Originally Posted by
suenotto /img/forum/go_quote.gif
I called them this morning to try to get a more concrete reason for their "decision" and like I said, the rep only said that there were "too many contacts" and something about "losing money". I wanted something more than that explanation (not that I'd ever buy from them again even if they did re-instate my account) and this is the email I got from them:
Discussion Thread
Response Via Email (Christopher S.)
01/14/2013 12:09 PM Greetings Susan,
Thank you again for contacting drugstore.com regarding the status of your account.
To advise, your account had been closed as our management team has felt that due to the history of the account involved we cannot meet their shopping needs. As a result, the tough decision was made to cease all future business as we felt it was the most beneficial to both us as a business and you as a customer. We greatly apologize, but this decision is final and will not be reversed. We do reserve the right to deny service to anyone without reason or notice and at this time, drugstore.com is choosing to exercise that right.
Sincerely,
Christopher S.
Customer Care Escalation Specialist
http://www.drugstore.com/help
drugstore.comâ„¢ the uncommon drugstoreâ„¢
Beauty.comâ„¢ the world of beauty onlineâ„¢
They just sent me a postcard reminding me that I had $5 in "drugstore dollars" (their rewards program) which expire at the end of this month. I tried to place an order for a brush set and a face toner and they canceled the order. Well people, I don't know what else to say other than to encourage you to shop elsewhere.
Sephora continues to get an A+ when it comes to customer service.