This is the main reason I contacted them in the first place and was told I'd get a replacement box. If you've seen any of my posts, you know it's been a fiasco. I don't even know if they have any more of that stuff, so they might just give you points. I'd try it.
Thanks for letting us know! Is yours showing in your total points? Mine is saying +10 point and amount $10 but the $10 is not showing up in my total points for some reason.Originally Posted by OiiO /img/forum/go_quote.gif
Thanks for the heads up, I was exactly 10 pts short before I could cash in my pts for a gift sub/emoticons/[email protected] 2x" width="20" height="20" />
That is so cool! I love candles so I will definitely check them out.Originally Posted by drk51284 /img/forum/go_quote.gif
You guys, Illume is the best company ever!
Someone on here posted about their candles on sale, and that you got 10% off and free shipping if you signed up with their website. I did so on a lark (late night drunken shopping... the other day I woke up with my wallet next to my face), and ordered one of their Applewood candles for a grand total of $6.30.
They called me before shipping the package to double-check my address, because it's an odd one and UPS wouldn't accept it as written. When they called, I asked about their "red cedar" fragrance, and if they could send a little piece of wax or something because I wanted to smell it (Because I was, honestly, considering buying it through Birchbox). They said "No, so sorry, we don't have anything like that, so sorry, everything went into production." It made sense, because I think they had something like 2 weeks to produce all the candles for Birchbox. Still, they were super sweet (they are Minnesotan, like me!).
And this is what they sent me:
The candle I ordered (burning) an additional candle in the same size - "roasting chestnuts" and a mini candle, lotion sample (both in "tuscan olive" and some matches in a little pouch. Already - super awesome, and I said thanks on their facebook page.
Today, I received a surprise package:
A monogramed candle in "red cedar" and a handwritten note!!
They are getting all my candle money. I don't normally buy too many candles, so it won't be often... but when it does, it will be through them.
Maybe Birchbox could take a leaf out of their book!
/emoticons/[email protected] 2x" width="20" height="20" />
Serendipity, you are SO right! I just made an order and called about shipping because i wasn't sure if it would be free and the wonan i spoke with mas SOO nice. I appreciated it so much. I bought a sweet rhubarb candle.Originally Posted by drk51284 /img/forum/go_quote.gif
You guys, Illume is the best company ever!
Someone on here posted about their candles on sale, and that you got 10% off and free shipping if you signed up with their website. I did so on a lark (late night drunken shopping... the other day I woke up with my wallet next to my face), and ordered one of their Applewood candles for a grand total of $6.30.
They called me before shipping the package to double-check my address, because it's an odd one and UPS wouldn't accept it as written. When they called, I asked about their "red cedar" fragrance, and if they could send a little piece of wax or something because I wanted to smell it (Because I was, honestly, considering buying it through Birchbox). They said "No, so sorry, we don't have anything like that, so sorry, everything went into production." It made sense, because I think they had something like 2 weeks to produce all the candles for Birchbox. Still, they were super sweet (they are Minnesotan, like me!).
And this is what they sent me:
The candle I ordered (burning) an additional candle in the same size - "roasting chestnuts" and a mini candle, lotion sample (both in "tuscan olive" and some matches in a little pouch. Already - super awesome, and I said thanks on their facebook page.
Today, I received a surprise package:
A monogramed candle in "red cedar" and a handwritten note!!
They are getting all my candle money. I don't normally buy too many candles, so it won't be often... but when it does, it will be through them.
Maybe Birchbox could take a leaf out of their book!
yeah they tried to tell me that because I wasn't charged the 1st that their "rules" didn't apply to me and that instead of having been shipped out by the tenth they could ship it whenever and I was like listen.... its been over ten days, its been 13 days and my shipping and account page had not changed, I wrote a big long mean comment on their facebook page when they said they wouldn't give me points to compensate me for my box shipping out so late and they messaged me on fb saying they would give me 100 points for a late box, which they did. or else I would be furious. I feel bad for people that paid- didn't get an october box- and are getting a november box and thats it, u should have some sort of compensation for them not giving u a box this month and instead having to wait longer and get one next month. I'm irate already, and I even got 100 points... I think they should have given me TWO free months for my trouble of having to wait longer, its ridiculous. this is why I'm never subbing with them again. they should be overly nice and apologetic if they want to keep their costumers...
I was wondering the same thing about BB fulfilling the orders of new subscribers because I too signed up for a 2nd BB using the goop link. They emailed me on the 10th with a link to claim my goop birchbox subscription and shipped me a box on the 17th. It was actually a better box than the one from my main acct (which was a transformation box). I just can't believe they would ship boxes to new subscribers especially when they had people "claim" the new goop subscriptions so late and not ship out boxes to their current customers and now they've "run out" of samples to ship. That is terrible customer service. They shouldn't have taken on new customers if they couldn't fulfill the subscriptions of their current customers.
lol
Have you read what happened with the items they (The Look Bag) sent out for October?
I didn't opt in or out & I'm receiving goop- at this point not sure if I'll receive because it seems to be "lost" & there are no replacements.....
I just read all that to see what happened. The fact that people are still going to happily shell out their money after being deceived is insane. TLB does not state that they will be sending you expired/discontinued items as a disclaimer, so everyone is under the impression that they will be getting products that are not expired and still available to purchase. How can you be okay with being sent expired/discontinued items without first knowing that that's what they'll be? I am completely aghast at the level of apathy from some toward this. It's not my money, thankfully.
Expired of course is unacceptable, but "discontinued" shouldn't really be a problem. How many collections does MAC go through a year? Technically those are all "discontinued" and people go crazy for them.........
Yes, but you know from the start that you will not be able to get those products once the collection has exited stores. TLB sent products that you wouldn't be able to purchase anywhere without you knowing. There's a difference.
Now you know. Subscribe or don't...ya know?
That is way above and beyond good customer service! Now I need to check out their site, thanks for the heads up!
A law that says they had to? Really? That's quite extreme. This is a shady thing to do, simple as that.
