Again, I am happy for you. Us NM "suckers" wellllllll my feelings are known and from the reaction after the JOY code was released had they not honored it, I'm sure you would have felt the same.I'm very happy that they are honoring this code. Especially for us suckers who ordered a year in advance earlier this year with no code or discount.
The NMPS code was through NM and was $50 off a $200 purchase. It really had nothing to do with popsugar and could be spent on anything in the store, not just the box. So as much as it does suck, it's not popsugar's fault for that. (I can't believe I'm sticking up for popsugar, Mercury must be in retrograde.)
Ugh. Thank you. I would click on "cancel subscription" but I don't want to miss out on the free box.I think you may have needed to check the "gift" box. Not to worry though-- I'd just shoot PS an email & have them make the adjustment for you, I'm sure it's no biggie ;-)
Don't get me wrong, I totally understand where you are coming from. I also bought the NM box the second it went on sale without spoilers. I actually am more surprised that they are honoring "joy" since they really have never honored a code after the fact, at least in my experience. I'm happy they are, but I wouldn't rage quit all of popsugar if they didn't.Again, I am happy for you. Us NM "suckers" wellllllll my feelings are known and from the reaction after the JOY code was released had they not honored it, I'm sure you would have felt the same.!
I have mixed feeling about them honoring the code. I think its kinda stinky that they are honoring the code if somebody complains, I feel like they should just credit everyone if they are going to do that. I dunno just seems even more unfair to me. They make really odd business choices lolDon't get me wrong, I totally understand where you are coming from. I also bought the NM box the second it went on sale without spoilers. I actually am more surprised that they are honoring "joy" since they really have never honored a code after the fact, at least in my experience. I'm happy they are, but I wouldn't rage quit all of popsugar if they didn't.
It sucks, but they know they have addicts that will continue to be frustrated by their antics because in the grand scheme of things, I'm still the idiot that presses "buy" the second I get an email from them. As much as I'd like to think I have the willpower to wait for a code or spoiler, my itchy finger always wins.
I'm having the same problem with referrals. Apparently my referral link doesn't work - it links to a nonexistent page. I emailed them last week and they asked me to take a screen shot and send it to them. I did, but they haven't responded. I opened up a separate request about receiving the December box since I ordered the holiday edition early and they responded to that right away offering to send me a December box. Still no word on my referrals though...I emailed them last night, but haven't gotten a response yet. I also asked about my two referrals that aren't applying towards a free box, which I had emailed about originally 2 weeks ago. I probably should have done that separately in case they are avoiding that topic.
I've had no response to my email about the JOY code. Did you use their contact form? And what did you put in the title? My special edition just shiped, I hope that doesn't mean I've no chance to get the extra box.I'm having the same problem with referrals. Apparently my referral link doesn't work - it links to a nonexistent page. I emailed them last week and they asked me to take a screen shot and send it to them. I did, but they haven't responded. I opened up a separate request about receiving the December box since I ordered the holiday edition early and they responded to that right away offering to send me a December box. Still no word on my referrals though...
we are addicts, i get ya!!I am in, I waited for spoilers and with the Joy coupon, I could not resist. Even though I told myself never again after everything but here I am. I loved the spoilers, and Dec box so win/win. /emoticons/[email protected] 2x" width="20" height="20" />
Has anyone been receiving their box without getting a FedEx notification in their FedEx account?
thanks girls for info + pics! going to look one more time and decide!!I posted pics that show a little of the weave unclose (earlier in the thread).
I don't think it's an odd business choice at all! Why would they give out hundreds of boxes for free to everyone, when 99% of their customers aren't MUT addicts and have no idea what the JOY code even is? I think it's fantastic that they have such good customer service that they are honoring it for people who are upset - I am guessing that the decision to do so will result in a happy customer who keeps doing business with PSMH. But at the end of the day they aren't a nonprofit business, going around finding sweet deals for us addicts out of the kindness of their hearts. They are making choices that make them the most money, and follow basic principles of supply and demand. If they have a bunch of December boxes sitting around in a warehouse, it's not making them money. Shipping them to people who already bought the special edition box would mean spending a bunch of extra money on people who appear to already be satisfied. But using those as an incentive to sell more For Him/Her boxes does make them money, therefore makes good business sense.I have mixed feeling about them honoring the code. I think its kinda stinky that they are honoring the code if somebody complains, I feel like they should just credit everyone if they are going to do that. I dunno just seems even more unfair to me. They make really odd business choices lol
it's my fave box as wellI don't think it's an odd business choice at all! Why would they give out hundreds of boxes for free to everyone, when 99% of their customers aren't MUT addicts and have no idea what the JOY code even is? I think it's fantastic that they have such good customer service that they are honoring it for people who are upset - I am guessing that the decision to do so will result in a happy customer who keeps doing business with PSMH. But at the end of the day they aren't a nonprofit business, going around finding sweet deals for us addicts out of the kindness of their hearts. They are making choices that make them the most money, and follow basic principles of supply and demand. If they have a bunch of December boxes sitting around in a warehouse, it's not making them money. Shipping them to people who already bought the special edition box would mean spending a bunch of extra money on people who appear to already be satisfied. But using those as an incentive to sell more For Him/Her boxes does make them money, therefore makes good business sense.
I'm not trying to sound ranty, I'm just a business nerd who feels the need to defend PSMH for their economically rational business decisions. I feel bad that their crappy website transition soured so many people on them so fast, when in the big picture, I think they are still the best sub service I have ever done business with (and trust me, I've tried MANY).
One thing that would be nice but certainly wouldn't be expected is if they were to include a bonus item every once in a while for people who paid full price for the last x number of boxes. Kind of like how le métier de beaute includes a gift at the beginning of each year for people who subbed the previous year, or how birchbox sends something on your anniversary. But in general I don't think they need to do anything extra for those of us who buy the boxes at full price, because buy hitting that "complete purchase" button we are telling them that we think their box is worth it.
Yeah, I wasn't too happy with the fall limited edition box either. I generally would rather have the LE boxes contain more items than the monthly box, all in the $40-$50 range so it feels like I am getting a great deal on higher end stuff. I don't like when there are boxes where 1-2 items are super high value because it's less money for the other items. Plus if you would NEVER spend $98 for a beanie or $80 for a candle or $100 for a picture frame, you end up feeling like the box was a ripoff even if it technically wasn't. But to me that's more of a curation problem than a business model problem. I am super happy with the price points and number of items in this box though!it's my fave box as well
but
i do not think that the fall box as example was "complete" no matter if one liked or not, i still feel all of these items are missing a jewelry item! i wonder if they rec'd a lot of complaints in the past for LE boxes, last one was resort (love those ones!) so summer, fall, NM + christmas nada
i think they don't have the best business model and that is the problem as they are all over the map!
def a great move to offer dec box w/LE box but also shows they are desperate to sell as they have never done this before and now they even offered a code for a 10% discount on men's! wish it was on girl's!
You made me curious so I looked it up. I like Paula Begoun so I went to her site to see what she thought of it.I've heard that a number of people have tried Kate Somerville before and love their products. Which products in particular are great to try? I will try the one from this box. Thoughts on her products? I never heard of her before this box.
I'm in love with Kate Somerville dido oil-- this is the only face oil that I'm a true fan of- I really noticed results & my skin glows!! It's $65 an ounce, so it's a little pricey but so worth the splurge. Its definitely my HG face product!!I've heard that a number of people have tried Kate Somerville before and love their products. Which products in particular are great to try? I will try the one from this box. Thoughts on her products? I never heard of her before this box.
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