Birchbox October 2012

[tofnl]

I got a response about my replacement box too and I was told that I wouldnt get any shipping info bc of how they are handled in the warehouse. So I guess I will see how this all works out and when I get it.

 

[Lainy]

Just wondering.... how long does it take to replace a sample? They emailed me back on the 12th saying they were going to send another one.... It's been a week. Should I email them again or what? lol.

 

[queenofperil]

They said my replacement box is going out this week, so I'm guessing all of the replacement stuff is getting sent out this week (though, there isn't much of this week left as far as business days go).

 

[alliekers]

Just received my Goop birchbox last night and am happy with it. I only signed up for Birchbox to get the Goop curated box, so I immediately cancelled once it had shipped. For $10, it's not a a bad value:

Beauty Blender

Face Mask

Supergoop Sunscreen

Lip Balm

Hair Tie

Luna Bar

 

[serendipity720]

Okay you guys update on my birchbox!!!

So if you all remember I ordered on the 4th (not the 1st) and emailed them on the 19th the first time I believe saying my box hadn't shipped so they gave me 100 points.... now a couple days later I got a shipping email and tracking number. the tracking number never worked (after a week of not being able to track my box) so I emailed a couple days ago and got this response:

Hi Rachel,

Thank you so much for being in touch and I'm so sorry about your missing Birchbox. It is our policy for us to reship your Birchbox if it does not arrive to you, but unfortunately we are out of inventory at this time.

We want to ensure that you receive a box for each $10 that you spend. To guarantee this I have waived next month's charge to make up for your missing Birchbox this month!

If you have any questions, please don't hesitate to give us a call toll free at 877-487-7272.

Sarah
Birchbox | Operations Associate

its like thats all great bb but my box is up on my page? I WANTED those items... and besides I don't think my box was lost at all..... I think you send out the tracking numbers before u ever even think about shipping the box and my box was never even made.... I really don't appreciate being lied to or being promised something I won't get....

I wonder if I can review those items to atleast get those bb points even though I don't have those products..

all I can say is november better be freaking amazing... but i cancelled bb anyway, I just want this drama to be over. I'm sooooo sick of dealing with it. I will never go back to them after this,  I have lost all confidence and trust in this company. 

 

[zadidoll]

If you cancelled and won't be getting a November box and paid for an October box but didn't get it then where is your $10?

 

[Bflopolska]

Was this an actual goop box!? (I know not the sizes but the sample's themselves) If so I am totally jealous!

I wish this had been my Goop box. Mine had a Beauty Blender--my THIRD--and a bunch of foil packets.

 

[Scooby Dynamite]

Originally Posted by serendipity720 /img/forum/go_quote.gif

I wonder if I can review those items to atleast get those bb points even though I don't have those products..

If the items have a 'review' button under them when you go to their page, you can.

 

[MissLindaJean]

Originally Posted by Bflopolska /img/forum/go_quote.gif

I wish this had been my Goop box. Mine had a Beauty Blender--my THIRD--and a bunch of foil packets.

They're hot ticket items on the trade thread..I got one, too, but I'm happily keeping it! My box 32 finally showed up and I received two Kerastese cleansing balm foils..Really like it, but they're owned by L'Oreal and I could just buy the Evercreme cleansing conditioner...I find it hard to pay that much for shampoo/conditioner, regardless.

 

[drk51284]

You guys, Illume is the best company ever!

Someone on here posted about their candles on sale, and that you got 10% off and free shipping if you signed up with their website. I did so on a lark (late night drunken shopping... the other day I woke up with my wallet next to my face), and ordered one of their Applewood candles for a grand total of $6.30.

They called me before shipping the package to double-check my address, because it's an odd one and UPS wouldn't accept it as written. When they called, I asked about their "red cedar" fragrance, and if they could send a little piece of wax or something because I wanted to smell it (Because I was, honestly, considering buying it through Birchbox). They said "No, so sorry, we don't have anything like that, so sorry, everything went into production." It made sense, because I think they had something like 2 weeks to produce all the candles for Birchbox. Still, they were super sweet (they are Minnesotan, like me!).

