I have always received excellent customer service from RH, even when a friend received horrid service. My products were in great condition and my bags shipped promptly.
However.......
I moved from Oklahoma to Florida on Aug 10. I used my usual ship dates to decide whether or not to change addresses prior to the actual move. Using this method, I decided my typical ship date for RH was on the 10th of the month so I gave them the new address. I did a change of address at my old house just in case, but wanted all my subs closer to their normal time. I received shipping info on 8/4, which would send my RH to Florida several days before I got there. I was deathly afraid of "Return to Sender", so I immediately sent an email begging them to pull the shipment. Carolyn responded quickly, saying she caught it just in time and would send it out on August 8. On August 11, I sent an email verifying the shipment had been sent, since there was no tracking update. Once again, Carolyn responded immediately, saying she would follow up and get back with me. I waited until 8/16 (remember, this was supposed to ship 8 days prior) to send another follow up, since there was still no tracking update. I didn't hear back from Carolyn until yesterday, 8/19. She told me they shipped it, but it was returned because of a missing label. Never mind the fact that tracking didn't show any activity, whatsoever! I finally got tracking updated, and it looks like they just dropped it off/had it picked up today! I'm not looking for free product or discounts or anything other than an "Oops! We dropped the ball! Our bad!" Carolyn, however, has not offered anything remotely like an apology. This is how it started with my friend, so I'm afraid cancellation is in order. This makes me super sad because I really liked RH and the quality of CS I've become accustomed to has always been supreme.
/emoticons/
[email protected] 2x" width="20" height="20" />
ETA: spelling error!