Quote: Originally Posted by MinnieMuffin /img/forum/go_quote.gif
I had a really bad experience with the Black Friday code, but I do think they will honor yours as long as you received the initial order confirmation!
I was able to check out with the Black Friday $50 off code on Wednesday, and the BB website was still applying the code to my order total when I clicked the final "confirm order" button on the last screen (I made sure to double-check before I clicked because I knew, from reading this board, that some ladies were losing the promo during the check-out process). They did charge me for the Pick 2 Pack, but that was fine with me because I thought it was such a generous promotion, so my order total came to $10.45. I was so happy--I couldn't believe I was one of the lucky ones! However, when I checked my order confirmation email, they had charged my credit card $50.45 instead of the $10.45 I had agreed to. There was no mention of the code that had appeared in my cart, although, when they took the code away, the Pick 2 did become free (which is why I wasn't charged $60.45).
Honestly, I was stunned and so upset. It's not really about the money--if this hadn't happened I probably would have placed an order over the weekend like many of you, (although I definitely would have applied a different code for a percentage off or at least points! I wasn't given the chance to add a different code, because when I checked out it was still showing that the Black Friday code had been applied.) But it is completely unacceptable to tell a customer you are charging them X amount of money and then, after they agree to that amount, to charge them a higher amount. I'm sure it was an accident (I am guessing that the code expired one or two seconds before or after I clicked the final "submit" button and that my page never updated to show the change), but this type of glitch really shouldn't happen. I just felt betrayed by a company I had recommended and trusted, you know? I went from being so happy/excited/grateful to being so sad and disappointed.
Although I have never called their customer service line before, I tried to do so on Wednesday (I was only able to leave a voice mail) and I also sent two emails. I thought, at the very least, they would be willing to cancel my order before it shipped (I am a PhD student in a town with good public transportation, but it doesn't go to the post office and I don't have a car, so it would be much easier for me to cancel the order than to return it). But on Wednesday evening I received one of the automatic "Your order has been processed and assigned a shipping number" emails. And no one has called or emailed me back. (In my email I asked them to not only fix my order but to look into the glitch so it doesn't happen to anyone else. I will post on here when I receive a response.)
Sorry to vent on here! This experience has left such a bad taste in my mouth, made all the worse because I really have been loving Birchbox and wanted to continue doing so. I bet you ladies will understand though!
To get back to the original post I was responding to (sorry for the tangent!): if your order actually shows a total that deducts the $50 I do think that you will get it! (Yay for you!!!) And, as others have said, it was a legitimate (though very limited) promotion. Although I did receive an email with a shipping number on Wednesday evening, I'm not sure how they decide which orders are processed first. I hope you receive a confirmation email soon! Even if I can't have the promo, I am happy some lovely MUT ladies can!
This exact thing also happened to me but I just kept calling over and over until I did get someone- I didn't mess with messages because they ship FAST. They did cancel my order but would not honor the coupon. I was annoyed and frustrated too, though I understand to some degree. It also left a very bad taste in my mouth though, even though they cancelled the order, because I too don't think it's okay to pull a bait and switch like that. I was so eager to get the deal and so happy I clicked 'confirm' without really checking the final total which was my bad (though reading yours maybe it hadn't changed- I think I might have noticed lol), but them pulling the coupon after the coupon HAD BEEN ACCEPTED was their bad.
I am entering month 10 with BB. I am going to stick it out and keep accumulating points until month 13 and the 25% off code; after that I am done. Really I don't need anymore samples, and this whole thanksgiving thing left me very disillusioned.