-
If you have bought, sold or gained information from our Classifieds, please donate to MakeUp Talk and give back.
You can become a Supporting Member or just click here to donate.
SEPHORA: VIB Rouge
- Thread starter BisouBisou
- Start date
Help Support Makeuptalk.com forums:
- Joined
- Oct 30, 2013
- Messages
- 342
- Reaction score
- 362
Quote: Originally Posted by lioness90 /img/forum/go_quote.gif
It looks like those who participated in the live chat are getting a $50 gift card as a thank you (http://community.sephora.com/t5/VIB-ROUGE/You-made-my-day-today-Sephora-Thank-you/td-p/1295618).
I think it's a nice gesture.
I said a couple of things...exciting! Hopefully this actually pans out--nothing in the mail yet.
If anything, maybe this will convince my fiancee that Rouge is starting to become worth it!
It looks like those who participated in the live chat are getting a $50 gift card as a thank you (http://community.sephora.com/t5/VIB-ROUGE/You-made-my-day-today-Sephora-Thank-you/td-p/1295618).
I think it's a nice gesture.
I said a couple of things...exciting! Hopefully this actually pans out--nothing in the mail yet.
If anything, maybe this will convince my fiancee that Rouge is starting to become worth it!
Quote: Originally Posted by lioness90 /img/forum/go_quote.gif
It looks like those who participated in the live chat are getting a $50 gift card as a thank you (http://community.sephora.com/t5/VIB-ROUGE/You-made-my-day-today-Sephora-Thank-you/td-p/1295618).
I think it's a nice gesture.
It's nice gesture, but I'm willing to wager that it's going to net them more grumblings then smiles in the future.
We can probably safely assume that the next 'chat' Sephora conducts, they will be slammed. Gift card expectations will be high and Sephora probably won't be able to live up to the public's expectations.
The intent was good but they didn't play out future scenarios very well.
It looks like those who participated in the live chat are getting a $50 gift card as a thank you (http://community.sephora.com/t5/VIB-ROUGE/You-made-my-day-today-Sephora-Thank-you/td-p/1295618).
I think it's a nice gesture.
It's nice gesture, but I'm willing to wager that it's going to net them more grumblings then smiles in the future.
We can probably safely assume that the next 'chat' Sephora conducts, they will be slammed. Gift card expectations will be high and Sephora probably won't be able to live up to the public's expectations.
The intent was good but they didn't play out future scenarios very well.
Quote: Originally Posted by FormosaHoney /img/forum/go_quote.gif
Quote: Originally Posted by lioness90 /img/forum/go_quote.gif
It looks like those who participated in the live chat are getting a $50 gift card as a thank you (http://community.sephora.com/t5/VIB-ROUGE/You-made-my-day-today-Sephora-Thank-you/td-p/1295618).
I think it's a nice gesture.
It's nice gesture, but I'm willing to wager that it's going to net them more grumblings then smiles in the future.
We can probably safely assume that the next 'chat' Sephora conducts, they will be slammed. Gift card expectations will be high and Sephora probably won't be able to live up to the public's expectations.
The intent was good but they didn't play out future scenarios very well.
Judging by some of the complaints on Beauty Talk, that's a pretty safe bet. I sent some comments to the the BT (and I think MUT) member LadyMeag ahead of time, a couple of which were addressed during the chat, although -- like most questions -- not really answered directly. Based on the post on BT by one of the moderators, I guess something is coming my way. But I think it was a very bad precedent to set. It just sets Sephora up to fail again, the same way the whole Rouge program has been.
So many people say it, and it's true. I qualified for Rouge from the beginning, so I didn't spend anything "extra" just to qualify and I was content with the BI/VIB program as it was. But because Sephora set expectations for something really awesome, now I feel somewhat let down.
And they really have to get over "unlimited" access to the Studio being a phenomenal perk. There are many of us who don't really shop in-store, a lot of the people who do find the Studio (in a word) gross and the SAs not as knowledgeable about products as they are. Throw in the fact that most Sephora SAs and management folks don't seem to understand that "free unlimited access" = I don't have to buy anything to get the perks, and it's value is greatly overestimated by Sephora's management.
