tacehtpuekam
Malicious Meanie Pants
- Joined
- Oct 5, 2012
- Messages
- 4,379
- Reaction score
- 3,614
I did two. They both say 'complete' on the site & I got shipping notices for them.
Birchbox Promo Codes
- Thread starter zadidoll
- Start date
Help Support Makeuptalk.com forums:
- Joined
- Oct 26, 2013
- Messages
- 70
- Reaction score
- 13
Quote: Originally Posted by allistra44 /img/forum/go_quote.gif
I did two. They both say 'complete' on the site & I got shipping notices for them.
Should I email them? I really hope they're not gonna say that they can't give me the order
I did two. They both say 'complete' on the site & I got shipping notices for them.
Should I email them? I really hope they're not gonna say that they can't give me the order
- Joined
- Apr 1, 2013
- Messages
- 655
- Reaction score
- 354
Mine also says processing and I haven't received a shipping email.... Sad panda over here. If nothing happens by Monday I will email.
tacehtpuekam
Malicious Meanie Pants
- Joined
- Oct 5, 2012
- Messages
- 4,379
- Reaction score
- 3,614
I don't see why they would do that. It was a legit promo, not a glitch. What day did you order?Should I email them? I really hope they're not gonna say that they can't give me the orderÂ/emoticons/[email protected] 2x" width="20" height="20" />
- Joined
- Apr 1, 2013
- Messages
- 655
- Reaction score
- 354
I ordered on the 27th and no shipping email yet. But my regular purchase on the 29th has a shipping email.
- Joined
- Oct 26, 2013
- Messages
- 70
- Reaction score
- 13
I ordered on Wednesday the 27th. Seems like the other people who ordered that day haven't gotten a shipping email yet either. I'll wait till Monday
tacehtpuekam
Malicious Meanie Pants
- Joined
- Oct 5, 2012
- Messages
- 4,379
- Reaction score
- 3,614
Yeah mine were from 11/25 & 11/26. If you don't get anything Monday, I'd email. But I'm sure they wouldn't cancel it /emoticons/[email protected] 2x" width="20" height="20" /> Hooray for free things!
/emoticons/[email protected] 2x" width="20" height="20" /> Hooray for free things!
- Joined
- Oct 26, 2013
- Messages
- 70
- Reaction score
- 13
Hooray is right! I'm sooooo excited to get free stuff hahaYeah mine were from 11/25 & 11/26. If you don't get anything Monday, I'd email. But I'm sure they wouldn't cancel it
/emoticons/[email protected] 2x" width="20" height="20" />
- Joined
- Feb 6, 2013
- Messages
- 175
- Reaction score
- 22
Quote: Originally Posted by joeythelamb /img/forum/go_quote.gif
Should I email them? I really hope they're not gonna say that they can't give me the order
I had a really bad experience with the Black Friday code, but I do think they will honor yours as long as you received the initial order confirmation!
I was able to check out with the Black Friday $50 off code on Wednesday, and the BB website was still applying the code to my order total when I clicked the final "confirm order" button on the last screen (I made sure to double-check before I clicked because I knew, from reading this board, that some ladies were losing the promo during the check-out process). They did charge me for the Pick 2 Pack, but that was fine with me because I thought it was such a generous promotion, so my order total came to $10.45. I was so happy--I couldn't believe I was one of the lucky ones! However, when I checked my order confirmation email, they had charged my credit card $50.45 instead of the $10.45 I had agreed to. There was no mention of the code that had appeared in my cart, although, when they took the code away, the Pick 2 did become free (which is why I wasn't charged $60.45).
Honestly, I was stunned and so upset. It's not really about the money--if this hadn't happened I probably would have placed an order over the weekend like many of you, (although I definitely would have applied a different code for a percentage off or at least points! I wasn't given the chance to add a different code, because when I checked out it was still showing that the Black Friday code had been applied.) But it is completely unacceptable to tell a customer you are charging them X amount of money and then, after they agree to that amount, to charge them a higher amount. I'm sure it was an accident (I am guessing that the code expired one or two seconds before or after I clicked the final "submit" button and that my page never updated to show the change), but this type of glitch really shouldn't happen. I just felt betrayed by a company I had recommended and trusted, you know? I went from being so happy/excited/grateful to being so sad and disappointed.
Although I have never called their customer service line before, I tried to do so on Wednesday (I was only able to leave a voice mail) and I also sent two emails. I thought, at the very least, they would be willing to cancel my order before it shipped (I am a PhD student in a town with good public transportation, but it doesn't go to the post office and I don't have a car, so it would be much easier for me to cancel the order than to return it). But on Wednesday evening I received one of the automatic "Your order has been processed and assigned a shipping number" emails. And no one has called or emailed me back. (In my email I asked them to not only fix my order but to look into the glitch so it doesn't happen to anyone else. I will post on here when I receive a response.)
