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Also, on Beauty Talk forums, there is a post by Sephora with FAQs about the cards and they state:Just wanted to let you ladies know that I was reading Beauty Talk on Sephora's website and a Sephora Rep told people this:
So I take that to mean don't feel too bad calling to get the adjustment. I know I will, even though they might not do it, I guess. But I hope they do! I hit Rouge during the VIB sale, so a month after the cut-off, but maybe they'll help me.
- I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?
Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.