Quarterly Co Nina Garcia *SPOILERS*

[The Mind Of Bre]

Just a heads up ladies, I placed an order with Rue Gembon today and tried to use our coupon code and was told it was not a valid code.  I tried a lot of variations before I gave up.  Not sure if you guys have had that issue or not so I just wanted to give a heads up.

I emailed customer service about the issue and asking if the code could be applied manually on their end and this is what they responded with:

"Dear Breanne,

 
Thank you for your email and sorry for the inconvenience caused. There was a glitch in our system due to a clash with the cyber monday promotion. I will apply the 20% to your order and I just wanted to let you know it will only be applied to the three normal priced item, the code cannot be applied to sale items. 
 
Please do not hesitate to contact me for further assistance."
 
So if any of you plan to use the code given to us in the box and for some reason it doesn't work, like it didn't with me, make sure to send customer service an email.  I got a really quick response and they were more than eager to help me out and apply the discount.

 

[CuriouslyAmanda]

Has everyone received their box?  I am not supposed to get mine until the 8th, which seems crazy since so many have already received theirs.  

I can't say for certain but they seem to be trickling in. I know my box tracking initially said it was being delivered on December 1 but I received it the day before TG.

 

[sunsandsurflife]

Has anyone been having trouble getting a refund for this box?  I emailed last week and have heard nothing from them so far... 

 

[boxesandboxes]

I still haven't decided yet whether or not to keep it (partially due to sheer laziness of returning - partially to see what can be traded). Wonder if there is a time limitation. 

 

[mepe]

Received my box yesterday and it is missing the Sweater Comb and the NUDE Progenious.  Sent an email to CS but still waiting to hear back. 

I think I might be relatively happy with the box if I actually received all the items but now it's become a hassle.  Btw, I received the black bag, the autumn gold earrings, oxblood polish and mint (337) mug.

 

[CuriouslyAmanda]

Received my box yesterday and it is missing the Sweater Comb and the NUDE Progenious.  Sent an email to CS but still waiting to hear back. 

I think I might be relatively happy with the box if I actually received all the items but now it's become a hassle.  Btw, I received the black bag, the autumn gold earrings, oxblood polish and mint (337) mug.

Wow, missing items is not good! And those were two of the best too. I hope they sort it quickly!

 

[boxesandboxes]

Received my box yesterday and it is missing the Sweater Comb and the NUDE Progenious.  Sent an email to CS but still waiting to hear back. 

I think I might be relatively happy with the box if I actually received all the items but now it's become a hassle.  Btw, I received the black bag, the autumn gold earrings, oxblood polish and mint (337) mug.

sounds like mine (if that's the name of the earrings with pearl and long posts)

 

[mckondik]

well the fed ex tracker had mine being delivered Monday. So far it has not shown up.  I think that was meant to be the day it was delivered to my local post office. Why I don't have it yet is worrisome. If I don't get it today, I'm going to have to contact somebody.

 

[betsye]

Received my box yesterday and it is missing the Sweater Comb and the NUDE Progenious.  Sent an email to CS but still waiting to hear back. 

I think I might be relatively happy with the box if I actually received all the items but now it's become a hassle.  Btw, I received the black bag, the autumn gold earrings, oxblood polish and mint (337) mug.

Mine was missing the mug. I had originally planned on returning it so I emailed them about that and asked if the missing mug would be a problem. I then changed my mind and emailed them again (I'm kind of a pain) and said that I was going to keep the box but was wondering what could be done about the missing mug. I heard back about the return but nothing about the mug. Hopefully that'll get sorted out soon. They're usually super on the ball with customer service but maybe with the holiday and so many Nina Garcia returns they're swamped?

 

[hitchcockblonde]

Has anyone been having trouble getting a refund for this box? I emailed last week and have heard nothing from them so far...

Same here. And they don't seem to have a customer service number.

 

[BratzFan]

I received my refund within two business days even though they sent me a bogus FedEx tracking number.

 

[lauradiniwilk]

I got my box today, which is exciting because my tracking said the 8th. I am surprised by how happy I am with the box despite getting the navy/cranberry bag (I'm hoping to trade or sell it). I got the ear jacket in rose gold with pearls on the spokes and I love it. My nail polish is oxblood, which has been my signature nail color since high school and I can never have too many in that shade. My Pantone mug is gray which is boring but not ugly, and manly enough that I can gift to my brother if I feel like it. And everyone is right; the hat is really comfy cozy. I am super happy!

 

[lauradiniwilk]

The RGB polish is gorgeous but holy hell is it streaky.  I couldn't get it completely opaque even with three coats, and I don't have time for 4. 

Update:

Just a heads up ladies, I placed an order with Rue Gembon today and tried to use our coupon code and was told it was not a valid code.  I tried a lot of variations before I gave up.  Not sure if you guys have had that issue or not so I just wanted to give a heads up.

They fixed this problem; mine worked without a hitch this morning.  I got 4 pairs of earrings for $136 because 2 were on sale.  $34 each seems pretty reasonable to me for the quality.  I got the black pearl ones with the gunmetal horn that I was drooling over, but they didn't have the regular pearl ones with the gold horn, so I am super sad.  Hopefully they will bring them back!

 

[mepe]

I still haven't heard back from Quarterly regarding the two missing items from my box.  I emailed Monday and again on Wednesday and nothing...so much for their 2 day response time.  Does anyone have suggestions for getting them to respond?  If I was missing the hat I wouldn't even be pursuing it but the sweater comb and Nude progenious are the two products that are most practical. 

 

[MyMonthlyObsessions]

I still haven't heard back from Quarterly regarding the two missing items from my box. I emailed Monday and again on Wednesday and nothing...so much for their 2 day response time. Does anyone have suggestions for getting them to respond? If I was missing the hat I wouldn't even be pursuing it but the sweater comb and Nude progenious are the two products that are most practical.

Have you tried writing on their facebook?? That's usually the way I get companies to respond to me.

 

[CuriouslyAmanda]

Have you tried writing on their facebook?? That's usually the way I get companies to respond to me.

I recommend trying all the social media avenues. It's sad to say but I find I use my Twitter account primarily to communicate with companies. (Either thanking them or trying to get a response.) Since it's so public they seem to be more responsive. 

 

[betsye]

I still haven't heard back from Quarterly regarding the two missing items from my box.  I emailed Monday and again on Wednesday and nothing...so much for their 2 day response time.  Does anyone have suggestions for getting them to respond?  If I was missing the hat I wouldn't even be pursuing it but the sweater comb and Nude progenious are the two products that are most practical. 

I haven't heard back about my missing mug, either. I emailed them about it a week ago and then again on Tuesday. I just tweeted at them, hopefully that'll work.

 

[mepe]

I haven't heard back about my missing mug, either. I emailed them about it a week ago and then again on Tuesday. I just tweeted at them, hopefully that'll work.

I just heard back from Quarterly about my missing items. They said "We will send replacements." I wonder how long that will take?

 

[betsye]

I just heard back from Quarterly about my missing items. They said "We will send replacements." I wonder how long that will take?

I heard the same. I hope it doesn't take too long, but I don't really have much faith in getting the stuff any time soon. 

 

[Saffyra]

Make sure you check that you got your refund.  I did not get mine and had to email again to inquire about it.

Apparently they never processed it...