Sorry to vent on here! This experience has left such a bad taste in my mouth, made all the worse because I really have been loving Birchbox and wanted to continue doing so. I bet you ladies will understand though!
To get back to the original post I was responding to (sorry for the tangent!): if your order actually shows a total that deducts the $50 I do think that you will get it! (Yay for you!!!) And, as others have said, it was a legitimate (though very limited) promotion. Although I did receive an email with a shipping number on Wednesday evening, I'm not sure how they decide which orders are processed first. I hope you receive a confirmation email soon! Even if I can't have the promo, I am happy some lovely MUT ladies can!
Should I email them? I really hope they're not gonna say that they can't give me the order
I had a really bad experience with the Black Friday code, but I do think they will honor yours as long as you received the initial order confirmation!
I was able to check out with the Black Friday $50 off code on Wednesday, and the BB website was still applying the code to my order total when I clicked the final "confirm order" button on the last screen (I made sure to double-check before I clicked because I knew, from reading this board, that some ladies were losing the promo during the check-out process). They did charge me for the Pick 2 Pack, but that was fine with me because I thought it was such a generous promotion, so my order total came to $10.45. I was so happy--I couldn't believe I was one of the lucky ones! However, when I checked my order confirmation email, they had charged my credit card $50.45 instead of the $10.45 I had agreed to. There was no mention of the code that had appeared in my cart, although, when they took the code away, the Pick 2 did become free (which is why I wasn't charged $60.45).
Honestly, I was stunned and so upset. It's not really about the money--if this hadn't happened I probably would have placed an order over the weekend like many of you, (although I definitely would have applied a different code for a percentage off or at least points! I wasn't given the chance to add a different code, because when I checked out it was still showing that the Black Friday code had been applied.) But it is completely unacceptable to tell a customer you are charging them X amount of money and then, after they agree to that amount, to charge them a higher amount. I'm sure it was an accident (I am guessing that the code expired one or two seconds before or after I clicked the final "submit" button and that my page never updated to show the change), but this type of glitch really shouldn't happen. I just felt betrayed by a company I had recommended and trusted, you know? I went from being so happy/excited/grateful to being so sad and disappointed.
Although I have never called their customer service line before, I tried to do so on Wednesday (I was only able to leave a voice mail) and I also sent two emails. I thought, at the very least, they would be willing to cancel my order before it shipped (I am a PhD student in a town with good public transportation, but it doesn't go to the post office and I don't have a car, so it would be much easier for me to cancel the order than to return it). But on Wednesday evening I received one of the automatic "Your order has been processed and assigned a shipping number" emails. And no one has called or emailed me back. (In my email I asked them to not only fix my order but to look into the glitch so it doesn't happen to anyone else. I will post on here when I receive a response.)
Sorry to vent on here! This experience has left such a bad taste in my mouth, made all the worse because I really have been loving Birchbox and wanted to continue doing so. I bet you ladies will understand though!
To get back to the original post I was responding to (sorry for the tangent!): if your order actually shows a total that deducts the $50 I do think that you will get it! (Yay for you!!!) And, as others have said, it was a legitimate (though very limited) promotion. Although I did receive an email with a shipping number on Wednesday evening, I'm not sure how they decide which orders are processed first. I hope you receive a confirmation email soon! Even if I can't have the promo, I am happy some lovely MUT ladies can!
- Joined
- Sep 10, 2012
- Messages
- 1,573
- Reaction score
- 368
Quote: Originally Posted by MinnieMuffin /img/forum/go_quote.gif
I had a really bad experience with the Black Friday code, but I do think they will honor yours as long as you received the initial order confirmation!
I was able to check out with the Black Friday $50 off code on Wednesday, and the BB website was still applying the code to my order total when I clicked the final "confirm order" button on the last screen (I made sure to double-check before I clicked because I knew, from reading this board, that some ladies were losing the promo during the check-out process). They did charge me for the Pick 2 Pack, but that was fine with me because I thought it was such a generous promotion, so my order total came to $10.45. I was so happy--I couldn't believe I was one of the lucky ones! However, when I checked my order confirmation email, they had charged my credit card $50.45 instead of the $10.45 I had agreed to. There was no mention of the code that had appeared in my cart, although, when they took the code away, the Pick 2 did become free (which is why I wasn't charged $60.45).
