I couldn't even finish this...
Quote:
Red Carpet Box Brenda, we posted and also told you that there were to be no pre-orders. When you first posted that you wished for a June Box, I informed you due to accounting and to keep my records straightforward through Paypal, the month in which you wish you buyfrom, it may be bought from the beginning of each month to subscribe. We are very sorry you did miss your Memorial Day special of a free Wet n Wild product. We are going to take care and make absolutely sure that you receive your free Memorial Day gift as soon as possible as well as a few samples for your inconvenience. We posted to the effect that no pre-orders should be made. At the time of your post that you would like a June box instead of a May box and we explained that a May box was reserved for our accounting through Paypal, our true sales numbers as a company, etc. What we did not understand is that your opinion of our May box was free and cheap samples. If you had said something to that effect at the time, we absolutely would have cancelled your order. What we didn't understand is why you would have preferred a June box because in our company's opinion, May was a terrific and very generous month. We guarantee 3 full size samples, 1 deluxe sample, and one piece of jewelry. What was offered in your box was absolutely not free. We are wholesale buyers as well as a subscription service. The only free item in your box was the wonderful sponsorship by Perfectly Posh with Betsy. In our May box we supplied to you: 1 single boxed Too Faced Shadow in full size, 1 NYX lipstick in full size, 1 Sally Hansen nail kit, 1 pair of Helzberg Diamond brand sterling silver earrings retail price at 24.99, 1 eyelash curler with 3 refills, 1 BoxSet to contain your eyeshadows in, a Redken charm bracelet in a beautiful velvet pouch, and a deluxe sample of nail polish remover in a colorful plastic container. You stated that our items are free and cheap. It is absolutely not true that our items are free unless they are sponsored by a company and we buy as a company wholesale bulk to give our customers the very best bang for their dollars, including USPS priority mail shipping built into our model. Perfectly Posh samples were included in your box and they were completely free. We did not understand at the time your opinion of our service for the month of May and if we had known what we do now know, we would have gladly cancelled your order. The samples were kindly provided by Betsy. We provided the 3 full sized samples, 2 cosmetic tools such as the BoxSet eyeshadow holders and the eyelash curler, and 2 pieces of jewelry instead of the 1 standard. It is of our opinion that if you were not pleased with this box and have these opinions of us that are very disheartening to hear, it would not be a good investment on our June bags for you, personally. We are sorry you are upset with the May box and we will fulfill an order of wet n wild and other samples to correct our mistake of not fulfilling your Memorial Day gift. This was your very first subscription to our box, I believe. I'm so sorry your first box was not what you wanted. The reason we require subscribers who are not monthly to wait until the very first of the month is because our clients who are on auto-pay and are dedicated monthly clients will receive their slot fulfillment first, as they committed funds for those months and we must fulfill those orders. However, we have room in our client base that fluctuates from month to month and unless do not have access to expedient delivery to more inventory from our suppliers, then we absolutely have slots available to those who subscribe. We would do an announcement if no more slots were available for that month. We truly value your feedback. We will take the time as a matter of fact tonight and post our rules on ordering. We did have a post that indicated that rule on our Wall. We hope that this explains a lot of things about our small and growing business, and we will correct your order regarding the wet n wild on Monday, it will be shipped out to you. Regarding June, I'm very sorry to say that if you do believe we are not a good value or cheap or obtain cosmetics or jewelry for free, we cannot raise your expectations of a 20.00 subscription box. Thank you for your comments, your feedback, and I'm very sorry that you felt this box was very bad all around. We truly want to have happy and pleased Clients all around and not all subscription boxes are tailored to certain subscribers expectations. From these opinions that we have gathered, we are more than happy to service your missing item plus gift you samples, but we cannot as a company have these opinions of our offerings as very cheap or free and we feel it best that you would be perhaps much more comfortable with another subscription service. Our apologies regarding your missing free gift once again and we do hope we were fully able to explain our company as best as possible and why we are really very concerned that your first box was so cheap and not of value to you. We do appreciate your subscription to May. We value all our Clients but we highly sense your opinions would not change based on our future boxes. Apologies again for your missing item.
