PopSugar Special Edition Resort Box

[AshJs3]

There has been some movement but the last update was on the 8th and shows that my box departed Sacramento, CA... have no idea where my box is now since there is no other update. I ordered the chain for my clutch from RBofMcD...and what's funny is... I bet I get the chain before I get my actual box/clutch!

Usually when mine leaves Sacramento (which it did the 8th) it doesn't update for a day or 2. The next time it does, it's much closer.

 

[feisty1]

Usually when mine leaves Sacramento (which it did the 8th) it doesn't update for a day or 2. The next time it does, it's much closer.

That is exactly what mine did. It went off the grid and just popped back up in Ohio. I am in Michigan

 

[skyflower]

Quote: Originally Posted by AshJs3 /img/forum/go_quote.gif

I'm betting it was the clutches since the company said they had extras that were scratched. It sucks that this has happened, but if they did go ahead and send those people would have raised hell as well. On one hand, good on PopSugar for getting ahead of the problem, but Boo for the delay.
if they had sent those, people would have complained, sent pictures to popsugar, received new product back and potentially something in addition for their troubles.  But now we just have a delay and nothing for our troubles.

 

[northwest22]

I just got this email from Popsugar. Looks like my box hasn't even shipped yet, so I guess I get to wait a bit longer. Hopefully my reg April box will at least ship soon. I'm not too mad at PS, it sounds like it was beyond their control. "Hi there, First, we want to thank you for your patience as you eagerly await your Special Edition Resort box. We're so excited to share this box with you, but we want to sincerely apologize for the delay in your shipment and any inconvenience this has caused. We understand that this has been a frustrating experience and want to give you an update on the shipment of your box. The shipment date for the boxes was initially rescheduled from March 31 to April 7 due to a delivery delay of one product from a brand to our warehouse. While we have received a portion of the shipment from the brand and shipped out as many completed Special Edition Resort boxes as possible, we are still awaiting another delivery of this item so that we can send out all remaining boxes. On April 7, we sent you your tracking number in preparation for your shipment, and we want to let you know that as soon as the product arrives at our warehouse, your box will be shipped immediately.We will continue to keep you updated on the progress of your shipment as soon as we have any more information. Best, POPSUGAR

 

[Sadejane]

I just got this email from Popsugar. Looks like my box hasn't even shipped yet, so I guess I get to wait a bit longer. Hopefully my reg April box will at least ship soon. I'm not too mad at PS, it sounds like it was beyond their control. "Hi there, First, we want to thank you for your patience as you eagerly await your Special Edition Resort box. We're so excited to share this box with you, but we want to sincerely apologize for the delay in your shipment and any inconvenience this has caused. We understand that this has been a frustrating experience and want to give you an update on the shipment of your box. The shipment date for the boxes was initially rescheduled from March 31 to April 7 due to a delivery delay of one product from a brand to our warehouse. While we have received a portion of the shipment from the brand and shipped out as many completed Special Edition Resort boxes as possible, we are still awaiting another delivery of this item so that we can send out all remaining boxes. On April 7, we sent you your tracking number in preparation for your shipment, and we want to let you know that as soon as the product arrives at our warehouse, your box will be shipped immediately.We will continue to keep you updated on the progress of your shipment as soon as we have any more information. Best, POPSUGAR

Totally unacceptable! Once they get the product, they should send this overnight delivery. I figured the tracking number was just generated to placate people who were told it would ship on the 7th. Mine does appear to be departing Sacramento, but they are shipping it via smart post when I feel like they should have paid for upgraded shipping. I just think they need to do something to make up to everyone who will be getting their boxes so late. They don't even seem to care that much about keeping customers happy. As others have said, I'm so upset that I don't even want to get the box now. I'm canceling my monthly Popsugar subscription and this will be the last LE box I ever buy. I'm sorry for all of you who also had a delayed box. They haven't responded to the email I sent this morning. If they do respond, I'll post it here.

 

[MKSB]

Quote: Originally Posted by Sadejane /img/forum/go_quote.gif


Totally unacceptable! Once they get the product, they should send this overnight delivery. I figured the tracking number was just generated to placate people who were told it would ship on the 7th. Mine does appear to be departing Sacramento, but they are shipping it via smart post when I feel like they should have paid for upgraded shipping. I just think they need to do something to make up to everyone who will be getting their boxes so late. They don't even seem to care that much about keeping customers happy. As others have said, I'm so upset that I don't even want to get the box now. I'm canceling my monthly Popsugar subscription and this will be the last LE box I ever buy. I'm sorry for all of you who also had a delayed box. They haven't responded to the email I sent this morning. If they do respond, I'll post it here.

No, they obviously don't care, as they have demonstrated by offering us absolutely nothing in return for our troubles. What a terrible company.

 

[afwife8405]

Quote: Originally Posted by AshJs3 /img/forum/go_quote.gif

I'm betting it was the clutches since the company said they had extras that were scratched. It sucks that this has happened, but if they did go ahead and send those people would have raised hell as well. On one hand, good on PopSugar for getting ahead of the problem, but Boo for the delay.
They also had the option of sending us the box without the clutch, explaining the situation and sending out the clutch separately.

It would not be ladylike to write the words that are actually going through my mind right now. I paid Feb. 14th, before any spoilers, and because I live 40 mins. from Gilroy, CA I got screwed TWICE!

I really wish I could tell them where to shove their box and get my money back. They only party paying for this is the customer. The company that supplied whichever item is late gets to remain hidden and popsugar won't fork out the money to upgrade shipping and/or ship the late item whenever it arrives or do ANYTHING to make it up to their customers.

Thank you PS for making it SO easy to quit you!