Honestly, I was stunned and so upset. It's not really about the money--if this hadn't happened I probably would have placed an order over the weekend like many of you, (although I definitely would have applied a different code for a percentage off or at least points! I wasn't given the chance to add a different code, because when I checked out it was still showing that the Black Friday code had been applied.) But it is completely unacceptable to tell a customer you are charging them X amount of money and then, after they agree to that amount, to charge them a higher amount. I'm sure it was an accident (I am guessing that the code expired one or two seconds before or after I clicked the final "submit" button and that my page never updated to show the change), but this type of glitch really shouldn't happen. I just felt betrayed by a company I had recommended and trusted, you know? I went from being so happy/excited/grateful to being so sad and disappointed.
Although I have never called their customer service line before, I tried to do so on Wednesday (I was only able to leave a voice mail) and I also sent two emails. I thought, at the very least, they would be willing to cancel my order before it shipped (I am a PhD student in a town with good public transportation, but it doesn't go to the post office and I don't have a car, so it would be much easier for me to cancel the order than to return it). But on Wednesday evening I received one of the automatic "Your order has been processed and assigned a shipping number" emails. And no one has called or emailed me back. (In my email I asked them to not only fix my order but to look into the glitch so it doesn't happen to anyone else. I will post on here when I receive a response.)
Sorry to vent on here! This experience has left such a bad taste in my mouth, made all the worse because I really have been loving Birchbox and wanted to continue doing so. I bet you ladies will understand though!
To get back to the original post I was responding to (sorry for the tangent!): if your order actually shows a total that deducts the $50 I do think that you will get it! (Yay for you!!!) And, as others have said, it was a legitimate (though very limited) promotion. Although I did receive an email with a shipping number on Wednesday evening, I'm not sure how they decide which orders are processed first. I hope you receive a confirmation email soon! Even if I can't have the promo, I am happy some lovely MUT ladies can!
Remember that this was a hugely busy shopping/holiday weekend and it might take a tad longer to get back to you. They will probably just refund you the $40 difference since it already shipped. Birchbox is a company that truly cares more about customer loyalty than getting that $40 back, because they know that if they fix things you're more than likely going to spend way more than that in the future.
You say that these kind of glitches shouldn't happen, but in reality no glitches should, that's the nature of them. I know this is stressful for you now, but from my BB experience I have confidence that they will remedy the situation.
I had a really bad experience with the Black Friday code, but I do think they will honor yours as long as you received the initial order confirmation!
I was able to check out with the Black Friday $50 off code on Wednesday, and the BB website was still applying the code to my order total when I clicked the final "confirm order" button on the last screen (I made sure to double-check before I clicked because I knew, from reading this board, that some ladies were losing the promo during the check-out process). They did charge me for the Pick 2 Pack, but that was fine with me because I thought it was such a generous promotion, so my order total came to $10.45. I was so happy--I couldn't believe I was one of the lucky ones! However, when I checked my order confirmation email, they had charged my credit card $50.45 instead of the $10.45 I had agreed to. There was no mention of the code that had appeared in my cart, although, when they took the code away, the Pick 2 did become free (which is why I wasn't charged $60.45).
Honestly, I was stunned and so upset. It's not really about the money--if this hadn't happened I probably would have placed an order over the weekend like many of you, (although I definitely would have applied a different code for a percentage off or at least points! I wasn't given the chance to add a different code, because when I checked out it was still showing that the Black Friday code had been applied.) But it is completely unacceptable to tell a customer you are charging them X amount of money and then, after they agree to that amount, to charge them a higher amount. I'm sure it was an accident (I am guessing that the code expired one or two seconds before or after I clicked the final "submit" button and that my page never updated to show the change), but this type of glitch really shouldn't happen. I just felt betrayed by a company I had recommended and trusted, you know? I went from being so happy/excited/grateful to being so sad and disappointed.
Although I have never called their customer service line before, I tried to do so on Wednesday (I was only able to leave a voice mail) and I also sent two emails. I thought, at the very least, they would be willing to cancel my order before it shipped (I am a PhD student in a town with good public transportation, but it doesn't go to the post office and I don't have a car, so it would be much easier for me to cancel the order than to return it). But on Wednesday evening I received one of the automatic "Your order has been processed and assigned a shipping number" emails. And no one has called or emailed me back. (In my email I asked them to not only fix my order but to look into the glitch so it doesn't happen to anyone else. I will post on here when I receive a response.)
Sorry to vent on here! This experience has left such a bad taste in my mouth, made all the worse because I really have been loving Birchbox and wanted to continue doing so. I bet you ladies will understand though!
To get back to the original post I was responding to (sorry for the tangent!): if your order actually shows a total that deducts the $50 I do think that you will get it! (Yay for you!!!) And, as others have said, it was a legitimate (though very limited) promotion. Although I did receive an email with a shipping number on Wednesday evening, I'm not sure how they decide which orders are processed first. I hope you receive a confirmation email soon! Even if I can't have the promo, I am happy some lovely MUT ladies can!
