Going into the details they got it today at 6:10p.m. I'm not happy right now.
Mine says received at facility on 9/23 which means even though I received an email it really only hit the shipper today. I am really annoyed other people are playing with theors amd mine just hit ontrac
I'm in the same boat as you, though only one package, and it's also the HG blush palette ) ordered 9/18. Got OnTrac tracking, but it does not register even as of today.
Oh, my God. That's horrible. We ordered at the exact same time and I got mine Saturday (RIP Flash). @
@tweakabell does your tracking work?
Here's my current update for this mess:
I direct messaged Sephora again last night. Randee responded shortly, saying my nail polish order was scheduled for delivery this Friday. (order 1 of 6). It was supposed to be shipped Monday, but it is nail polish..okay I can live with that...although all my other nail polish orders going ground shipping have always ended up being delivered in the 3 day window anyhow..but I can understand on this one order if it doesn't show up until Friday.
She said my other 5 orders she'd have to contact OnTrac and see what is going on and she'll get back to me when she finds out.
Meanwhile, up until 6am today, OnTrac has said they didn't have any info on my orders. It is really strange that they'd just not have any info on them unless they in fact didn't have them. I've had issues with delays in tracking info, but it always ended up working last minute-with all the correct past info on the tracking page. And when it was delayed tracking--it was still in the system, just saying a delay between Salt Lake and CA, not that it was never in the system. I have ALWAYS had shipping info by 24 hours latest from when it was received into the system from Sephora. And every time an order shows up earlier than 3 days to the hub in CA, they always bust their but and deliver it early to me, which is nice, since UPS lets it sit saying "not due for delivery".
By about 6:30am this morning, tracking finally works on all my orders. Sephora is a big fat liar, and they didn't ship my orders until Tuesday, not Monday as claimed, which is why tracking took 2 days to show up! So Ordered on Thursday between 1-2:40am, not shipped until Tuesday.. and the blush palette order was placed at 8 something pm also on Thursday--order should have been processed and shipped out Friday according to their guidelines listed online for order cut off times...again not shipped out until Tuesday. So much for their claims of orders are processed in 1 business day (as long as it is placed in the order cut off times listed).. They always lie about that on Facebook. I still don't understand why Flash members generally get their orders shipped same day or next day...when it is only supposed to be 2 day shipping instead of the usual 3... yet Rouge members generally take 2-3 days just to process and then another 3 days to ship. And how they claim orders are processed/shipped in the order they're received... oh yeah, whatever, lol. I've placed orders going to myself right after the other, literally 1 minute apart, and one will show up a day or two ahead of the other. I seriously doubt they get enough orders that 1 order of mine would take 2 extra days to process than the first one did, with only a minute between the order placing. How did people who ordered the blush the same damn time as me, get theirs days ago, while mine didn't even ship until AFTER they received theirs. Sephora of course has no "real" answers for this, just repeated bull crap script answers. They can't even own up to screwing it up on their end when it is right there black and white they did. That is what makes me maddest.
The good news is, although Sephora is slacking and lying about everything lately, OnTrac is once again being awesome and all 6 of my orders arrived early to CA, and all 6 are out for delivery, including that nail polish Randee claims wont be here until Friday. When I do finally get my orders, I'll have some swatch pics of the blush and some other new products they have online, for those interested.
*sings pretty music* I will not let Sephora ruin my day...*sings pretty music* :mussical: