Quote: Originally Posted by
jayeme /img/forum/go_quote.gif
Quote: Originally Posted by
allistra44 /img/forum/go_quote.gif
8 days, 3 e-mails, and one Twitter message later...finally got a response from CS about my order!
Apparently, everything is out of stock. So they're refunding my points + 100 points for the trouble. Which is nice and all but..why did it take that long to tell me that?!
Also kind of annoyed that I used my anniversary code on a BIG order and only got one item, but I think I'll try to flip them over to another account & use mobile20 or something.
Just glad they finally responded!
That's too bad, but at least you get the sorry points so you can make a bigger order now
/emoticons/
[email protected] 2x" width="20" height="20" /> I finally heard back about mine as well, it supposedly shipped on the 10th but said nothing except "Electronic Shipping Info Received." I first emailed about this issue on the 16th. Today it finally showed as picked up, and the response I just got was, "Your order has already shipped. Here is the tracking info: " with no mention or apology about how it took over a week to ship :/ But at least some of my boxes finally got here!
Eeek, their CS is seriously lacking lately. Which is a bummer, because they're usually so great! But like you said, at least it finally got there!
I placed another order today & it's shipped already + includes everything I ordered on the shipping notice, so I'm hoping this one goes better!