 

[Mrs Meems]

I finally sent a very pointed email to CS from my work email address (a law firm) in the hopes of getting more than the standard canned response that I have seen posted here and on Facebook.  Here is the response I got and my answer to it (I notice that they didn't bother to tell me that there is yet another delay which I found out from reading here and on FB):

From Popsugar:

Hi (name redacted),

Thanks for reaching out and we apologize that you have not been pleased with your experience thus far. We have attempted to mitigate the inconvenience of the delay to the best of our ability. We do hope that you've enjoyed your subscription and the Resort box and we do hope that we will see you again in the future.

Best,

POPSUGAR Support

My response:

How can I enjoy a resort box that had not even shipped from your facility yet? Do you even read the emails or do you merely send the same pat response to everyone?   The box was paid for February 17th and was supposed to ship on March 31st. I was informed that it would instead ship April 7th which I was fine with. Now it is languishing somewhere in your warehouse with a FedEx sticker printed but having not been picked up yet (per FedEx, I called them as have other customers per your Facebook page) and I have yet to receive any information regarding the obvious delay from your company.   If Popsugar has a true desire to mitigate the inconvenience of the delay, then reach out to your customers with the truth, explain why there has been a delay, and be honest about the fact that while shipping labels have been printed, they have yet to be affixed to boxes and sent out for delivery.   It is NOT the delay that is the issue, it is your evasiveness in regards to the problem that is the issue.    Regards, (name redacted)

 

[sunsets]

Quote: Originally Posted by MKSB /img/forum/go_quote.gif
 
No, they obviously don't care, as they have demonstrated by offering us absolutely nothing in return for our troubles. What a terrible company.
I sent them an email about compensation for the delay on 4/3 was told, "We are unable to offer any additional compensation."  I feel like they don't care about customer retention one bit. 

 

[Jekaco9]

Mine JUST updated. It's in TX, ONE hour from me and showing I will now get it on Wednesday. Seriously???

 

[kristab94]

Yup, just filed a grievance with my credit card company.  AMEX can have fun dealing with them for a refund.  I don't want this box nor any future orders from popsugar, annoying because I already have a year subscription.  

 

[kristab94]

For anyone else that has yet to recieve their items, or even have them shipped like myself, I'm filing a BBB complaint.  https://www.bbb.org/consumer-complaints/file-a-complaint/find-business/name/popsugar/  You'd want Delivery Issues > 3-303 Non-delivery

 

[kristab94]

Done.  Takes about 3 minutes total. 

Filed on : April 10 2014

Filed by : 
Krista (redacted)

Filed against : 
PopSugar
111 Sutter Street, Suite 850 
San Francisco CA 94104

Complaint Description:
non delivery of order Ordered item on Fed 14th with scheduled ship date of March 31. Item has yet to be shipped, no updated ship date as been provided. I have written on many occasions asking for a refund and have been refused. 

Your Desired Resolution:
A full refund of entire order as it has not been delivered as promised - $108.75

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.

 

[afwife8405]

Quote: Originally Posted by kristab94 /img/forum/go_quote.gif
  Yup, just filed a grievance with my credit card company.  AMEX can have fun dealing with them for a refund.  I don't want this box nor any future orders from popsugar, annoying because I already have a year subscription.  


I emailed PS to demand a refund and cancellation of my order. I also began the process to dispute the charge with my bank.

Quote: Originally Posted by kristab94 /img/forum/go_quote.gif
  For anyone else that has yet to recieve their items, or even have them shipped like myself, I'm filing a BBB complaint.  https://www.bbb.org/consumer-complaints/file-a-complaint/find-business/name/popsugar/  You'd want Delivery Issues > 3-303 Non-delivery
I'll start this now.

 

[jsett]

I wasn't mad at all about the delay itself but taking the surprise factor out of receiving this box has left me not at all excited about it as the days drag on. I honestly don't even want it anymore. Fyi, since it's sent FedEx Smartpost, you can't just "Return to Sender" it. I wanted to do that but what happens is USPS treats it as a one-way shipment and once it got back to Popsugar, they would have to pay postage to get it from USPS so you wouldn't likely get your refund. 

 

[stephstrong]

I'm honestly not excited about this box anymore either. The first delay was no biggie to me (although I understand why it was with people who had plans to use the items on a vaca) but after being given another promised ship date that has now passed I'm getting pretty irritated. I feel like there is no point in emailing them either. I understand it wasn't PS's "fault" (at least that's what they say) but they are the ones that need to suck it up and deal with it, maybe they had no control over the situation but when customers are affected they have to choice to try and make things better because we didn't purchase from whatever company it was that had the issue we purchased from PS.

 

[MKSB]

I also filed a complaint with BBB. They need to issue refunds.

 

[kristab94]

Quote: Originally Posted by MKSB /img/forum/go_quote.gif
  kristab94, just ignore it. It's a troll.
Yeah, should have looked at the post count.  Just frustrated overall I guess. 

 

[cindybear0320]

Yeah, should have looked at the post count.  Just frustrated overall I guess. 

Krista - mine is coming next Wednesday... I got the box for my honeymoon... But with the delay I didn't ended up getting it before I leave.i'm in bora bora now /emoticons/[email protected] 2x" width="20" height="20" /> If you want I can mail you mine and you can give it to your friend?? And just mail me yours when you get it?? I feel bad that your good intentions are going to waste /emoticons/[email protected] 2x" width="20" height="20" /> Cindy

 

[jsett]

I will never understand why anyone thinks they have a right to judge how someone else feels about how they spent their own money. Especially when so many people feeling the same way indicates it's not unreasonable. If you are happy with your Popsugar box for whatever reason, it doesn't negate someone's dissatisfaction. Someone else's dissatisfaction shouldn't negate how you feel about your box or perceived as an attempt to.