Quote: Originally Posted by normajean2008 /img/forum/go_quote.gif
"I" didn't know it was a glitch to get 200 points. I read the code here, and it swayed me to finally get a second account with BB, but I didn't know it was an official glitch. I've been getting emails several weeks in a row from BB about extra points here, extra points there..hey buy this and get extra points, sign up for extra points. I just figured it was a usual code that gave points for signing up like I've read in the past, with bonus points.
I didn't say anything on Facebook about it, and I've previously only said one comment on the situation here... but it is unfair to lump "all" makeup talk readers into one group who "knew" it was a glitch, and I've seen this type of comment said more than once now since yesterday. I'm not trying to make a big deal out of it, or imply you (or anybody else) means it in a bad way... I'm just saying not all of us had that frame of mind about the extra points. Not all of us are as well versed on the usual codes/making several accounts, canceling/re-subbing all the time.
I still think how BB "fixed" the situation is rotten. In the grand scheme of things, it isn't a big deal, but they DID give us the points, because of THEIR error. We did "earn" them, and they are being snotty about it, both in the action itself of taking the points away, and in the replies that are pretty condescending. Birchbox throws points away for so any frivolous reasons on a daily basis, usually in increments of 100... So what's an extra 100 points to those who signed up, are going to be paying for an ongoing subscription out of it anyways, and provided them with great PR for more/new subscribers? They send wrong products over and over, letting people keep them for free, losing actual inventory and money, and then send the correct products out...AND give points out to the shopper for the trouble... So how can this "glitch" on their end have so over extended them they felt they had to silently take them back. They could have in the very least have sent an email out in mass, stating the problem, and given the option for people to cancel or keep the subscription up front, and that they sadly need to take the points away (or as a goof on their end, happy Easter/Spring, enjoy the extra points).
They've honored other past promotions that should have not gone through, like the gloss modern shampoo etc. It just pissed a lot of people off that they took the points in this way, because BB has rarely (have they ever?) retracted promotional offers like this. Not to mention, some people are getting their accounts zeroed out, and others are going up to 100 points in the negative. Even the way they took the points away wasn't consistent or fair. It just makes BB seem untrustworthy in my personal opinion. What about other future promos involving extra points. What's to stop them from claiming those promos were a mistake and they have to take it all back now? Or is this the beginning of them tightening down? Making us return wrong products, making us "prove" somehow a sample or product is bad before awarding points or sending a new one? They've been having enough troubles and bad press lately, now they've added another problem and sour taste in peoples' mouths. I can totally see why avid BB members would turn tail and drop them because of this, especially bloggers or people who have referred several people under the deal.
I'm on MUT quite frequently, and I did open a new account after seeing people here post that they got 200 points using that code, but I didn't know I wasn't supposed to get 200 points! I thought the 200 points was a big promotion they were doing! As soon as I have enough points to spend in any of my accounts, I spend them. I don't let them add up, so I spent my 200 points right away. When I heard it was a glitch and I wasn't supposed to get the 200 points, I really felt bad - like I stole the points. I'm a very honest person and this really bothered me.
I think it was completely classless and just plain bad customer service for Birchbox to take back the points.