*Spoilers* October 2013 Popsugar Must Have Box

[Chandra Ward]

hi! I am super new to posting on blogs; please forgive me of any errors in etiquette. The PS Must Have folks are amazing. Not only is my second (October) box amazing, the folks behind the scenes are amazing too! I emailed an issue I had an I promptly received a reply. Great customer service is always kudos worthy!

 

[normajean2008]

Quote: Originally Posted by northwest22 /img/forum/go_quote.gif

Have any of you contacted Popsugar regarding the fact that the Stitch card can't be used by plus-sized subscribers? I'm curious if they are actually going to make any accommodations for that. I recently had to contact them about a billing issue, so I don't want to be a pest. Otherwise I would probably email them, since I do think they specifically promised that items would not be size specific.

As far as the box contents go, I have to say that my favorite item is the brush. It's amazing and has totally helped me to de-friz my hair. It's worth the price of the box alone just to discover the brush. Not sure how it works since it just looks like any other brush, but its wonderful.
I posted something on Facebook, and they told me to email hem if I had any other concerns etc.  I did email them right after.  That was almost a week ago, and I've yet to get a response from them.

It ticks me off that they haven't responded after this long.

 

[ta78]

Where is the swap thread? I am looking to trade for a stitch fix card too.

 

[FrostKitty]

Okay so my box arrived and my favorite item in the box was the bobby pins. I am growing out my hair - I go through a lot of bobby pins. I liked the brush as well. I am fairly OCD about my clothes - I don't do trendy so the Stitch card is wasted on me. I'm not looking for a trade - if you want the card just PM me. First person gets it. Daphne Edited: Card is gone!!! Sorry.

 

[greenflipflops]

I love the cookbook! I wasn't expecting to like it so much but I was really impressed with the photography and the clear step-by-step instructions. The recipes look absolutely yummy and easy to follow.

Did anyone get a broken NYX shadow palette? The hinge area of mine came broken so the thing won't close /emoticons/[email protected] 2x" width="20" height="20" />

 

[have2haveit]

Idk if im late but I got this email.

nt/type/61/id/214761/width/350/height/700[/img] I tried to hide it under a spoiler but couldn't on my phone.

 

[RenoFab]

I have a stitch fix code and would be interested in trading

 

[meaganola]

Quote: Originally Posted by northwest22 /img/forum/go_quote.gif

Have any of you contacted Popsugar regarding the fact that the Stitch card can't be used by plus-sized subscribers? I'm curious if they are actually going to make any accommodations for that. I recently had to contact them about a billing issue, so I don't want to be a pest. Otherwise I would probably email them, since I do think they specifically promised that items would not be size specific.

As far as the box contents go, I have to say that my favorite item is the brush. It's amazing and has totally helped me to de-friz my hair. It's worth the price of the box alone just to discover the brush. Not sure how it works since it just looks like any other brush, but its wonderful.


Quote: Originally Posted by normajean2008 /img/forum/go_quote.gif
  I posted something on Facebook, and they told me to email hem if I had any other concerns etc.  I did email them right after.  That was almost a week ago, and I've yet to get a response from them.

It ticks me off that they haven't responded after this long.
I emailed them on the 10th (what was that, Friday?  I've been on vacation for a week and a half, so I've lost all sense of time except OH CRAP I HAVE TO GO BACK TO WORK TOMORROW), and I received this response twenty minutes ago:

Quote:  Thank you for your email and our sincerest apologies that you were unable to use the Stitch Fix card. Please know that we are looking to resolve this issue as soon as possible. We hop you are enjoying the rest of your Must Have box and appreciate your patience in this matter.

My translation:  A lot of other people complained as well, and now they're scrambling to figure out what to do, just like they did in February.  

 

[mckondik]

I don't know how excited I am by the chevron throw. Will this box be heavy on house stuff? Hmmm

 

[bevin79]

I have a stitch fix code and would be interested in trading

Me too!

 

[normajean2008]

Quote: Originally Posted by meaganola /img/forum/go_quote.gif
 

I emailed them on the 10th (what was that, Friday?  I've been on vacation for a week and a half, so I've lost all sense of time except OH CRAP I HAVE TO GO BACK TO WORK TOMORROW), and I received this response twenty minutes ago:

My translation:  A lot of other people complained as well, and now they're scrambling to figure out what to do, just like they did in February.
Somebody's ears must have been burning at Pop Sugar!  About five or so minutes after I posted that I got no response yet, I got this email:

"Thanks for reaching out and we would like to apologize for our delayed response! We understand your frustration regarding the Stitch Fix voucher and would like you to know that we are currently looking into a resolution for you. We appreciate your patience while we work to make this a positive experience for you and please know that we would like to sincerely apologize that this has been a particularly negative experience for you.

We will get back to you shortly with a resolution."

 

[michelekch]

I dont know how much the Neiman Marcus box is but I looked online and the throw itself is 195.00

 

[s112095]

I wonder if they are going to correct it for all subscribers or just the people that have complained. I have no use of the card(and still don't have my box yet), but I feel as though they've gotten the message.

 

[penny13]

I was disappointed by the box and wrote in, as I suggest people should if they were unhappy as well. For me the disappointment is not about getting things I don't want - there will always be things in boxes I don't like, and they make great gifts! - it's more about things that just shouldn't be in there in the first place.  I tried to be positive at the end, I hope they listen! My letter:

Hi PopSugar,

• I've heard that a lot of people have expressed their disappointment to you over the October box, and I just wanted to add my voice to their chorus. I can appreciate how hard it must be to get these boxes together, but this was the worst I've gotten from you, and was mostly a complete disappointment.
  
