Popsugar Must Have October 2014 *May Contain Spoilers*

[Rachel S]

Did anyone else's chocolates taste old in the September box? 

Not mine.. I devoured that bag soo fast. Then I went on the hunt for more, couldn't find them in a store, and ended up swapping for a bag! I'm not a huge chocolate person but I friggin love those little salty crunchy chocolate squares!

 

[pbpink]

Hmm...  Well, I'm glad to see that I'm not the only one with issues.

I also was under the impression that my October box was free from referrals.  Only with ZERO way to check since there's no longer any history, I don't know for sure.  

Plus, it says I was charged $39.95 but I wasn't (thankfully) according to my credit card.

However, I cancelled, thinking OMG Noooo!!  I want to use a coupon!

Now it says cancelled but it also will let me cancel my subscription again!  As if it wasn't cancelled at all. :\ 

I just hope the regular box charges for the month have gone out and I still get my October box.  Especially since it seems like CS is swamped.

remember that it says amount paid not charged so if it says $39.95 like mine that is showing that the box is paid i assume by having a free box credit - my date is Oct 4th, so i would think they would send out first those who have an earlier paid amount date but who knows!! 

 

[pbpink]

So do we need to resub?

do you have a monthly, 3, 6 or 12 sub? then NO

if you ordered a box last time and cancelled then YES

what does your account show?

 

[pbpink]

mine was billed on 10.1 I posted that back on the the first and a few people were also billed since then...

what type of sub do you have?

hopefully yours will be mailed out sooner as well!

 

[Amy Rae DeVito]

Since it seems like we're going to get our October boxes late this month, I wish that PopSugar would put out a spoiler or two.

I would love to receive: Sophie Kinsella's new book, some type of Halloween specialty candy similar to the rice crispy bar they sent out one year, a comfy throw, a pumpkin lotion/candle/body wash.

 

[crowsgirl15]

Popsugar is saying on Facebook that there aren't issues this month...which is frustrating beyond belief. When billing doesn't happen til (what I'm assuming will be) the 10th, and shipping 2 weeks after when it normally ships...there are CLEARLY problems.

I want to say something in response, but I'm also one of those annoying people that cancels and resubscribes all the time on different e-mail addresses, so it feels like maybe I don't have a place to complain since I already skirt the rules /emoticons/[email protected] 2x" width="20" height="20" />

 

[normajean2008]

Popsugar is saying on Facebook that there aren't issues this month...which is frustrating beyond belief. When billing doesn't happen til (what I'm assuming will be) the 10th, and shipping 2 weeks after when it normally ships...there are CLEARLY problems.

I want to say something in response, but I'm also one of those annoying people that cancels and resubscribes all the time on different e-mail addresses, so it feels like maybe I don't have a place to complain since I already skirt the rules /emoticons/[email protected] 2x" width="20" height="20" />

If their aren't any issues this month, then why do we not see ANY box pictures online yet? LOL.  We should be seeing numerous boxes online already by now.  

Just another lie and dancing around the issue by them, yet again. /emoticons/[email protected] 2x" width="20" height="20" />  

 

[crowsgirl15]

If their aren't any issues this month, then why do we not see ANY box pictures online yet? LOL.  We should be seeing numerous boxes online already by now.  

Just another lie and dancing around the issue by them, yet again. /emoticons/[email protected] 2x" width="20" height="20" />

Exactly. And I'm usually a PopSugar apologist, but this seems particularly aggravating.

This was the exchange on Facebook:


 
Theresa B.: Popsugar, maybe you could send out a mass email relieving everyone's concerns about the website problems and delayed shipping? Not having any kind of statement acknowledging the issues is more concerning than an email saying "don't worry, we're working it out!"
Just an observation.
 
PopSugar Must Have: Don't worry, there aren't any generalized issues, or else we would've notified everyone! We did send an email to everyone when the new website launched letting people know that if they had any issues, to contact us. All of the personal questions that people are posting are all resolved via our Customer Support!
 
 
It made my blood boil a little bit. Especially since I just resubscribed and have already been charged. Again, I know I technically skirt the rules...but that doesn't mean there aren't issues...