And this is what they sent me:



The candle I ordered (burning) an additional candle in the same size - "roasting chestnuts" and a mini candle, lotion sample (both in "tuscan olive" and some matches in a little pouch. Already - super awesome, and I said thanks on their facebook page.

Today, I received a surprise package:



A monogramed candle in "red cedar" and a handwritten note!!

They are getting all my candle money. I don't normally buy too many candles, so it won't be often... but when it does, it will be through them.

Maybe Birchbox could take a leaf out of their book! /emoticons/[email protected] 2x" width="20" height="20" />

 

[serendipity720]

Originally Posted by zadidoll /img/forum/go_quote.gif

If you cancelled and won't be getting a November box and paid for an October box but didn't get it then where is your $10?

They said they will give me a November box, I already got an email confirming it even though I did cancel, so I get next months box for free, or really (like someone else said) I paid the money and didn't get this box so I get next months.... but they already gave me 100 points... they can't really give me anything else? but I'm still disappointed and never subscribing again. It still makes me mad, they act like in the email my box was lost or something, when really they never shipped it and gave me a shipping number anyway AND showed me my box on my profile (that I won't be getting). 

 

[serendipity720]

Originally Posted by Scooby384 /img/forum/go_quote.gif

If the items have a 'review' button under them when you go to their page, you can.

yeah but then I'm also afraid they might be like, oh you got your box? and then not give me my free november box haha. 

 

[serendipity720]

Originally Posted by drk51284 /img/forum/go_quote.gif

You guys, Illume is the best company ever!

Someone on here posted about their candles on sale, and that you got 10% off and free shipping if you signed up with their website. I did so on a lark (late night drunken shopping... the other day I woke up with my wallet next to my face), and ordered one of their Applewood candles for a grand total of $6.30.

They called me before shipping the package to double-check my address, because it's an odd one and UPS wouldn't accept it as written. When they called, I asked about their "red cedar" fragrance, and if they could send a little piece of wax or something because I wanted to smell it (Because I was, honestly, considering buying it through Birchbox). They said "No, so sorry, we don't have anything like that, so sorry, everything went into production." It made sense, because I think they had something like 2 weeks to produce all the candles for Birchbox. Still, they were super sweet (they are Minnesotan, like me!).

And this is what they sent me:



The candle I ordered (burning) an additional candle in the same size - "roasting chestnuts" and a mini candle, lotion sample (both in "tuscan olive" and some matches in a little pouch. Already - super awesome, and I said thanks on their facebook page.

Today, I received a surprise package:



A monogramed candle in "red cedar" and a handwritten note!!

They are getting all my candle money. I don't normally buy too many candles, so it won't be often... but when it does, it will be through them.

Maybe Birchbox could take a leaf out of their book! /emoticons/[email protected] 2x" width="20" height="20" />

wait... so you got all that for $6.30? Just went to the bb shop to try to buy... of course their out. they ran out of everything I would want and I have 40 dollars in points to spend /emoticons/[email protected] 2x" width="20" height="20" />

 

[drk51284]

Originally Posted by serendipity720 /img/forum/go_quote.gif

wait... so you got all that for $6.30? Just went to the bb shop to try to buy... of course their out. they ran out of everything I would want and I have 40 dollars in points to spend /emoticons/[email protected] 2x" width="20" height="20" />

Yes, from Illume. I paid for the red candle, and they just sent extras upon extras, the best being the Red Cedar small candle, which I love!

 

[zadidoll]

Anyone know where the picture of Mollie (in those ugly pants) is located at. It'd be about the November sneak peek.

 

[lovelywhim]

Originally Posted by zadidoll /img/forum/go_quote.gif

Anyone know where the picture of Mollie (in those ugly pants) is located at. It'd be about the November sneak peek.

It's in the first post in the Birchbox November 2012 thread!

 

[KatieK]

Can't believe there's already a November thread... still waiting on my box! Rec'd shipping email on the 17th... no tracking update thus far.  Anyone else in the same boat?  Getting anxious but my box (11) isn't anything special anyways.