Quote: Originally Posted by lioness90 /img/forum/go_quote.gif
It looks like those who participated in the live chat are getting a $50 gift card as a thank you (http://community.sephora.com/t5/VIB-ROUGE/You-made-my-day-today-Sephora-Thank-you/td-p/1295618).
I think it's a nice gesture.
It's nice gesture, but I'm willing to wager that it's going to net them more grumblings then smiles in the future.
We can probably safely assume that the next 'chat' Sephora conducts, they will be slammed. Gift card expectations will be high and Sephora probably won't be able to live up to the public's expectations.
The intent was good but they didn't play out future scenarios very well.
Judging by some of the complaints on Beauty Talk, that's a pretty safe bet. I sent some comments to the the BT (and I think MUT) member LadyMeag ahead of time, a couple of which were addressed during the chat, although -- like most questions -- not really answered directly. Based on the post on BT by one of the moderators, I guess something is coming my way. But I think it was a very bad precedent to set. It just sets Sephora up to fail again, the same way the whole Rouge program has been.
So many people say it, and it's true. I qualified for Rouge from the beginning, so I didn't spend anything "extra" just to qualify and I was content with the BI/VIB program as it was. But because Sephora set expectations for something really awesome, now I feel somewhat let down.
And they really have to get over "unlimited" access to the Studio being a phenomenal perk. There are many of us who don't really shop in-store, a lot of the people who do find the Studio (in a word) gross and the SAs not as knowledgeable about products as they are. Throw in the fact that most Sephora SAs and management folks don't seem to understand that "free unlimited access" = I don't have to buy anything to get the perks, and it's value is greatly overestimated by Sephora's management.
meaganola
Uh Huh Her
Quote: Originally Posted by jennm149 /img/forum/go_quote.gif
Judging by some of the complaints on Beauty Talk, that's a pretty safe bet. I sent some comments to the the BT (and I think MUT) member LadyMeag ahead of time, a couple of which were addressed during the chat, although -- like most questions -- not really answered directly. Based on the post on BT by one of the moderators, I guess something is coming my way. But I think it was a very bad precedent to set. It just sets Sephora up to fail again, the same way the whole Rouge program has been.
So many people say it, and it's true. I qualified for Rouge from the beginning, so I didn't spend anything "extra" just to qualify and I was content with the BI/VIB program as it was. But because Sephora set expectations for something really awesome, now I feel somewhat let down.
And they really have to get over "unlimited" access to the Studio being a phenomenal perk. There are many of us who don't really shop in-store, a lot of the people who do find the Studio (in a word) gross and the SAs not as knowledgeable about products as they are. Throw in the fact that most Sephora SAs and management folks don't seem to understand that "free unlimited access" = I don't have to buy anything to get the perks, and it's value is greatly overestimated by Sephora's management.
Considering how hard (read: almost impossible) it is to even get the SAs to acknowledge my presence most of the time, I only have one thing to say about that as a perk, and the first word rhymes with the round black thing used in hockey.
Judging by some of the complaints on Beauty Talk, that's a pretty safe bet. I sent some comments to the the BT (and I think MUT) member LadyMeag ahead of time, a couple of which were addressed during the chat, although -- like most questions -- not really answered directly. Based on the post on BT by one of the moderators, I guess something is coming my way. But I think it was a very bad precedent to set. It just sets Sephora up to fail again, the same way the whole Rouge program has been.
So many people say it, and it's true. I qualified for Rouge from the beginning, so I didn't spend anything "extra" just to qualify and I was content with the BI/VIB program as it was. But because Sephora set expectations for something really awesome, now I feel somewhat let down.
And they really have to get over "unlimited" access to the Studio being a phenomenal perk. There are many of us who don't really shop in-store, a lot of the people who do find the Studio (in a word) gross and the SAs not as knowledgeable about products as they are. Throw in the fact that most Sephora SAs and management folks don't seem to understand that "free unlimited access" = I don't have to buy anything to get the perks, and it's value is greatly overestimated by Sephora's management.
