

2. All of the personal questions are NOT resolved, or everybody would have their answers, and we wouldn't be sitting here in the unknown still.  I sent an email, I still haven't heard back, that was on Oct 1st.  

So their answer is full of crap.  They typically take a couple weeks staggering shipments out the warehouse doors.  They claim to have boxes out by 15th of the month.  That is next Wednesday.  I'd like for them to explain how ALL the boxes ordered so far are going to be shipped by next Wednesday.  And are they going to ship first those who paid first?  Or is it going to be a crap shoot and people who paid on the first getting boxes last... or is everybody just going to get a late box, if any box at all at this point, lol.  

Guess we'll all find out soon enough... :-\
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It was a similar thing last December after Black Friday. We all got boxes, just a little late. I just wish the communication was better. As long as I get shipping by the 15th, I'll be good.

 
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Because I'm a planner and schedule my entire life out on my google Calendar -- here's what I discovered last year.   They typically DO bill the first.  However, the boxes (at least mine) never shipped out until the friday of the first FULL week of the month.  So.... based on their historical methods.... boxes should be shipping today.  HOWEVER.... I do think they were still trying to make September 'happen'.   I know I typically order my gift to myself on the 20th-25th of each month.   I received my second September box yesterday.   Whoops!   I'm sending it back, BUT.... i'm really in no hurry to re-gift for October.   I think there are issues that need worked out - and I'll go ahead and wait and see if the box reflects that before ordering :) /emoticons/[email protected] 2x" width="20" height="20" />  

 
What really bothers me is the way PopSugar is handling all of this madness. Lucky for me, I e-mailed them and got a response from them in 24 hours. Having said that, it was not the response I was looking for because they ensured me that everything would be handled with my account by today and still nothing has happened. I know they still have some time before today is over, but a majority of people seem to still be having issues. I highly doubt all of our troubles will be handled by the end of the day.

It really makes me mad for several reasons:

A. They haven't done anything to diffuse the situation. (They could have at least put out a spoiler, give a discount for the troubles, or include an extra item in everyone's box as an "I'm sorry for your troubles". Instead they half way reply to everyone and act like their small response is going to satisfy the customer.)

B- The fact that they are denying that there even are any issues is really disturbing

C. I'm willing to bet that this is going to be a crap box and we are all going to be highly disappointed considering all the troubles we all have experienced.

I so wish there was a box that was even remotely as good and I would totally jump ship! This is becoming quite ridiculous and I am highly disappointed!

 
If it makes everyone feel better, I think there are some spoilers on instagram! If you go to #musthavebox the user glossmenagerie put four pictures up, there isn't a picture of the booklet that says October, but there is a picture of part of the box. And she put #popsugarselect so I think it was a box sent to a blogger. I don't know how to do spoilers so read at your own risk ;) /emoticons/[email protected] 2x" width="20" height="20" />

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**K Hall Designs shea butter/olive oil triple milled soap

**Mine Chalkboard soy message ceramic candle

**Dean and Deluca pumpkin spice maltballs

That is all that she has pictures of, so not the full box but I definitely think they could be spoilers!

 
pbpink said:
we have issues!!

still think it's shady all of our data vanished!!

I asked them about a neiman box for this year and they said they could not tell me
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They never give info about special edition boxes in advance. They wouldn't even acknowledge that there would be a fall box, lol!

With the data, it's clearly a bug with the new page. I'm giving them the benefit of the doubt that after shipping this month, the orders will show up on that page like they said. If they don't...that's a really big problem.

 
pbpink said:
we have issues!!

still think it's shady all of our data vanished!!
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I get that it's annoying, I really do. I just think the level of freakout around here is a bit excessive. Hopefully it will be a great box and everyone can focus on that :) /emoticons/[email protected] 2x" width="20" height="20" />

 
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christinef said:
If it makes everyone feel better, I think there are some spoilers on instagram! If you go to #musthavebox the user glossmenagerie put four pictures up, there isn't a picture of the booklet that says October, but there is a picture of part of the box. And she put #popsugarselect so I think it was a box sent to a blogger. I don't know how to do spoilers so read at your own risk ;) /emoticons/[email protected] 2x" width="20" height="20" />

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**K Hall Designs shea butter/olive oil triple milled soap

**Mine Chalkboard soy message ceramic candle

**Dean and Deluca pumpkin spice maltballs

That is all that she has pictures of, so not the full box but I definitely think they could be spoilers!
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Interesting. I'm not into bar soap (who is, these days?), but the other two items look solid.

 
My bf uses bar soap like it's going out of style so he'll love it.  The other two items seem nice.

Um so I never even logged into my PS account since the new website change over...I had no idea it was such a bfd, I just had to change my password, but other than that my account looks fine I just don't have billing history, which isn't a big deal to me.  

 
WeeeellllllI i do appreciate the four pictures that were posted by the Instagram user, but what kind of sick individual will do this to us. 4 pictures one of the inside of a box where's the card? where are rest of the items? what is going on ?? this is too much.

Lmao... i can't wait until October is over.. what a very strange month for EVERYTHING!!

 
Bizgirlva said:
My bf uses bar soap like it's going out of style so he'll love it.  The other two items seem nice.

Um so I never even logged into my PS account since the new website change over...I had no idea it was such a bfd, I just had to change my password, but other than that my account looks fine I just don't have billing history, which isn't a big deal to me.  
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LOL! This is my favorite comment about the new website, could not agree more. I'm a little annoyed by the delay of billing, but I definitely don't need order history right away. Not a big thing.

 
I think she gets review boxes from Popsugar, I know the last time this happened the girl posted a photo of the box with tissue paper covering everything teasing her coming blog post. Well, spoilers came out before her blog post ever did. This person probably is doing something similar. We'll probably see the rest of the spoilers before this girl ever finishes posting all the photos.

 
BeautifyMyLife said:
I get that it's annoying, I really do. I just think the level of freakout around here is a bit excessive. Hopefully it will be a great box and everyone can focus on that :) /emoticons/[email protected] 2x" width="20" height="20" />
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i am totally joking!! 

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look at this BOX

it is a french sub box that is going international, not sure when to US but in UK + Japan now

about $20/per month....

http://www.mylittlebox.co.uk/home

http://www.mylittlebox.fr/concept.html (the french site)

 
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crowsgirl15 said:
LOL! This is my favorite comment about the new website, could not agree more. I'm a little annoyed by the delay of billing, but I definitely don't need order history right away. Not a big thing.
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I didn't even realize it was delayed.  I recall the days when PS billed and shipped whenever they freaking felt like it, sometimes it was WAY late into the month. Is that what the freaking out is about, that they didn't bill on the 1st...wait...I don't even care...

What I DO care about is if my malt balls show up looking like that IG pic, a pile of pumpkin spice poop.  No thank you.  Melted goodies IS something to lose your sh*t over.  Seriously who wants that?  I can deal with a broken cookie or melty fudge...mmm they should send pumpkin fudge. How good would that be?

 

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