I received the email also:
Returns/Refunds Policy
Effective 1.20.15: Due to the custom and exclusive nature of our Quarterly boxes, we are not able to accept returns. If you are unhappy with your box and are a subscriber, you may cancel your subscription at anytime. If you received a defective product or are missing a product in your box, please contact us at
[email protected] and we'll gladly do everything we can do to resolve the situation.
I think you can find this under the "Help" section of the quarterly site