As grumpy as I am with Birchbox right now, I gotta say they handled the issue with my full size order really quickly. I e-mailed them yesterday because an order I made for my fiance arrived, but the box wasn't sealed, at all. There wasn't even tape or a tape mark on the box. Everything in the box was gone other than the Pick Two, which was opened, but still in the box. The UPS guy handed it to me directly, so I know it wasn't messed with after delivery. Either way, BB resent my entire order, no questions asked and I already have a tracking number. All in less than 24 hours. Super happy about that because all the stuff in that order was a gift for my fiance, and since they took care of it so quickly, it's still going to arrive in the time frame I need it by.
Yay!