 

[jebest]

My account is basically wiped clean now,no address on file, no credit card, nothing. I really don't know what to do about it, I don't want to resubscribe then be charged twice or not resubscribe and miss out on October box. Ugh

 

[crowsgirl15]

My account is basically wiped clean now,no address on file, no credit card, nothing. I really don't know what to do about it, I don't want to resubscribe then be charged twice or not resubscribe and miss out on October box. Ugh

Don't resubscribe. That happened to all former subscribers with the site change. You are still subscribed. They say that after billing and shipping for this month, your subscription will show up again.

 

[maenad25]

They are sending me October box for review, and it should arrive by 13th according to the email. I'll post spoilers if nobody else does when I get it.

@OiiO--I guess we are going to have to count on you for spoilers!  So far, you are the only who has a possible ship date!

 

[StaceyB]

They finally responded to my email after I blasted them on their Facebook page. They said they even though my account looks wiped clean that I am still subscribed. That I will be billed in a few days like always. :-/.. So glad I didn't resub!!!!

 

[CLovee]

My account is basically wiped clean now,no address on file, no credit card, nothing. I really don't know what to do about it, I don't want to resubscribe then be charged twice or not resubscribe and miss out on October box. Ugh

I had the same issue and was really confused and worried I wluldnt get a box. Here is what pop sugar said to my email:

"Hi Courtney,

Thanks for reaching out. Per the text on your Subscriptions page, tracking information for any purchases made prior to September 16, 2014 will not be displayed below. Your tracking information will be displayed starting with your October 2014 box. I'm confirming that your subscription is still active! If you have any additional questions, please let us know and we'd be more than happy to assist!"

 

[OiiO]

@OiiO--I guess we are going to have to count on you for spoilers!  So far, you are the only who has a possible ship date!

I don't know if I can even wait that long, so I'm stalking Instagram daily in hopes that some other blogger received their box early, haha! Too bad they never provide with a tracking number for review boxes, at least I'd know when to expect it.

 

[artlover613]

I'm very sad to report there will be no mail on the 13th. On the upside, it's a holiday! Columbus Day. Since they haven't charged a lot of cards yet, I'm guessing this box is just going out later than usual.

 

[lechatonrose]

I'm sad that they're shipping later than they have lately this month too, but to be fair it's always been "by the 15th." I feel spoiled now that it's usually the first week, but there seem to be a few months every year they really push the deadline.  I wish they'd give us a spoiler to help make the wait seem not as long.

ETA: Looks like I was just charged

 

[crowsgirl15]

I'm sad that they're shipping later than they have lately this month too, but to be fair it's always been "by the 15th." I feel spoiled now that it's usually the first week, but there seem to be a few months every year they really push the deadline.  I wish they'd give us a spoiler to help make the wait seem not as long.

ETA: Looks like I was just charged

When you're right, you're right /emoticons/[email protected] 2x" width="20" height="20" /> I might have been a little overzealous with my criticism. I guess I just wish they'd give more updates...but we'll get our boxes when we get them!

 

[zeesa]

Hi all - I'm sure this has already been addressed but I'm wondering if anyone has been granted a free referral month after the website update? My referrals aren't there anymore. Also, HI - I'm Julie and I'm new to this forum!

 

[fancyfarmer]

Question time, since PS sent out the email in response to those of us who reached out to them about not having our credit cards charged yet, has anyone now been charged? The email says they are running the billing this week, but tomorrow is Friday, and I still haven't been charged. I know once the wheels are in motion, I'll get my box. But with the billing confusion, if they don't take my money, they won't send me my box, and I will be sad.

 

[lechatonrose]

When you're right, you're right /emoticons/[email protected] 2x" width="20" height="20" /> I might have been a little overzealous with my criticism. I guess I just wish they'd give more updates...but we'll get our boxes when we get them!

I don't know about you, but for me it's never soon enough!  It's silly, but I'm checking this form several times a day hoping the contents have been leaked somehow.

Question time, since PS sent out the email in response to those of us who reached out to them about not having our credit cards charged yet, has anyone now been charged? The email says they are running the billing this week, but tomorrow is Friday, and I still haven't been charged. I know once the wheels are in motion, I'll get my box. But with the billing confusion, if they don't take my money, they won't send me my box, and I will be sad.

I've been charged. Not sure if it matters, but I'm also a really low subscription number.