Little Lace Box
- Thread starter Teach22
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So they took away the option to sign up for a monthly subscription, you now have the choice of doing a 3, 6 or 12 month subscription only, which is probably gonna be prepaid. For those who want to do month to month I suppose will have to make a one time purchase, but that's not really cost efficient nor will it guarantee a box as we can all see no one new has been able to sign up for two months.
I guess this kind of keeps those people away who subscribe and cancel with different emails just to receive a discount on each box.
I guess this kind of keeps those people away who subscribe and cancel with different emails just to receive a discount on each box.
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They might still be working on setting up the prices given that we're seeing the numbers change throughout the day. (fingers crossed)
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My points are loaded ladies, so check your accounts. 
/emoticons/[email protected] 2x" width="20" height="20" />
/emoticons/[email protected] 2x" width="20" height="20" />
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I emailed them yesterday because I hadn't received my canvas code. I received a reply within an hour or so with instructions and my code. I hadn't signed up on the new site yet, seems to be the reason why I didn't get the code.
I m confused so if we are already signed up for month to month is the april box 59.99 or the reg. price? Thats a pretty big jump for a monthly box. /emoticons/[email protected] 2x" width="20" height="20" />
/emoticons/[email protected] 2x" width="20" height="20" />Hooray they just sent an e-mail answering all our questions. Here it is, its a long one /emoticons/[email protected] 2x" width="20" height="20" /> :
Hello everyone,
We wanted to update all of you on the recent changes you are seeing on the Little Lace Box website. As many of you are aware, we moved our website from our old host to an entirely new platform and host. We chose Shopify because of its reputation for being bulletproof and extremely reliable. And although the entire process is not something we want to do again…ever, Shopify has allowed us to give our subscribers some things we couldn’t before, like PayPal Checkout. Many of you have been asking for that and now we are able to offer it. Unfortunately we have also found Shopify to be quite limiting in some areas. Their claim is that it is a tradeoff allowing them to offer a 99% availability service level.
1) The LLB reward points have finally been added to your accounts. You just need to log into your account and you will find your point balance.
With the change to Shopify, we have had to make a number of changes to our loyalty program.
To redeem your points, you now have to claim a coupon (of any denomination shown), copy and paste the coupon code into a special field at checkout and go through the normal checkout process. This seems like a lot of unnecessary mouse clicks, and you can only use one coupon at a time.
I also think that if you pick a coupon denomination that is higher than the amount in your cart, you will lose the difference (I’m not sure about this because we still haven’t gotten a good answer to that question yet, but I wouldn’t take any chances).
Shopify does not support points for reviews. They support reviews, they just don’t allow shop owners to give points for reviews. This is a BIG DEAL. We need reviews because it helps us determine what we should carry in inventory. If a large number of you say, “I would never buy this again,” then we aren’t going to carry it in inventory. Reviews also make people feel better about buying a product, so they are critical to the success of an online store.
The other obvious issue with this, is that reviews are how most of you get your points. We want our subscribers to be happy, so we came up with what we feel is the best approach to fixing this problem. We looked at the average number of points obtained by all of you through reviews each month and that number was 300 points (the equivalent of $6.00). So we decided that effective immediately we would go to a Free Shipping policy on all store items. Prior to this, the minimum sale was $50.00 in order to get free shipping (and if you used an LLB Point discount that dropped the price below $50.00 you still had to pay the shipping). This should save all of you an average of $8.00 in shipping on the average order (the equivalent of 400 points)
If you buy from us once a month, then this change is basically “a wash” in terms of being a benefit. If you buy from us multiple times in a month, then this is a MUCH BETTER DEAL.
We will still give one point for each dollar spent in the store, and we added the ability to get additional points by referring friends who make purchases.
Although we feel we have created an alternative that will benefit all of you as much as the old review points, we know that some people will be unhappy with this solution. Regardless of how you feel about this, it’s important to LLB that you understand we had no choice in this matter. Shopify is not going to change for us, so we had to be resourceful and find another way to be competitive. If you do the math, this is a much better deal for you. The problem for LLB is that it doesn’t get us what we need, which is reviews. So we hope that you will continue to review the products you purchase as well as those items found in your box.
