Ulta responded to my 'your $33.50 sample bag is not worth $33.50' by saying if I want then to give me a $10
gift card, to respond to their email and they will process it. Interesting. They want me to ask for it after I already complained. I said I appreciate the offer, but not going to ask for a
gift card for an item that was free to me to begin with (plus, I'm going to return it) but they also said they would forward my comments to the department in charge of putting those promos together and I thanked them for that and reiterated that the bag was horrible and misleading.
Then I followed up by telling them about my two packages I received (this was all yesterday).
One was perfect and had 4 samples! Two sample bags with two items each in them.
One was missing my Kenra shampoo, but I did get the free shampoo pump! And the GWP (which is awesome and was in both of my orders...score!) but the bag was cut (like the box cutter went through it) and it nicked the garnier exfoliator stuff so that leaked all over. None of the other products were ruined and the coupon cards were readable so I just wrote down the codes (two $5 off $10 Ulta brand purchase with one expiring 1/31/15 and one expiring 1/31/16). And the sample bag was again MIA.
So I asked for my shampoo and made a joke about how I must not be on the Sample 2015 program hahaha. And I left it at that.
No response yet but this is Ulta, and my email yesterday, so I've got a week before I start to wonder if they are going to get me my shampoo.
In other news, I got my Ouidad clarifying shampoo from Ulta and I am super excited, but I also got another one from the same brand from Sephora, it is the Curl Recovery Ultra Nourishing Cleansing Oil Sulfate-Free shampoo. I tried that one this morning, and I **** you not I had three people tell me they LOVED my hair today. totally out of the blue and from people I don't even work with on a regular basis (but see them every day). I didn't do anything different but use that shampoo and I too noticed how different my hair looked today. Very bouncy, and shiny and super manageable! I am IN LOVE LOVE LOVE with OUIDAD!! HIGHLY RECOMMEND!!