"Dear International Memebox Customers,
When we first launched our company in 2013, we had a vision of providing our customers worldwide easy access to Korean beauty products. We grew quickly, and are excited to have done this for so many people. However, this huge goal means we face many challenges, and have sadly realized that we are unable to deliver an excellent customer experience for all of our international customers.
In order to offer fast shipping times, attentive customer support, and a seamless ordering process, we’ve made the difficult decision to stop international deliveries as of February 10th. Moving forward, we will only be able to ship to locations where we have a domestic shipping presence: US, China, and Korea. This means that all orders placed on
us.memebox.com must be shipped to a US address as of 11:59 PM PST, February 10th, 2015. All existing and future orders will be shipped by the 13th of February.
It is with a heavy heart that Memebox makes this unfortunate announcement. We have really enjoyed providing our services and we’ll miss you all so much. You all have been so amazing and loyal. This was a painful decision, but a necessary one in order to improve our shipping process until it is perfected and ready to expand internationally. Memebox loves and values all our customers, and we’re excited to create a better experience for all our customers to return to you again in the future.
We know this is difficult, and we’ve set up
[email protected] and a community forum at
http://ushelp.memebox.com/hc/communities/public/topics where we will be answering any questions you may have.
We’ve also put together a helpful FAQ here:
http://ushelp.memebox.com/…/200313669-FREQUENTLY-ASKED-QUES…
Thank you.
Sincerely,
The Memebox Team"
Bad news...