2) Annual subscribers are still not showing up in our system. Like the points program, we are at the mercy of the vendor to get these uploaded into our system, unfortunately in their defense, they are writing code to automatically create an account for the annual subscribers who haven’t already created a new account on our website.
This step is necessary in order to do the upload properly. For those of you who have gone to our site and created a new account, thank you.
If you haven’t already done so, please go to the site and create a new account. Please use the same email address that you used on our old site, so that all of the historical information matches up properly.
One way or the other, this will be finished next week. So if you are an annual subscriber, plan on seeing your information populate your account next week.
3) A Price Change: Effective April 26th, USPS has announced another price increase for its various services. We love using USPS Priority 2-Day Mail to ship your Little Lace Box. The fact that we can ship an LLB on Saturday from Florida and it shows up at the doors of our subscribers, on the West Coast, on Monday, is wonderful.
We have looked at a number of alternative shipping methods in order to cut costs, but we hated all of them, so we decided to stick with Priority 2-Day Mail. It also means we will be instituting a price increase that will be effective when we open sales for subs again in April. HERE’s THE GOOD NEWS: This price increase will only apply to NEW SUBSCRIBERS. If you currently have a subscription with us, then you didn’t have to read any of section 3 (and I apologize for the 90 seconds of misspent time used to read this section), because it doesn’t apply to you. Remember the old American Express tagline, “Membership has its privileges”? Well it’s not a tagline we particularly care for, but in this rare instance it applies. In the event that you cancel your subscription and want to come back, you will be under the new pricing. Prices will increase by $10 on a subscription and $20.00 on a one-time box purchase.
4) Effective in May, we will be changing to a bi-monthly box. We have come to the conclusion that in order to open up our subscription sales (which have been closed for two months) and provide you with a high-end box each time, we need to give our suppliers (and ourselves) more time. We thought we’d be caught up by now, but we are not. For monthly subscribers, this means that after the April box, we will not be charging again until June.
For annual subscribers this means your remaining subscription is now twice as long. However, we realize this is not what you envisioned when you purchased the annual subscription, nor did you think we would be forced to remove the review points, so if any of you would like a refund for the remaining boxes in your annual subscription, we completely understand. You don’t even have to say why. Just send us an email ([email protected]) and we will process a refund and place it back on your credit card. We wouldn’t make the change to bi-monthly, if we didn’t think it would lead to an improvement in the overall customer experience.
5) A word about the Canvas prints. We have received a lot of artwork and images for the March Canvas print offer, unfortunately most of them will not work. Here’s why, the canvas is a 12 x 12 canvas, so it’s a square. Most of you have sent in rectangular images, and that will not work on a square canvas, so please crop them into a square prior to sending them to us. We can enlarge them and crop them, but it’s really not a good idea to have someone else crop your picture. Also, please do not use anything that you download from the internet, even if you own it. Here’s why, internet images are typically 75 dpi (low resolution images) and to print, we need 300 dpi, so please send us photos that are taken with a camera and uploaded onto your PC /Mac and then sent to us.
6) We apologize for throwing so much at you all at once, and I truly apologize for authoring this dull, discursive email, so I’d like to end on a high note. LLB will be featured on an upcoming edition of GMA (Good Morning America), and we will let you know more as we get closer. Also, a large multinational company (a brand with which we are all familiar) has asked us to curate a box for a program they are starting. This box will not be for sale to the public, but instead will be given to customers who make a certain type of purchase (i.e. buy a first-class plane ticket to X and you will get this box as a thank you). We will be branded just as the curator of the box. We were flattered to be asked to do it, and will give you more information when we are able.
Thank you again for being a subscriber and friend and have a great holiday weekend.