Remember that this was a hugely busy shopping/holiday weekend and it might take a tad longer to get back to you. They will probably just refund you the $40 difference since it already shipped. Birchbox is a company that truly cares more about customer loyalty than getting that $40 back, because they know that if they fix things you're more than likely going to spend way more than that in the future.
You say that these kind of glitches shouldn't happen, but in reality no glitches should, that's the nature of them. I know this is stressful for you now, but from my BB experience I have confidence that they will remedy the situation.
- Joined
- Feb 6, 2013
- Messages
- 175
- Reaction score
- 22
Quote: Originally Posted by gemstone /img/forum/go_quote.gif
Remember that this was a hugely busy shopping/holiday weekend and it might take a tad longer to get back to you. They will probably just refund you the $40 difference since it already shipped. Birchbox is a company that truly cares more about customer loyalty than getting that $40 back, because they know that if they fix things you're more than likely going to spend way more than that in the future.
You say that these kind of glitches shouldn't happen, but in reality no glitches should, that's the nature of them. I know this is stressful for you now, but from my BB experience I have confidence that they will remedy the situation.
Yes, and after they did not respond on Wednesday, I assumed that I would not hear back until Monday at the earliest because of the holiday weekend, which is completely understandable. It wasn't the delayed response so much as the initial experience that bothered me. But, as you said, glitches happen, and I do hope they make it right! I haven't had to speak with their customer service before, but I have heard others say great things about them.
Remember that this was a hugely busy shopping/holiday weekend and it might take a tad longer to get back to you. They will probably just refund you the $40 difference since it already shipped. Birchbox is a company that truly cares more about customer loyalty than getting that $40 back, because they know that if they fix things you're more than likely going to spend way more than that in the future.
You say that these kind of glitches shouldn't happen, but in reality no glitches should, that's the nature of them. I know this is stressful for you now, but from my BB experience I have confidence that they will remedy the situation.
Yes, and after they did not respond on Wednesday, I assumed that I would not hear back until Monday at the earliest because of the holiday weekend, which is completely understandable. It wasn't the delayed response so much as the initial experience that bothered me. But, as you said, glitches happen, and I do hope they make it right! I haven't had to speak with their customer service before, but I have heard others say great things about them.
- Joined
- Apr 11, 2012
- Messages
- 6,619
- Reaction score
- 1,792
I wouldn't call it a glitch, the code probably just expired before you finished checking out.They said on the $50 promo page that it could happen.
kawaiiwoofs
Glasses.
- Joined
- Dec 13, 2012
- Messages
- 3,845
- Reaction score
- 1,579
I heard back from BB about my damp scarf! She gave me 100 points and is looking into what's happening in the warehouse. Very nice of them!
- Joined
- Feb 6, 2013
- Messages
- 175
- Reaction score
- 22
Let me clarify: I wasn't calling it a glitch because the code expired, I was calling it a glitch because they failed to notify me that the code expired during the check out process. If they had shown me that the code expired at any point during the check-out process, even if it was on the final screen, I agree that it would have been perfectly fair (because I would have been told the actual cost of my order before submitting it, and I would have been given the opportunity to place or not place the order given the increased cost). Unfortunately, that didn't happen.
Quote:
Originally Posted by kawaiimeows /img/forum/go_quote.gif
I wouldn't call it a glitch, the code probably just expired before you finished checking out.They said on the $50 promo page that it could happen.
Quote:
Originally Posted by kawaiimeows /img/forum/go_quote.gif
I wouldn't call it a glitch, the code probably just expired before you finished checking out.They said on the $50 promo page that it could happen.
- Joined
- Feb 6, 2013
- Messages
- 175
- Reaction score
- 22
Quote: Originally Posted by usofjessamerica /img/forum/go_quote.gif
I heard back from BB about my damp scarf! She gave me 100 points and is looking into what's happening in the warehouse. Very nice of them!
Yay! Good for you! That was nice of them!
I heard back from BB about my damp scarf! She gave me 100 points and is looking into what's happening in the warehouse. Very nice of them!
Yay! Good for you! That was nice of them!
Mobile20 if you haven't already And I'm not totally sure but. Blackfriday75pts & blackfriday20pct we're working last night still
- Joined
- Apr 11, 2012
- Messages
- 6,619
- Reaction score
- 1,792
The cyber Monday codes are now working. Here's a link because I'm too lazy to type them out on my phone. http://mommysplurge.com/subscription-box-coupon/birchbox-cyber-monday-coupons/
It'd be better if the points promo was automatic like the mystery pick twos...