 

[girlwithclass]

Originally Posted by serendipity720 /img/forum/go_quote.gif

Okay you guys update on my birchbox!!!

So if you all remember I ordered on the 4th (not the 1st) and emailed them on the 19th the first time I believe saying my box hadn't shipped so they gave me 100 points.... now a couple days later I got a shipping email and tracking number. the tracking number never worked (after a week of not being able to track my box) so I emailed a couple days ago and got this response:

Hi Rachel,

Thank you so much for being in touch and I'm so sorry about your missing Birchbox. It is our policy for us to reship your Birchbox if it does not arrive to you, but unfortunately we are out of inventory at this time.

We want to ensure that you receive a box for each $10 that you spend. To guarantee this I have waived next month's charge to make up for your missing Birchbox this month!

If you have any questions, please don't hesitate to give us a call toll free at 877-487-7272.

Sarah

Birchbox | Operations Associate

its like thats all great bb but my box is up on my page? I WANTED those items... and besides I don't think my box was lost at all..... I think you send out the tracking numbers before u ever even think about shipping the box and my box was never even made.... I really don't appreciate being lied to or being promised something I won't get....

I wonder if I can review those items to atleast get those bb points even though I don't have those products..

all I can say is november better be freaking amazing... but i cancelled bb anyway, I just want this drama to be over. I'm sooooo sick of dealing with it. I will never go back to them after this,  I have lost all confidence and trust in this company. 

haha I'm kinda jealous. After the shipping issues last month, I cancelled, but decided to re-sub in hopes for a good box this month - I ended up resubscribing on the 3rd. At checkout it showed my box would ship out by the 13th. Well.. the 13th rolls around, and my profile hadn't updated to show an October box at all. My shipping info on my account page was still showing my September 'tracking' (which wasn't even accurate for last month, at that.. never received that box.) So.. I sent in an e-mail, and noticed that the very next day my account info had been changed to show October tracking instead, however now it was just blank (without a tracking number at all). I got an e-mail back finally on the 15th and the CS rep chalked it up to me having subscribed later in the month (so basically it is my fault and it's not a late box, even though it was supposed to ship out by the 13th??). Anyway she went on to say she did see an October box in my account.. whatever that means? My box page still hadn't updated at this point. I think on the 17th I finally received a shipping e-mail with tracking and when I logged in it showed I would be getting box #14. As far as I'm aware.. no one had even received that box yet, so I'm guessing it was indeed a late box for whatever reason.. and I was pretty irritated, so I wrote in to Birchbox again and explained why I am an unhappy subscriber lately (between inconsistencies in CS, late/mixed up shipping, etc etc etc.) it was a very well thought out e-mail and it was a bit on the long side. I waited 3 days and just got an e-mail back saying that they are 'so sorry' and would love to discuss over the phone how they can improve their service. Really? Waste of my time to even e-mail in the first place.. I don't feel like my concerns were ever taken seriously nor was I given a legitimate reason why my box shipped out so late. My tracking estimated an arrival of the 22nd. That has come and gone.. Now being the 24th, USPS has a delivery estimate for the 26th.. 

No awesome customer service for me. Just a very very late box. :/

 

[Scooby Dynamite]

Originally Posted by serendipity720 /img/forum/go_quote.gif

yeah but then I'm also afraid they might be like, oh you got your box? and then not give me my free november box haha. 

No they won't lol. They have better things to do than monitor everyone's points. I always do my 'reviews' immediately when my stuff pops up, and just fill everything out neutral. I'm a cheater /emoticons/[email protected] 2x" width="20" height="20" />

 

[PeridotCricket]

Um, yeah, so I decided to try the Caudalie Vino Perfect stuff tonight. The little white tube with grapes on it. I squeezed out a little dab, rubbed it in, then went to squeeze out more, and it's empty. I have redness on my cheeks. A sample that covers 1/2 of 1 cheek is not a deluxe sample. Is it even worth it to call Birchbox? I do not want them to send another one.