  The NYX is completely inappropriate, in my mind, for this kind of high end box (or at least a box that bills itself as such) - I can get NYX at target on sale, at Nordstrom Rack on discount, at Ulta cheaply, etc. I would rather have one nice makeup product from you than a whole bunch stuff from a low end brand. The bobby pins also seemed like a bit of a reach, and possibly a little young, but I can understand how it must be hard to pick a hair product that might appeal to the masses. As for the rest of the products, they are all fine, but nothing I would ever consider buying myself (well, except for the rice krispie treat - brilliant.)
  
  Finally, while can I fit into StitchFix's clothing, I'm rather horrified that Popsugar would be insensitive enough to send out something that can't be used by everyone due to size restrictions. As I'm sure you know, many women put enough pressure on themselves when it comes to their weight and appearance; they don't need a reminder that they might be considered different by being left out of something that should be fun and positive like a subscription box.
  
  I hope that you take the feedback I know you're getting from subscribers seriously, especially considering the price hike in the future. On that topic, I never got an email or any kind of notice from Popsugar regarding that change (or of the upcoming collaboration box), so I suggest you all might want to work on communication with subscribers.
  
  I truly believe Popsugar has the potential to be great, and past boxes have shown this. I think you're all taking people being upset seriously, and I know everyone appreciates it. You guys can make this all better - as a vote of confidence, today I extended my subscription. Please don't let us down!
  
  Thanks for listening, and hope you're all having a nice week.
  

 

[meaganola]

Quote: Originally Posted by s112095 /img/forum/go_quote.gif
  I wonder if they are going to correct it for all subscribers or just the people that have complained. I have no use of the card(and still don't have my box yet), but I feel as though they've gotten the message.
The real question is *how* they will correct it.  I think that's going to drive who gets told about the correction.  In February, they corrected it by sending out larger wraps and thongs, but only people who complained received those larger items (I think the people who were too small for the versions sent received other things, like lip balm sent out in a previous month).  There was no reason for them to send out larger items to everyone, so they didn't.  This situation might be something they change with Stitchfix on a blanket basis but only tell those of us who complained that it's all better and how to proceed, they might get it fixed promotion-wide and send email to all subscribers about, they might work out a special deal for just the complainers to get an accessory-only option, or they might do something completely different and unrelated to Stitchfix.  

 

[emeline]

Sorry if this has been mentioned earlier on in the thread - but I just tried to sign up for a Stitch Fix account, and when I tried to choose when to receive my "fix" the next available month isn't until April of 2014. If I wanted a monthly fix they won't be able to accommodate that until February next year!! Am I understanding this correctly? I was excited to receive the code but now I'm bummed out. Any help would be appreciated! /emoticons/[email protected] 2x" width="20" height="20" />

 

[jordiemac3]

Quote: Originally Posted by have2haveit /img/forum/go_quote.gif

Idk if im late but I got this email.

nt/type/61/id/214761/width/350/height/700

I tried to hide it under a spoiler but couldn't on my phone.
I received this emil as well and am super excited for when it goes on sale on wednesday! I am also afraid to even guess at what the price will be because of just this one item being almost $200. I am still hoping it will only be $100, but it look to be $150-$200 this time sadly.

 

[brainybeauty]

Sorry if this has been mentioned earlier on in the thread - but I just tried to sign up for a Stitch Fix account, and when I tried to choose when to receive my "fix" the next available month isn't until April of 2014. If I wanted a monthly fix they won't be able to accommodate that until February next year!! Am I understanding this correctly? I was excited to receive the code but now I'm bummed out. Any help would be appreciated! /emoticons/[email protected] 2x" width="20" height="20" />

I think I recall someone else mentioning a similar timing issue earlier in this thread. I'm not sure what the reason behind it is, though. I was able to schedule a fix for November. I wonder if it size related--for example, maybe lots of people wear a size medium so there is a longer wait? I really don't know, though. It stinks to have to wait so many months, though. Perhaps reach out to Stitch Fix directly or even Pop Sugar?

 

[emeline]

Quote: Originally Posted by brainybeauty /img/forum/go_quote.gif


I think I recall someone else mentioning a similar timing issue earlier in this thread. I'm not sure what the reason behind it is, though. I was able to schedule a fix for November. I wonder if it size related--for example, maybe lots of people wear a size medium so there is a longer wait? I really don't know, though. It stinks to have to wait so many months, though. Perhaps reach out to Stitch Fix directly or even Pop Sugar?
Hmm, great points. Glad I'm not the only one having issues though. Thanks @brainybeauty

 

[flynt]

Quote: Originally Posted by brainybeauty /img/forum/go_quote.gif


I think I recall someone else mentioning a similar timing issue earlier in this thread. I'm not sure what the reason behind it is, though. I was able to schedule a fix for November. I wonder if it size related--for example, maybe lots of people wear a size medium so there is a longer wait? I really don't know, though. It stinks to have to wait so many months, though. Perhaps reach out to Stitch Fix directly or even Pop Sugar?

My issues with my code were sorted out and I was able to sign up and my first available date is Nov 13th, similar to some other people I saw post on here.  I would think it has to be related to size or style of clothing requested.  Half a year is a pretty crazy amount of time to wait though, I def would have forgotten about it by then.