Quarterly Co Nina Garcia *SPOILERS*

[Saffyra]

Day 2 and I received another message from quarterly that payment failed! No response from my numerous emails and can't find a telephone number. I am tempted to open another account but don't want to be charged twice. Does anyone know of any phone numbers?

I know JUST how you are feeling right now!!

I emailed [email protected] but I emailed several times.  If they ever reply, make sure every email you send after that is a reply to that original one.  They do have a Twitter account that they are fairly active on so I would use that if you haven't already.

My header was "Payment Rejection Issues"

I'm sure it will all get figured out but OMG the stress!!  I was seriously frantic in my emails.

If Nina Garcia hasn't sold out you could make a new account but if it has then you've got to go through CS.

It took them FIVE days to get back to me via email but it did get figured out and I did get my box.

Oh, and they have no phone numbers.  I asked.  They don't have anyone to answer them.

 

[feisty1]

Do you think I should just make a new account? I'm afraid I'll get double charged or that payment won't go through! I twittered them, sent a message on Facebook and have emailed them 5 times. Nothing! So frustrated and angry. I'll try to twitter again.

 

[tulosai]

Yeah, no phones.

My best advice, frustrating as it is, is to wait for them to reply to your email.  They have good CS and will help you figure it out... though I know the wait is terrible. Contacting through social media is a good idea too though I don't have a sense of if it will help speed things up or not.  Most of their CS seems to go through email.

 

[feisty1]

Oh my goodness! Whitney just got back to me and I am so relieved! She said they are experiencing technical issues with processing and they are trying to fix it. She said I am getting my box! Omg I feel so much better! Unfortunately I will have to wait longer but at least I'll get the box. So if anyone else got that message, it is a technical problem that they are trying to fix and you will get your box! /emoticons/[email protected] 2x" width="20" height="20" />

 

[Saffyra]

Oh my goodness! Whitney just got back to me and I am so relieved! She said they are experiencing technical issues with processing and they are trying to fix it. She said I am getting my box! Omg I feel so much better! Unfortunately I will have to wait longer but at least I'll get the box. So if anyone else got that message, it is a technical problem that they are trying to fix and you will get your box! /emoticons/[email protected] 2x" width="20" height="20" />

Hooray!! 

 

[Kyleyz]

What method of shipping do they use? Fedex UPS USPS?

 

[boxesandboxes]

What method of shipping do they use? Fedex UPS USPS?

USPS. It usually takes at least a week to go from Cali to East Coast. And the tracking is really annoying (meaning it won't show activity - then just shows up). 

 

[phanne]

Anybody get a shipping notice yet? I just realized that last time it was in my spam box and I just did a rage delete of my entire spam box on Saturday because it was getting out of control and have no idea if I deleted it /emoticons/[email protected] 2x" width="20" height="20" />

 

[Andi B]

Uggh...I guess I will be living vicariously through the rest of you this time around.  I hadn't been charged yet, so I went in to check my account and discovered that somehow I ended up with just a one-time box last time instead of a subscription.  All this time I thought I was subbed, and now it's too late!  Oh well, I didn't need to spend the money anyway. /emoticons/[email protected] 2x" width="20" height="20" />

 

[Saffyra]

Anybody get a shipping notice yet? I just realized that last time it was in my spam box and I just did a rage delete of my entire spam box on Saturday because it was getting out of control and have no idea if I deleted it /emoticons/[email protected] 2x" width="20" height="20" />

Shipping notices should go out on Wednesday according to CS.  So you should be fine!

 

[s112095]

Shipping notices should go out on Wednesday according to CS.  So you should be fine!

Does that irritate anyone but me? The whole it'll ship in June. No, you'll charge in June and ship a week later. It's also a holiday week so mail will be even better. 

(Rough day so I'm venting) 

 

[tulosai]

I actually think they ship well before sending the shipping notices.  From what I understand many if not most people get their boxes pretty much the same day they get the tracking info.

I agree it's hugely annoying though.

 

[Saffyra]

Does that irritate anyone but me? The whole it'll ship in June. No, you'll charge in June and ship a week later. It's also a holiday week so mail will be even better. 

(Rough day so I'm venting) 

If it makes you feel better, they did this last time, too, but it still had shipped on Friday /emoticons/[email protected] 2x" width="20" height="20" />

 

[s112095]

I know, just wish there was more from them sometimes, but I just can't quit quarterly for whatever reason. Usually by the time I get shipping my box is a day or so away though so hopefully not too much longer. At least it's not smart post or newgistics. 

 

[Mrs30009]

I am going to be out of town when this box comes.  I am so anxious to see what is in the box.

 

[MyMonthlyObsessions]

This will be my first quarterly box! I cannot wait. They charged me a few days ago.

 

[feisty1]

Received another email from quarterly and they said this "glitch" should be fixed in 24 hrs. They did say they would expedite my shipping though so that's good. I'm just worried this glitch is going to affect my Rachel and my other sub.

 

[phanne]

It's Wednesday! Where's my tracking? Kidding, but I am so, so, so freaking excited for this box. I'm starting to get disenchanted with boxes lately. I have all my faith that this one will bring me back to my usual hoarding ways. Huzzah!

 

[Saffyra]

It's Wednesday! Where's my tracking? Kidding, but I am so, so, so freaking excited for this box. I'm starting to get disenchanted with boxes lately. I have all my faith that this one will bring me back to my usual hoarding ways. Huzzah!

I know, right!!  I wanted that thing at 12:01AM /emoticons/[email protected] 2x" width="20" height="20" />

 

[ikecarus]

C'mon Quarterly... give me my shipping email with tracking already!!!