Considering how hard (read: almost impossible) it is to even get the SAs to acknowledge my presence most of the time, I only have one thing to say about that as a perk, and the first word rhymes with the round black thing used in hockey.
tweakabell
Bringing you peace one war at a time
I have anxiety just thinking about that perk half from germs and half of finishing and then them going "So, what are you buying?" and me feeling pressured to buy things on the spot. I also do 95% off my shopping online so inconvenient perk for me. I hope some ladies take advantage of it but it's not for me.
BSquared
Paper Chasin
- Joined
- Nov 16, 2013
- Messages
- 1,399
- Reaction score
- 1,396
Yeah pretty much this. Sephora "cast members" are for the most part very young adults who are just working a part time job. I'm confident enough in my makeup skills to say that I can do a better job than the majority of the employees would on me. Plus those testers gross me out so bad too. People touching their hair and their phones then squashing their fingers into an eyeshadow and smearing it all over their eyes? No thanks. I don't think I've ever heard anyone say they're excited about that perk. They need to drop it.
Quote: Originally Posted by BSquared /img/forum/go_quote.gif
Yeah pretty much this. Sephora "cast members" are for the most part very young adults who are just working a part time job. I'm confident enough in my makeup skills to say that I can do a better job than the majority of the employees would on me. Plus those testers gross me out so bad too. People touching their hair and their phones then squashing their fingers into an eyeshadow and smearing it all over their eyes? No thanks. I don't think I've ever heard anyone say they're excited about that perk. They need to drop it.
To add to that... I went in on Tuesday and had my color IQ done again (winter skin) and then she asked me if I wanted to try it and I agreed. Then it was that brush, that moist brush that was pulled out of her kit... I just couldn't wait to go home and wash it off my face.
I am always horrified when I see people apply mascara with the brush pulled out of the mascara tube! Eeeekkkk.... A seething petri soup of ALL forms of micro-organisms... Sephora should CUT ALL THE BRUSHES FROM EVERY MASCARA CAP AT THE BASE and usher in the use of disposable mascara wands upon testing.
They need to re-examine their testing process. It should be the SA's responsibility to ensure that 'open-surfaced' product testing is done with testers and not finger tips. Or if you like to handle the product with your finger tips, take a tiny spatula and scrap some of it off then put you foreign DNA soddened finger tips all over your own tiny spatula, scraper tool or whatever.
Yeah pretty much this. Sephora "cast members" are for the most part very young adults who are just working a part time job. I'm confident enough in my makeup skills to say that I can do a better job than the majority of the employees would on me. Plus those testers gross me out so bad too. People touching their hair and their phones then squashing their fingers into an eyeshadow and smearing it all over their eyes? No thanks. I don't think I've ever heard anyone say they're excited about that perk. They need to drop it.
To add to that... I went in on Tuesday and had my color IQ done again (winter skin) and then she asked me if I wanted to try it and I agreed. Then it was that brush, that moist brush that was pulled out of her kit... I just couldn't wait to go home and wash it off my face.
I am always horrified when I see people apply mascara with the brush pulled out of the mascara tube! Eeeekkkk.... A seething petri soup of ALL forms of micro-organisms... Sephora should CUT ALL THE BRUSHES FROM EVERY MASCARA CAP AT THE BASE and usher in the use of disposable mascara wands upon testing.
They need to re-examine their testing process. It should be the SA's responsibility to ensure that 'open-surfaced' product testing is done with testers and not finger tips. Or if you like to handle the product with your finger tips, take a tiny spatula and scrap some of it off then put you foreign DNA soddened finger tips all over your own tiny spatula, scraper tool or whatever.
ewww.....reminds me of the eyelashes (as in a bunch, probably from different people), stuck in the YSL cream blush pot. and it must have been there for weeks!! cause i went back a few weeks later to see if i can swatch it that time, and the eyelashes are still there! EWWWW
- Joined
- Jan 28, 2013
- Messages
- 2,091
- Reaction score
- 124
I saw a lady walking around the store swatching a bunch of lipstick and lip gloss testers on her lips at different displays.