Team LLB
/emoticons/[email protected] 2x" width="20" height="20" /> : Hello everyone,
We wanted to update all of you on the recent changes you are seeing on the Little Lace Box website. As many of you are aware, we moved our website from our old host to an entirely new platform and host. We chose Shopify because of its reputation for being bulletproof and extremely reliable. And although the entire process is not something we want to do again…ever, Shopify has allowed us to give our subscribers some things we couldn’t before, like PayPal Checkout. Many of you have been asking for that and now we are able to offer it. Unfortunately we have also found Shopify to be quite limiting in some areas. Their claim is that it is a tradeoff allowing them to offer a 99% availability service level.
1) The LLB reward points have finally been added to your accounts. You just need to log into your account and you will find your point balance.
With the change to Shopify, we have had to make a number of changes to our loyalty program.
To redeem your points, you now have to claim a coupon (of any denomination shown), copy and paste the coupon code into a special field at checkout and go through the normal checkout process. This seems like a lot of unnecessary mouse clicks, and you can only use one coupon at a time.
I also think that if you pick a coupon denomination that is higher than the amount in your cart, you will lose the difference (I’m not sure about this because we still haven’t gotten a good answer to that question yet, but I wouldn’t take any chances).
Shopify does not support points for reviews. They support reviews, they just don’t allow shop owners to give points for reviews. This is a BIG DEAL. We need reviews because it helps us determine what we should carry in inventory. If a large number of you say, “I would never buy this again,” then we aren’t going to carry it in inventory. Reviews also make people feel better about buying a product, so they are critical to the success of an online store.
The other obvious issue with this, is that reviews are how most of you get your points. We want our subscribers to be happy, so we came up with what we feel is the best approach to fixing this problem. We looked at the average number of points obtained by all of you through reviews each month and that number was 300 points (the equivalent of $6.00). So we decided that effective immediately we would go to a Free Shipping policy on all store items. Prior to this, the minimum sale was $50.00 in order to get free shipping (and if you used an LLB Point discount that dropped the price below $50.00 you still had to pay the shipping). This should save all of you an average of $8.00 in shipping on the average order (the equivalent of 400 points)
If you buy from us once a month, then this change is basically “a wash” in terms of being a benefit. If you buy from us multiple times in a month, then this is a MUCH BETTER DEAL.
We will still give one point for each dollar spent in the store, and we added the ability to get additional points by referring friends who make purchases.
Although we feel we have created an alternative that will benefit all of you as much as the old review points, we know that some people will be unhappy with this solution. Regardless of how you feel about this, it’s important to LLB that you understand we had no choice in this matter. Shopify is not going to change for us, so we had to be resourceful and find another way to be competitive. If you do the math, this is a much better deal for you. The problem for LLB is that it doesn’t get us what we need, which is reviews. So we hope that you will continue to review the products you purchase as well as those items found in your box.
2) Annual subscribers are still not showing up in our system. Like the points program, we are at the mercy of the vendor to get these uploaded into our system, unfortunately in their defense, they are writing code to automatically create an account for the annual subscribers who haven’t already created a new account on our website.
This step is necessary in order to do the upload properly. For those of you who have gone to our site and created a new account, thank you.
If you haven’t already done so, please go to the site and create a new account. Please use the same email address that you used on our old site, so that all of the historical information matches up properly.
One way or the other, this will be finished next week. So if you are an annual subscriber, plan on seeing your information populate your account next week.
3) A Price Change: Effective April 26th, USPS has announced another price increase for its various services. We love using USPS Priority 2-Day Mail to ship your Little Lace Box. The fact that we can ship an LLB on Saturday from Florida and it shows up at the doors of our subscribers, on the West Coast, on Monday, is wonderful.
We have looked at a number of alternative shipping methods in order to cut costs, but we hated all of them, so we decided to stick with Priority 2-Day Mail. It also means we will be instituting a price increase that will be effective when we open sales for subs again in April. HERE’s THE GOOD NEWS: This price increase will only apply to NEW SUBSCRIBERS. If you currently have a subscription with us, then you didn’t have to read any of section 3 (and I apologize for the 90 seconds of misspent time used to read this section), because it doesn’t apply to you. Remember the old American Express tagline, “Membership has its privileges”? Well it’s not a tagline we particularly care for, but in this rare instance it applies. In the event that you cancel your subscription and want to come back, you will be under the new pricing. Prices will increase by $10 on a subscription and $20.00 on a one-time box purchase.
