I did find a $5 off FABFITFUN ..FFF... discount code... FALL BOX is still available.box is worth over $175..with the gray and pink G&G scarf..soo cute!. Use this code (FBLOVE) and click the verify button to the right... it takes off 5$. It will be 45 total instead of 50! U will see it take -5 off before submitting the order. If u are interesed please email me and I will get you a referral link.....if i get 3 to join I will get a free box Thanks!!
(Edited to remove referral link. Not allowed per TOS. General code (FBLOVE) may remain. -magicalmom)
Have any of you contacted Popsugar regarding the fact that the Stitch card can't be used by plus-sized subscribers? I'm curious if they are actually going to make any accommodations for that. I recently had to contact them about a billing issue, so I don't want to be a pest. Otherwise I would probably email them, since I do think they specifically promised that items would not be size specific. As far as the box contents go, I have to say that my favorite item is the brush. It's amazing and has totally helped me to de-friz my hair. It's worth the price of the box alone just to discover the brush. Not sure how it works since it just looks like any other brush, but its wonderful.
I emailed them to complain about the stich fix code and because the Gorjana bracelet not fitting (also went on a tangent about how all 3 Gorjana jewelry items sent out since I've been subbed have not fit me and was sick of it). The response I got said "Thank you for your email and our apologies for the inconvenience! Please know that we are looking into a resolution and will let you know as soon as one is reached. We hope you are enjoying the rest of your box and appreciate your patience in this matter." I guess we'll see what happens.
Received a response from customer service about the Stitch Fix code/email I sent to them last week.
"Thank you for your patience! We would like to stress that your feedback and feelings are extremely important to us, and please know that the sentiments you have shared will be passed along to our entire team.
Unfortunately Stitch Fix is unable to accommodate sizes over size 14, but we would like to send you a Hanky Panky thong (fits size 14-24) for this inconvenience and we do hope you enjoy it! Please let us know if you have any additional questions or concerns.
Cheers,
POPSUGAR Support"
UHM, NO! So in my original email to them, I specifically mentioned how absurd it was sending a thong out in a previous box. So their "solution" to sending a size specific item that shouldn't have been included.... is sending me a piece of butt floss!?! A thong that fits a 14, is not going to fit a size 24...it is also size specific...it is something I clearly stated I thought was stupid! (I also don't wear them, they're un-hygienic) Either the person finding the "solution" didn't read my email, or they don't give a crap...either way I'm not paying them for this kind of service.
So, basically, they don't want to "lose" money on their end... they're willing to send a left over item wasting space on their shelves, that nobody wants in the first place. Instead of just giving me an option of past items.. or like I basically suggested/asked for- a one-time discount on my next box, they're now losing all my future money, because I am now canceling. This is unacceptable.
Has anybody else that emailed them received a "solution" response yet? Did they offer you the same thing?
Quote: Originally Posted by normajean2008 /img/forum/go_quote.gif Received a response from customer service about the Stitch Fix code/email I sent to them last week.
"Thank you for your patience! We would like to stress that your feedback and feelings are extremely important to us, and please know that the sentiments you have shared will be passed along to our entire team.
Unfortunately Stitch Fix is unable to accommodate sizes over size 14, but we would like to send you a Hanky Panky thong (fits size 14-24) for this inconvenience and we do hope you enjoy it! Please let us know if you have any additional questions or concerns.
Cheers,
POPSUGAR Support"
UHM, NO! So in my original email to them, I specifically mentioned how absurd it was sending a thong out in a previous box. So their "solution" to sending a size specific item that shouldn't have been included.... is sending me a piece of butt floss!?! A thong that fits a 14, is not going to fit a size 24...it is also size specific...it is something I clearly stated I thought was stupid! (I also don't wear them, they're un-hygienic) Either the person finding the "solution" didn't read my email, or they don't give a crap...either way I'm not paying them for this kind of service.
So, basically, they don't want to "lose" money on their end... they're willing to send a left over item wasting space on their shelves, that nobody wants in the first place. Instead of just giving me an option of past items.. or like I basically suggested/asked for- a one-time discount on my next box, they're now losing all my future money, because I am now canceling. This is unacceptable.
Has anybody else that emailed them received a "solution" response yet? Did they offer you the same thing?
that's crazy,...
