My only negative experience so far: Several weeks ago, I ordered The Kraken as part of a medium-sized order, and I got Ivy's Kiss instead. I emailed CS and Carolyn responded that day telling me that she would ship The Kraken out the next day for me. A week later I had to email her to remind her. She told me it would ship, but she was having a computer problem and couldn't see the tracking info. At the time, I felt that that was a lie to cover her rear, but I did get the polish a few days after that email, so I don't know.
The stories you all are sharing makes me think there's a lot of rear-covering going on, and maybe they're growing too fast for their staff to keep up. But I'm still ordering from them as long as they put out polish I like -- which might not be too much longer if they don't move on from pink!