PopSugar Special Edition Resort Box

[kristab94]

Quote: Originally Posted by cindybear0320 /img/forum/go_quote.gif


Krista - mine is coming next Wednesday... I got the box for my honeymoon... But with the delay I didn't ended up getting it before I leave.i'm in bora bora now

If you want I can mail you mine and you can give it to your friend?? And just mail me yours when you get it??

I feel bad that your good intentions are going to waste

Cindy
That's so very kind of you!!!  I've already gone out any gotten replacement gifts, which is another reason I just want my money back, because I really don't have anything to do with the box now.  I don't need any items myself.  But really, I appreciate that very much, thank you!

 

[MKSB]

Does PS not take returns on these boxes if they are shipped back in the original packaging? Even if I'm out the shipping cost I'd much rather have my $95 than not.

 

[afwife8405]

Yes I do have $100 and if you don't I would suggest you not buy these LE boxes and stick with the $40 monthly ones. Further more...do you know how many people wanted a box and couldn't buy one cause you and other haters bought them all? Im sure they would gladly trade places with you for an opportunity to receive an LE box. It's a limited Edition box. I understand completely why they are not giving refunds for it. They do however give money back for a monthly sub. You ever think of going to the BBB to complain about FedEx smart post??? They are the ones who have your box! Just sayin...

Bwahaha! PayPal me the $108.50 I paid and the box is yours! /emoticons/[email protected] 2x" width="20" height="20" />

 

[MKSB]

Quote: Originally Posted by MsBLittleton /img/forum/go_quote.gif

This is coming from a noncomplainer who doesn't expect 5star treatment from Mcdonalds!
Except a Big Mac doesn't cost me $109. And it arrives in a timely fashion.

 

[Mrs Meems]

Quote: Originally Posted by avamad /img/forum/go_quote.gif

Yes I do have $100 and if you don't I would suggest you not buy these LE boxes and stick with the $40 monthly ones.
Further more...do you know how many people wanted a box and couldn't buy one cause you and other haters bought them all? Im sure they would gladly trade places with you for an opportunity to receive an LE box. It's a limited Edition box. I understand completely why they are not giving refunds for it. They do however give money back for a monthly sub.
You ever think of going to the BBB to complain about FedEx smart post??? They are the ones who have your
box! Just sayin...

Actually, per Fedex, they do not have the boxes...Popsugar has printed the shipping labels (which then generate a tracking number) but have yet to schedule a pick up of said boxes.

 

[boxesandboxes]

Quote: Originally Posted by MKSB /img/forum/go_quote.gif
  Does PS not take returns on these boxes if they are shipped back in the original packaging? Even if I'm out the shipping cost I'd much rather have my $95 than not.
They usually take it back unopened within one week of receiving it (it's not a normal protocol but they do have exceptional customer service and will work with you).   Or just refuse service and have it go back. 

 

[boxesandboxes]

Quote: Originally Posted by mishmish /img/forum/go_quote.gif
  They usually take it back unopened within one week of receiving it (it's not a normal protocol but they do have exceptional customer service and will work with you).   Or just refuse service and have it go back. 
That said, you might end up with a "credit" though

 

[jsett]

I'm not entirely sure but I don't know if I trust Popsugar with the refund so I'm trying to decide if I'll be better off selling it whole unopened or piecing it out.

 

[afwife8405]

I'm not sure what everyone wants them to do, besides refunding them the $. They did notify the ppl that their shipment is not as scheduled (both times) when really they didn't have to. This appears to be out of their I wouldn't file a complait but to each it's own! Ppl buy things everyday for an occasion but this was a resort themed box not a box to take to the resort, if that makes sense! If you feel you wasted ur $ and no longer want it, SELL IT, it would sell almost immediately for more than you paid. This is coming from a noncomplainer who doesn't expect 5star treatment from Mcdonalds!

Refund my money that's what I expect them to do. We are now left with no ship date at all from a dishonest company that acted like our boxes gad shipped on the 7th for 3 days. I have been a PS customer for over a year and I was a pretty happy customer until now.

 

[kristab94]

Quote: Originally Posted by AshJs3 /img/forum/go_quote.gif


I totally agree. They have been upfront about what happened. The BBB complaints and charge backs are way over the top.
If they just refunded me when I nicely asked over a week ago I would have had no reason to do anything more.  Now they still have my money and still have no shipped my box.  No idea when/if they will ever at this point.  I really don't trust them to give me my money back.  

 

[nicepenguins]

They really need to issue refunds for these boxes if people request it. They confirmed a ship date with the order (3/31) and then didn't fulfill that date. Obviously many people won't mind and want the box anyway but if someone bought it for an occasion that will have passed before getting the box, and there is an extreme delay like this, there should be some compensation. Just common sense.

 

[kristab94]

Quote: Originally Posted by nicepenguins /img/forum/go_quote.gif

They really need to issue refunds for these boxes if people request it. They confirmed a ship date with the order (3/31) and then didn't fulfill that date. Obviously many people won't mind and want the box anyway but if someone bought it for an occasion that will have passed before getting the box, and there is an extreme delay like this, there should be some compensation. Just common sense.
Exactly my thoughts!  Thanks very much.

 

[afwife8405]

I totally agree. They have been upfront about what happened. The BBB complaints and charge backs are way over the top.

I don't have my money, my box or a ship date. They absolutely have not been upfront.