Quote: Originally Posted by normajean2008 /img/forum/go_quote.gif Received a response from customer service about the Stitch Fix code/email I sent to them last week.
"Thank you for your patience! We would like to stress that your feedback and feelings are extremely important to us, and please know that the sentiments you have shared will be passed along to our entire team.
Unfortunately Stitch Fix is unable to accommodate sizes over size 14, but we would like to send you a Hanky Panky thong (fits size 14-24) for this inconvenience and we do hope you enjoy it! Please let us know if you have any additional questions or concerns.
Cheers,
POPSUGAR Support"
UHM, NO! So in my original email to them, I specifically mentioned how absurd it was sending a thong out in a previous box. So their "solution" to sending a size specific item that shouldn't have been included.... is sending me a piece of butt floss!?! A thong that fits a 14, is not going to fit a size 24...it is also size specific...it is something I clearly stated I thought was stupid! (I also don't wear them, they're un-hygienic) Either the person finding the "solution" didn't read my email, or they don't give a crap...either way I'm not paying them for this kind of service.
So, basically, they don't want to "lose" money on their end... they're willing to send a left over item wasting space on their shelves, that nobody wants in the first place. Instead of just giving me an option of past items.. or like I basically suggested/asked for- a one-time discount on my next box, they're now losing all my future money, because I am now canceling. This is unacceptable.
Has anybody else that emailed them received a "solution" response yet? Did they offer you the same thing?
Wow, I can't believe that's the response you got. I've been disappointed with PopSugar customer service in the past, but I had hoped this time they would try to make things right for everyone affected by the StitchFix fiasco. I really hope more people complain and they find a better solution. Or maybe more people need to cancel before PS realizes that they should value their customers regardless of what size they wear.
Quote: Originally Posted by secrethoarder /img/forum/go_quote.gif
Wow, I can't believe that's the response you got. I've been disappointed with PopSugar customer service in the past, but I had hoped this time they would try to make things right for everyone affected by the StitchFix fiasco. I really hope more people complain and they find a better solution. Or maybe more people need to cancel before PS realizes that they should value their customers regardless of what size they wear.
I just got done canceling my account. They just, ugh, no. lol
Then I logged into my email to confirm the cancelation email was received, and saw they scrambled to get me a response to that response I just gave them about the "solution", and they offered me the option of a beauty blender set instead.
While that new solution would technically be acceptable... I had just canceled my account, and they just left such a bad taste in my mouth already. I don't use beauty blenders anyway.. I just told them don't worry about sending either items, because I had already just canceled.
For anybody else wanting compensation on the issue--- stick to your guns on what they offer if it isn't acceptable, looks like they're worried about losing more people and also that this stuff is posted online/talked about (something I mentioned in my response about the thong offer).
Wow. I cannot believe the solutions PS are throwing out there for the Stitchfix issue. The fact that the resolution is not consistent is worrisome also. I haven't gotten my response back from them yet but if they offer me a thong..I'll be pissed. A better solution would be a card to another service or site OR Gwynnie Bee (which is sorta the plus size equivalent to Stitch fix). Ay yi yi.
I received the exact same response (and I mean *exact*) -- and here was my response to that offer (spoiler space for rantiness and length):
Thank you for the offer, but I already received that item as a replacement for the small thong from the February box, so I know that I do not like it (I *hate* thongs, and, honestly, I despise that box so much due to the fact that the main items were things that could only be used for sizes 14 and below that I don't even want to see anything from it. I literally cried when I opened it because those items were pretty much completely useless to me, and it sent a very firm signal that I didn't matter as a subscriber because it didn't occur to whoever picked out those items that there might be an issue with the sizes). What I am asking is for the curators be more considerate of the wide range of their customers' sizes so this sort of thing *does not happen in the future*. The average American woman is a size 14, and the Stitchfix service -- and the items sent in the February box -- tops out at that size, which leaves a *lot* of your subscribers outside of the COOL FUN EXPERIENCE that these boxes are intended to provide.
