I'm not sure where anyone said they were going to flip out on cs?I agree, and that's why when people talk about flipping out on customer service, I genuinely feel bad for them.
It's definitely the higher ups that are an issue. And if there was some way to get frustrated emails/letters to them, I'd gladly offer to collect and print them from all the ladies on here and pay a modest fortune to ship them over to Memeland.
Raining angry letters would have to make a point, right?
I did send an upset email, yes, but I made a point to say that I understood it was not their fault, but that I needed to express my frustration with the expiry dates (which I think I have a right to do). They still have the power to offer a refund or points or something in a situation like this. I believe I was given inferior products and it's unacceptable to me. I always am polite to cs because I've been there, spent years doing it and it's a crappy job.