 

[MKSB]

I think the thing that galls me the most is the fact that they can't give us a new ship date. Not that I'd trust it anyway given the circumstances, but I can't even believe they lied about when the boxes were shipped on Monday. If they didn't have the items they should not have sent that shipping email out, and should instead have said there'd been another delay and given us a definite timeframe. This is beyond silly.

 

[Lunalena]

Quote: Originally Posted by northwest22 /img/forum/go_quote.gif

I just got this email from Popsugar. Looks like my box hasn't even shipped yet, so I guess I get to wait a bit longer. Hopefully my reg April box will at least ship soon. I'm not too mad at PS, it sounds like it was beyond their control.


"Hi there,

First, we want to thank you for your patience as you eagerly await your Special Edition Resort box. We're so excited to share this box with you, but we want to sincerely apologize for the delay in your shipment and any inconvenience this has caused.

We understand that this has been a frustrating experience and want to give you an update on the shipment of your box. The shipment date for the boxes was initially rescheduled from March 31 to April 7 due to a delivery delay of one product from a brand to our warehouse. While we have received a portion of the shipment from the brand and shipped out as many completed Special Edition Resort boxes as possible, we are still awaiting another delivery of this item so that we can send out all remaining boxes. On April 7, we sent you your tracking number in preparation for your shipment, and we want to let you know that as soon as the product arrives at our warehouse, your box will be shipped immediately.We will continue to keep you updated on the progress of your shipment as soon as we have any more information.

Best,
POPSUGAR
I just got this same exact email as well after reaching out to them. Can't believe they didn't bother to notify me of this additional delay until i asked. How unprofessional, i am really upset. It's just not fair to have to wait such a long time when so many others have had their box for  days. And then making it as shipped when it really hasn't shipped is misleading. 

 

[MKSB]

They sent me a return label! Now I can buy something I'm actually excited about! /emoticons/[email protected] 2x" width="20" height="20" />

 

[jsett]

Quote: Originally Posted by MKSB /img/forum/go_quote.gif
  They sent me a return label! Now I can buy something I'm actually excited about! /emoticons/[email protected] 2x" width="20" height="20" />

Awesome! I sent an email to CS (first time ever despite being a subscriber for over a year and even receiving one of the broken jewelry rolls in February!) so, hopefully, I'll get one too. My birthday is coming up and I can think of a bunch of other, less stressful, and more wanted items I could purchase with that money.

For anyone else not understanding the concept, if someone borrows money and promises to pay you back on a certain date but doesn't, does that not frustrate you? Okay, maybe they have a good reason, so they tell you another date ... but fail again, are you frustrated now? What if they sent you a picture of a check but, three days later, they actually haven't mailed it, are you NOW frustrated? It's annoying. Maybe you are far more sympathetic for a faceless company making bank off of these boxes (and collecting interest on monies we've paid without fulfilling their end of the deal) but I'm not. 

 

[hazeleyes]

I also got the email just now and at this point I'm not excited anymore. It's all worn off and I don't even want the box anymore. I've asked them for a refund. Lets see what happens!

 

[afwife8405]

Quote: Originally Posted by MKSB /img/forum/go_quote.gif
  I think the thing that galls me the most is the fact that they can't give us a new ship date. Not that I'd trust it anyway given the circumstances, but I can't even believe they lied about when the boxes were shipped on Monday. If they didn't have the items they should not have sent that shipping email out, and should instead have said there'd been another delay and given us a definite timeframe. This is beyond silly.


They knew before the ship date of March 31st that the boxes would not all be shipping out and waited til the last minute to say anything. At this point, I believe that they knew they could not make the April 7th deadline for all of the remaining people. They delayed 1 week, if you factor in the time to ship from the source of the product to PopSugar and then to finish packing up boxes, it cannot be a surprise the supply was 100s? 1000s? of units short. Even if you want to present me with a scenario that they are being jerked around by another company that doesn't excuse for the fact for 3 days my account showed (and still does):

Box Shipped On Tracking Order # Special Edition Resort 04/07/2014 61299999015221679701 654282
It is a lie that they finally admitted to today. Nor does it excuse the fact that they have done absolutely nothing to make this right with their customers. Yeah, crap happens to even the best companies with the best of intentions, but that is not what this is at all. They had/have options, they aren't just a helpless victim to another company. They could have sent the late item out separately, they could have provided a shipping upgrade, the could have provided a partial refund to forgo the missing item or they could have provided a discount on a future box. They refused refunds when they could not hold up their end of the deal. They cannot even provide a new ship date because they clearly have no idea when the boxes will actually ship.

They are not doing their best, they are doing the very least.

 

[afwife8405]

Quote: Originally Posted by AshJs3 /img/forum/go_quote.gif


They told you there was a delay with one of the products. They expected to have the replacements but apparently there is a problem with some of those as well. It's not like they aren't responsive and have just disappeared without sending anyone anything. I'm sure they would LOVE to make these things magically appear so they can get the boxes out, but they can't. It's not because PopSugar hates you and is just trying to steal your money. I'm not happy about not having mine yet, but things happen. I'm an adult and I know that. Throwing a fit isn't going to help.
Excuse me?!

This adult expects a company to make it right when they have our hard earned money and something goes wrong multiple times on their end. A small gesture would have gone a LONG way.

I don't think PS hates me or set out to steal my money. That is just a silly thing to say.