I'm sure Sephora SAs could tell worse stories about what they've seen customers do with testers. I only request a sample if the product is in a container that the general public can not easily open (like some foundation bottles with a pump). For mascara, they should just cut the brush head off the wand and place it next to the mascara on the display. That way people can touch it but not use it.
- Joined
- Jan 28, 2013
- Messages
- 2,091
- Reaction score
- 124
Quote: Originally Posted by FormosaHoney /img/forum/go_quote.gif
To add to that... I went in on Tuesday and had my color IQ done again (winter skin) and then she asked me if I wanted to try it and I agreed. Then it was that brush, that moist brush that was pulled out of her kit... I just couldn't wait to go home and wash it off my face.
I am always horrified when I see people apply mascara with the brush pulled out of the mascara tube! Eeeekkkk.... A seething petri soup of ALL forms of micro-organisms... Sephora should CUT ALL THE BRUSHES FROM EVERY MASCARA CAP AT THE BASE and usher in the use of disposable mascara wands upon testing.
They need to re-examine their testing process. It should be the SA's responsibility to ensure that 'open-surfaced' product testing is done with testers and not finger tips. Or if you like to handle the product with your finger tips, take a tiny spatula and scrap some of it off then put you foreign DNA soddened finger tips all over your own tiny spatula, scraper tool or whatever.
That grosses me out so much. Maybe they should use disposable sponges instead. Maybe red sponges for Rouge customers lol
To add to that... I went in on Tuesday and had my color IQ done again (winter skin) and then she asked me if I wanted to try it and I agreed. Then it was that brush, that moist brush that was pulled out of her kit... I just couldn't wait to go home and wash it off my face.
I am always horrified when I see people apply mascara with the brush pulled out of the mascara tube! Eeeekkkk.... A seething petri soup of ALL forms of micro-organisms... Sephora should CUT ALL THE BRUSHES FROM EVERY MASCARA CAP AT THE BASE and usher in the use of disposable mascara wands upon testing.
They need to re-examine their testing process. It should be the SA's responsibility to ensure that 'open-surfaced' product testing is done with testers and not finger tips. Or if you like to handle the product with your finger tips, take a tiny spatula and scrap some of it off then put you foreign DNA soddened finger tips all over your own tiny spatula, scraper tool or whatever.
That grosses me out so much. Maybe they should use disposable sponges instead. Maybe red sponges for Rouge customers lol
Quote: Originally Posted by lioness90 /img/forum/go_quote.gif
I saw a lady walking around the store swatching a bunch of lipstick and lip gloss testers on her lips at different displays.
I'm sure Sephora SAs could tell worse stories about what they've seen customers do with testers. I only request a sample if the product is in a container that the general public can not easily open (like some foundation bottles with a pump). For mascara, they should just cut the brush head off the wand and place it next to the mascara on the display. That way people can touch it but not use it.
Yeah, like super-glued to the display, not able to be picked up for examination and accidentally swirled inside the mascara tube.
You know like how some of the Maybeline mascara comes with just a plain cap and the the cap with the brush is bubble-wrapped next to the pacakge? I think that's really good consumer packaging.
I saw a lady walking around the store swatching a bunch of lipstick and lip gloss testers on her lips at different displays.
Yeah, like super-glued to the display, not able to be picked up for examination and accidentally swirled inside the mascara tube.
You know like how some of the Maybeline mascara comes with just a plain cap and the the cap with the brush is bubble-wrapped next to the pacakge? I think that's really good consumer packaging.
Yeah, like super-glued to the display, not able to be picked up for examination and accidentally swirled inside the mascara tube. You know like how some of the Maybeline mascara comes with just a plain cap and the the cap with the brush is bubble-wrapped next to the pacakge?  I think that's really good consumer packaging.   Â
I love that packaging!!! So satisfying to see the wand as it originally is, then the wand fully coated with mascara! I've often thought about mixing up the wands and formulas to test out different combos. Is that crazy???
