Memebox: Korean Beauty Box Service

[TonyaBeans]

I just posted the links to the first 3 Black Friday 'cards' in the Spoilers thread for anyone who is interested

 

[cfisher]

@SerpentineBabou 

THANK YOU SO SO SO SO SO MUCH!!!!

That's the one I was talking about, and I just googled the grapefruit scent box and sure enough, it's the same company.

:wub:   :wub:   :wub:

And go figure, they're in the Memeshop....For $36.

Go figure, my best "Memenews" involves me shopping through someone else for Memebox items.  :lol:

 

[Tracy E. Robey]

Oh boy, the Black Friday backlash is going to be CRAZY imo. Yikes.

 

[juless231]

I never saw that about the Petite Treasures expiry dates!!! I am so pissed about that. I'll be writing an angry letter as well! How can they expect us to use an entire container of product in such a short time? We shouldn't HAVE to do that. I know I paid less than retail for these items (although not much, since there's only 4 cheapish ones in there), but I still think I deserve to not have such old product!! After getting K-Style today and now this?? I was disappointed, but not mad about Petite earlier today, since I can use the items, but now??? Grrrrrrrrrrrrrr.....................

 

[MissJexie]

Oh boy, the Black Friday backlash is going to be CRAZY imo. Yikes.

Interestingly enough, I expected worse.

#3 is a makeup nightmare, but 1 and 2 are decent enough. At least there's Cheese Cream! /emoticons/[email protected] 2x" width="20" height="20" />

Oh and also...at least in the makeup-heavy box they included 7 items instead of 5. I mean...they were trying? LOL

 

[Saffyra]

Oh boy, the Black Friday backlash is going to be CRAZY imo. Yikes.

Well, the third one is bad but the other two arent!  

Unless the expire dates are three months away...

 

[juless231]

I wouldn't mind any of those black friday boxes.. slept through the sale though! I don't have much make up and am trying to build up my supply so wouldn't mind 3. (Maybe I'll find someone selling it for cheap soon, haha!)

About the exp. dates, just sent an upset email off to them. Doubt much will come of it but I needed to at least try. I can't imagine why they thought it was okay to make up half the box with items that are nearly the end of their shelf-life. I understand that the items are still good for a while, but these are products that take a long time to use up. Plus they do change with age. I'd rather not have something that's a few years old slathered on my face. If they have a bunch of items about to expire, they should throw them in free with other orders or something. Don't give them to customers who paid good money for them!

 

[Tracy E. Robey]

Well, the third one is bad but the other two arent!

Unless the expire dates are three months away...

Well, the repeats within the box series and the fact that many of these items were in recent boxes that a lot of people ordered seems to set these up to crash and burn for a lot of people. They're nice boxes--I don't even hate #3--but the people who ordered them before they sold out are the same people who have probably already received a lot of this stuff. It's very Jackpot. Not the worst stuff to have.
Time to light candles for the anniversary box. lol

 

[Paulina PS]

I wish we got some new releases. The sale time is almost over and there's nothing interesting to buy anymore. 3 boxes and 3 holiday sets left, some free shipping product that have been there for a month or so... If that's all and they're going to keep it that way till Monday... Bleh, boring!

Come on, Memebox, it's time to move on!

 

[crazysweet]

I am looking on Memebox China again and I like how they put a box on sale but then spoil it after a few days, even if it has not sold out yet... soo much better. And they list the expiry date/time on the description.

 

[Amy1234]

Only 2 boxes left - CPM2 and All about brows.  We're back to where we were before the sale.

Can't wait for something new.

 

[Alidolly]

I've fired off a complaint letter about petite treasures. I am not happy about half the products having an expiry date early next year - that is inexcusable and they should recompense those who purchased the box. Even pound stores at least advertise items like that in their bargain bins - no warning was issued at the box sale as I doubt a lot of people would have bought it knowing it had to be used before July next year!!

I know we said we'd be more positive on the thread but seriously, how is that possible when memebox is treating the customer like crap at every opportunity!

Very unhappy at the moment /emoticons/[email protected] 2x" width="20" height="20" />

 

[Bompenzi]

I"ve received the Soothing Sista box and I love the matte lipstick. My colour is sour red. I would like to get more of these in different shades. But I can't find it anywhere. Do you know where I can buy them, any sites, pretty please /emoticons/[email protected] 2x" width="20" height="20" />  ?

 

[juless231]

I've fired off a complaint letter about petite treasures. I am not happy about half the products having an expiry date early next year - that is inexcusable and they should recompense those who purchased the box. Even pound stores at least advertise items like that in their bargain bins - no warning was issued at the box sale as I doubt a lot of people would have bought it knowing it had to be used before July next year!!

I know we said we'd be more positive on the thread but seriously, how is that possible when memebox is treating the customer like crap at every opportunity!

Very unhappy at the moment /emoticons/[email protected] 2x" width="20" height="20" />

I did the same! If I get the standard, "we've passed along your complaint..." etc. answer, I'm writing back and asking for some kind of compensation. I want to have faith that memebox will improve, the apple box has helped, but then this brings them right back down again. They can't say they didn't notice the dates because they printed it right there on the damn cards! So angry right now.

 

[Gillian Kirby]

Where did GirlyGirlie go?

 

[cfisher]

As frustrating as everything is....Customer service really is an entirely separate thing from the other departments. They're not even in the same country as the people that curate the boxes.

I think the only customer service reps that have any sort of contact with Korea on any real level are Arthur (who seems to only really be able to handle shipping related issues from what I've seen) and Lauren, who is now working with the affiliates. I even noticed recently that apparently when Gwen gives me responses, she's getting that information from Arthur. She mentioned him more than once, and then he just popped in and took over a few times. 

Now, if only there was a way to contact one of the people, that seem to be running things in Memeland lately. 

 

[Saffyra]

Oh, I didn't think of the Black Friday boxes like that.

You're right about the repeats.

But I think the repeats are becoming an issue, quite frankly.  They are far too prolific in recent boxes and I'm not talking about CPM2 even.

Is it bad that I wish they'd put some of those Black Friday items in the Super Luckybox?

 

[Alidolly]

If Memebox chose to separate customer service and their warehouses they need to ensure there is still a way to ensure complaints are dealt with quickly, politely and effectively. They want to be global, they need to deal with global issues rather than shrug their shoulders and say "its not my problem...I don't deal with that". They find out who can rectify and issue a response quickly...or at least, that's what every organisation I've ever worked with has done...and yes, some of those have been global organisations.

 

[Saffyra]

News from memebox:

we are bringing in three new brands for USA Shop, and we have a number of new products coming up with our XO Memebox range. Keep your eyes and ears wide open for our new partnerships!

We are also gearing up for a 12 Days of Christmas special campaign beginning next week, with one featured treat every day as we count down to Christmas.

 

[crazysweet]

It's so disappointing. New brands to USA only, so global is left out again. So more Memebox products, and no mention of boxes at all.. It's not looking good at all. /emoticons/[email protected] 2x" width="20" height="20" />