4) Effective in May, we will be changing to a bi-monthly box. We have come to the conclusion that in order to open up our subscription sales (which have been closed for two months) and provide you with a high-end box each time, we need to give our suppliers (and ourselves) more time. We thought we’d be caught up by now, but we are not. For monthly subscribers, this means that after the April box, we will not be charging again until June.
For annual subscribers this means your remaining subscription is now twice as long. However, we realize this is not what you envisioned when you purchased the annual subscription, nor did you think we would be forced to remove the review points, so if any of you would like a refund for the remaining boxes in your annual subscription, we completely understand. You don’t even have to say why. Just send us an email ([email protected]) and we will process a refund and place it back on your credit card. We wouldn’t make the change to bi-monthly, if we didn’t think it would lead to an improvement in the overall customer experience.
5) A word about the Canvas prints. We have received a lot of artwork and images for the March Canvas print offer, unfortunately most of them will not work. Here’s why, the canvas is a 12 x 12 canvas, so it’s a square. Most of you have sent in rectangular images, and that will not work on a square canvas, so please crop them into a square prior to sending them to us. We can enlarge them and crop them, but it’s really not a good idea to have someone else crop your picture. Also, please do not use anything that you download from the internet, even if you own it. Here’s why, internet images are typically 75 dpi (low resolution images) and to print, we need 300 dpi, so please send us photos that are taken with a camera and uploaded onto your PC /Mac and then sent to us.
6) We apologize for throwing so much at you all at once, and I truly apologize for authoring this dull, discursive email, so I’d like to end on a high note. LLB will be featured on an upcoming edition of GMA (Good Morning America), and we will let you know more as we get closer. Also, a large multinational company (a brand with which we are all familiar) has asked us to curate a box for a program they are starting. This box will not be for sale to the public, but instead will be given to customers who make a certain type of purchase (i.e. buy a first-class plane ticket to X and you will get this box as a thank you). We will be branded just as the curator of the box. We were flattered to be asked to do it, and will give you more information when we are able.
Thank you again for being a subscriber and friend and have a great holiday weekend.
Team LLB
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Well, that was a long read, but I have no objections to the changes. I'm actually glad they are switching to a bimonthly schedule, because it's less expensive and I don't feel like I have to choose between this or popsugar. And free shipping is my favourite kind of discount.
As for April, I'm not sure what to expect apart from the kitchen theme. I'm not a very good cook, but I like getting kitchen stuff now and then because it reminds me to make an effort to improve.
As for April, I'm not sure what to expect apart from the kitchen theme. I'm not a very good cook, but I like getting kitchen stuff now and then because it reminds me to make an effort to improve.
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I think going bi-monthly and increasing the price is a smart move, for sure. I was hoping they would do this. It's easier to curate a box when you've got an extra month.
I would expect to see more carefully curated boxes, which more fun for them and more fun for the subscriber, too.
Annual subscribers basically hit the jackpot because they'll be sitting at the old price for so long. I think LLB might take a hit on subscribers for a bit because of the price jump but if the next three boxes are awesome, I think it won't make a difference.
I also liked seeing the good customer service that several MUT members have received. After being treated so crappily for absolutely no reason, hopefully this is a turn for the better and it continues to improve.
I would expect to see more carefully curated boxes, which more fun for them and more fun for the subscriber, too.
Annual subscribers basically hit the jackpot because they'll be sitting at the old price for so long. I think LLB might take a hit on subscribers for a bit because of the price jump but if the next three boxes are awesome, I think it won't make a difference.
I also liked seeing the good customer service that several MUT members have received. After being treated so crappily for absolutely no reason, hopefully this is a turn for the better and it continues to improve.
