Memebox: Korean Beauty Box Service

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I'm horrified.

But they DO need to work on their customer service and shipping issues.  The only good thing in that letter is that it looks like they will resume shipping once they get sorted.  Of course, they're so awful right now, who knows how long that will take.

Wow.  ((BIG HUGS to ALL my fellow Memeboxers who are International))

 
me rn

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Has anyone tried to get a refund on a partial box bundle before? They still haven't shipped my Luckybox 13 and I have no idea how they plan on shipping Luckybox 14 two weeks early to their international customers. I just want to get my money and call it a day. I can head over to TK and curate my own Luckyboxes!

 
I don't like that they made a sneaky Friday night message about it (though I realize it isn't Friday night everywhere...).  My first thought was my international friends I've made on this thread and how disappointed they will be :( /emoticons/[email protected] 2x" width="20" height="20" /> :(  Will be keeping my eye on the 'public forum' they set up.

 
The real kick in the shin is that they didn't send me that e-mail, but did send me the USA e-mail about the Pony box.

All things said, Memebox has done this once before, in the summer. They went from worldwide shipping to I believe only shipping to Korea and US, before expanding their shipping once again. Given that history, it's possible that they will stick to their word and will reopen international shipping in the future when things are better.

 
@@Bunbunny it was posted on Facebook, not via email.  Perhaps they will send it in email later on.

ETA:  @@blinded got it in an email -- maybe it only went to international customers?  

 
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I got it in an email. 

This is going to create such a mess with the commission payout too. Anything under $30 gets paid in points after the date they stop selling internationally. 

I tried to sign up for the forum but it's not letting me sign up or sign in. 

ETA: I think the email may have only gone to the accounts that they think are international. One of my addresses gets the US emails, but not the international ones (I have no idea why) and it didn't get this email. 

 
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The real kick in the shin is that they didn't send me that e-mail, but did send me the USA e-mail about the Pony box.

All things said, Memebox has done this once before, in the summer. They went from worldwide shipping to I believe only shipping to Korea and US, before expanding their shipping once again. Given that history, it's possible that they will stick to their word and will reopen international shipping in the future when things are better.
I think that they continued to ship to Canada and Japan at that point. And it seems to have been driven by their inability to deal with Customs issues properly, which people like @@Lorna ljblog helped to solve.

I think that this is a planned move and it's permanent. @@cfisher and I discussed this a few months ago in our speculative read mores--the writing was on the wall when they were hiring lots of people in California and filling a warehouse complex enough to require a logistics manager making an actual salary. I wouldn't be surprised if they wanted to do this 1 January, but got screwed up by the issue with shipping delays on account of the longshoremen slowing down work on the West Coast. It seemed suspicious when they stated categorically that they wouldn't issue gift cards for Christmas. All the other pieces clicked until it seemed like a matter of time.

That said, I'm really really unhappy and sad about this and I don't think it's a good move--on many levels.

edit: I wish I hadn't dropped out of the Memebox review program (called the Ambassador Program) a few days ago--I would have liked to have resigned in protest over this! ahahaha

 
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Wow, I'm just in shock that they decided and let customers know in such a short notice? And I never received such an email, only US emails...except I'm in Canada. They could have at least have the decency to let their international customers

 know one month in advance. This way, payout could have been completed and used up if wanted to. I'm just curious how they will actually do after removing all the other countries?

 
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Well.

I just got more information...

It will now be Memebox USA.  Memebox USA will ship USA Memeboxes to the USA.  They will be curated and shipped from the USA.

There will be no more International Memeshop.

ETA: So if you are in the USA and you want something from the International Memeshop that you can't get from the USA shop, you need to get it before the 10th.

 
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I am just in total shock... Hope my last box is a good one. I'm sad, but glad that at least I know about various brands enough now to know what to look for in other places. I'll definitely be spending lots of time in the Korean beauty thread. I honestly cannot imagine why they thought this was a good idea. They seem to have tons of international customers and will be loosing a huge amount of sales! Doesn't make a bit of sense at all..

 
@ Ugh.  You did call it.  I remember your posts where you called this. I have to admit I was not prepared for this.  And it looks like you are correct about the permanent state of affairs.

I'm going to guess they'll lose 40% of their customer base.  

 
Good morning all. Beany had a nightmare and woke the house then I opened email and got my own lol

It looks like they have finally lost all grip on reality.

I think it was inevitable tbh... But they are still loco imo...

 

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