It's rather insulting to receive something in this box -- and, again, this was *not* the first time that this happened -- that I am specifically excluded from (*why* was there not an accessory-only option offered by Sitichfix? Fat girls *love* accessories like scarves and earrings because *they will fit us*. And makeup! *Love* makeup, as my Sephora budget and constant influx of makeup from multiple indie cosmetics companies demonstrate), and it's even more insulting in this particular instance to be offered a plus-sized item that I already received as a replacement item for something that literally left me in tears the first time I received the box in which it was originally sent. I very nearly canceled after February's box, but I stuck around thinking that this wouldn't be an issue in the future since it *did* seem like a major misstep/problem for PopSugar that would be learned form and avoided in the future, and now I'm wondering if the appearance of this card is a sign of more you-become-invisible-and-useless-at-size-14 things to come in these boxes, particularly after the introduction of the profile that included a question about sizes.
Their response:
Quote: We completely understand where you're coming from and sincerely apologize for this. Please know that we have really been working to ensure that instances like these do not happen again as we hate for our customers to have negative experiences with us. We would just like to assure you that we do take these issues to heart and that the customer support team will continue to work hard to avoid issues like these. We definitely do not want to send you another item that you do not want and we'd like to ensure that you receive something that you can at least enjoy. We would like to offer you the choice between the following products:*Citrus Vitabath Scrub*Henri Bendel Candle*Gorjana ScarfWe do hope we are able to make this a positive experience for you and please let us know if you have any additional questions.
I think what really annoyed me past the fact that I want nothing to do with anything from the February box (except the lip stain. That was okay) was the fact that they took "hey, it's not cool to have size-specific things when you have plus-sized customers" and interpreted that as "hey, you should have sent out a plus-sized item," so their solution was to offer a plus-sized item. It felt condescending: See, we have things for everyone! Here's a plus-sized thong! Ugh. Just make everything be unrelated to size. Scarves, water bottles, nail polish, tea mugs, makeup bags, hand cream -- there are *tons* of things like that. And if a company approaches you with a gift/discount card, make sure they offer things for all sizes or at the very least something non-size dependent. Shoptiques is a great example: There are clothing items, but there are also a whole lot of non-clothing options. The StyleMint card initially bothered me until I discovered it could be used at JewelMint, too.
And I had something else to say, but my cat is pulling his BATSHIT BUNNY routine, and I need to see what he's knocking around and digging into this time. I swear he must have been a rat terrier in a former life.
Does anyone have unused Charm & Chain gift cards they want to swap for Gorjana or Shoptiques?
I don't think I'm going to use mine but I will use the C&C cards.
Also - have PS always swapped out the size related items when they get complaints? I always sucked it up and re-gifted, but now I'm wishing I'd complained about the spa wrap, etc. I really don't get why they even ask for our sizes if they don't plan on using them. They could have subbed something out before shipping for impacted boxes and not had this issue.
Quote: Originally Posted by jannie135 /img/forum/go_quote.gif
So I just checked my email and I got the thong offer too... wtf?
I honestly laughed for ten minutes before trying to reply because I don't understand why a company would send a thong for my "inconvenience".
They sent me an email saying they were looking into options.
Quote: Originally Posted by cmello /img/forum/go_quote.gif
I'm sure this was addressed but how long does the stitch fix verification take??
Mine happened over night. I did it around 3-4pm one day, and the next morning it had gone through.
I got my box in the other day and it was just okay. I will have to say though that my 7 year old girl was so excited by this box. A pink bracelet for her, a pink brush, bobby pins.
The rice krispy though was big enough for me and all my kids to share. The 7 year old loved it, and so did the 3,2, and 1 year old. The one year old had it all over his face with the biggest grin imaginable. So, I will say that even though this was not a great box for me, I just turned 30 Monday, it was a great box for the family.
So this might be an unpopular opinion but I don't get the stitchfix size complaints. I'm a vegetarian and didn't once think about complaining about the cookbook or treat. It's unreasonable to expect to be able to use ever single item. What I do expect are high quality items that are new and/or innovative--curated.
I guess the thong offer was bc they were trying to find something clothing related with a retail value similar to the stitch fix code? Actually the material is super stretchy and they are good thongs. I wore the regular ones through the 40 pounds i gained when preggo and now that I've lost most of that weight they still fit. I'm glad they offered a non sized option though. And that there was a choice of multiple items. As I said before up thread, they should have worked with stitch fix in advance about accessory only boxes for plus sized customers. And why doesn't stitch fix do this anyway? It sounds like there is a market for it and it's cheaper to ship!
Thanks!!