Quote: Originally Posted by jennm149 /img/forum/go_quote.gif
Judging by some of the complaints on Beauty Talk, that's a pretty safe bet. I sent some comments to the the BT (and I think MUT) member LadyMeag ahead of time, a couple of which were addressed during the chat, although -- like most questions -- not really answered directly. Based on the post on BT by one of the moderators, I guess something is coming my way. But I think it was a very bad precedent to set. It just sets Sephora up to fail again, the same way the whole Rouge program has been.
So many people say it, and it's true. I qualified for Rouge from the beginning, so I didn't spend anything "extra" just to qualify and I was content with the BI/VIB program as it was. But because Sephora set expectations for something really awesome, now I feel somewhat let down.
And they really have to get over "unlimited" access to the Studio being a phenomenal perk. There are many of us who don't really shop in-store, a lot of the people who do find the Studio (in a word) gross and the SAs not as knowledgeable about products as they are. Throw in the fact that most Sephora SAs and management folks don't seem to understand that "free unlimited access" = I don't have to buy anything to get the perks, and it's value is greatly overestimated by Sephora's management.
A friend of mine recently had a makeover at a SiJCP during the Spring Color event. She ended up with pink eye. We are pretty sure she got it from the make over, because it was starting to snow that Saturday, so she want straight home and did not leave her house until she went to work on Monday, at which time a co-worker who is a nurse noticed the pinkeye. My friend is single and does not have kids, so there was no one at her house to bring home germs. She called Sephora, it took them four days to call her back, Then they simply said they could offer her a "small" JCP gift certificate. She had to throw out all of her make-up, pay for a doctor visit and a prescription and miss a day from work. The SA in the store said "But we wash our brushes every night..." How do they think that helps if the person in front of her had pinkeye!
Judging by some of the complaints on Beauty Talk, that's a pretty safe bet. I sent some comments to the the BT (and I think MUT) member LadyMeag ahead of time, a couple of which were addressed during the chat, although -- like most questions -- not really answered directly. Based on the post on BT by one of the moderators, I guess something is coming my way. But I think it was a very bad precedent to set. It just sets Sephora up to fail again, the same way the whole Rouge program has been.
So many people say it, and it's true. I qualified for Rouge from the beginning, so I didn't spend anything "extra" just to qualify and I was content with the BI/VIB program as it was. But because Sephora set expectations for something really awesome, now I feel somewhat let down.
And they really have to get over "unlimited" access to the Studio being a phenomenal perk. There are many of us who don't really shop in-store, a lot of the people who do find the Studio (in a word) gross and the SAs not as knowledgeable about products as they are. Throw in the fact that most Sephora SAs and management folks don't seem to understand that "free unlimited access" = I don't have to buy anything to get the perks, and it's value is greatly overestimated by Sephora's management.
A friend of mine recently had a makeover at a SiJCP during the Spring Color event. She ended up with pink eye. We are pretty sure she got it from the make over, because it was starting to snow that Saturday, so she want straight home and did not leave her house until she went to work on Monday, at which time a co-worker who is a nurse noticed the pinkeye. My friend is single and does not have kids, so there was no one at her house to bring home germs. She called Sephora, it took them four days to call her back, Then they simply said they could offer her a "small" JCP gift certificate. She had to throw out all of her make-up, pay for a doctor visit and a prescription and miss a day from work. The SA in the store said "But we wash our brushes every night..." How do they think that helps if the person in front of her had pinkeye!
I'm certain that her infection came from the makeover at Sephora, I wouldn't even question it. So gross. To be honest, the only time I've had an SA put an item on my face it was to verify that a new foundation was a good match, and even then I made sure it was one with a pump and I asked her to use a sponge. I think we all agree that this "perk" is at best worthless. I'm sure Sephora knows that too, it's just part of their marketing gimmick. I swear, no one had better try to put stuff on my face at the event on Sunday.
BSquared
Paper Chasin
- Joined
- Nov 16, 2013
- Messages
- 1,399
- Reaction score
- 1,396
That's the one thing I hate about brand reps being around. On top of the germ issue I have a thing about people touching me. It's not like a result of some trauma or anything, I iust don't like random people touching me. Brand reps always seem eager to "HERE LETS TRY THIS" and then I just have to try and nicely decline but they're so pushy sometimes!!