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- 67
I got that email and I'm still a little confused - maybe it's because I'm reading this after 9 pm on a Friday!
I'm most confused about the canvas print. I already sent them my picture. So now I need to crop it and resend? I'm not sure I even know how to crop a photo into a square. Fun times. /emoticons/[email protected] 2x" width="20" height="20" />
I'm most confused about the canvas print. I already sent them my picture. So now I need to crop it and resend? I'm not sure I even know how to crop a photo into a square. Fun times.
/emoticons/[email protected] 2x" width="20" height="20" />
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I applaud these ladies. They acknowledged what wasn't working on their end, and instead of folding, or allowing it to continue, and turn into a big mess, they made a new plan. I am an annual subber, and I am totally fine with it going to bi monthly, now I won't need to make a payment until mid 2016, lol. It does stink that the new company they are working with doesn't allow review points, but I do like that they took the time to figure out how to make it work with free shipping. I LOVE free shipping! I wish LLB much continued success. The transparency, and honesty makes me love the box more, and I can't wait to see what's in store.
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If they couldn't keep up after the reviews on MSA how on earth are they going to survive GMA!!
I'm ok with every other month! Quite honestly, this box is the first one on the chopping block bc of the cost. Now it's only $20 a month so it doesn't have to get cut /emoticons/[email protected] 2x" width="20" height="20" />.
I'm over the canvas print. It just seems like way too much work! I'm an old school technology dinosaur, but even I take pictures on my phone! I could probably dig up a camera somewhere...but who remembers how to do all that uploading!! Wait...I don't even have a computer to upload it to!! This is going to be harder than I thought!!
Looks like I'll be adding the canvas code to the subscription box hoard pile!! It won't be lonely /emoticons/[email protected] 2x" width="20" height="20" />. It can make friends with the multiple cheese boards!!
I'm ok with every other month! Quite honestly, this box is the first one on the chopping block bc of the cost. Now it's only $20 a month so it doesn't have to get cut
/emoticons/[email protected] 2x" width="20" height="20" />.I'm over the canvas print. It just seems like way too much work! I'm an old school technology dinosaur, but even I take pictures on my phone! I could probably dig up a camera somewhere...but who remembers how to do all that uploading!! Wait...I don't even have a computer to upload it to!! This is going to be harder than I thought!!
Looks like I'll be adding the canvas code to the subscription box hoard pile!! It won't be lonely
/emoticons/[email protected] 2x" width="20" height="20" />. It can make friends with the multiple cheese boards!!
Hmm... I have an annual, so going to bi-monthly means fewer boxes and I won't have to pay again until November 2016. I guess that means I need to get another sub to fill the gap.
oh darn
oh darn
I too am a bit confused! I don't get a few of the changes. If anyone can clarify? So my daughter has a subscription of paying each month.... Will hers increase in $'s for June's box? The free shipping is going to be put in place because the new site can not handle points....for reviews..... But it will allot points for purchases from the store? Do we earn points when we buy a box anymore? Or how else do we earn points? I'm so confused LOL! I've read that LLB email 3 times... My brain is overloaded between that and finishingI got that email and I'm still a little confused - maybe it's because I'm reading this after 9 pm on a Friday!
I'm most confused about the canvas print. I already sent them my picture. So now I need to crop it and resend? I'm not sure I even know how to crop a photo into a square. Fun
times.
off my tax returns.
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This is what I wonder too. It seems like there will be even more problems, or the box will totally go full on PopSugar and feature mostly all well known brands such as Kate Spade. Its already hard enough for their brand partners to keep up with the demand. You go on any national television show, which is good for the girls, you can expect to just break the internet. We'll see how this goes in the following months.
I was a bit overwhelmed by the letter when I read it last night, so I re-read it this morning. I'm still confused. While I enjoy the letters they include in the boxes, they are never concise. When you are trying to deliver a lot of information and you aren't doing it in a concise manner the message becomes muddled.
Regarding the points, I *think* they mean that our existing points are now there but we won't earn any more points going forward. We'll get free shipping instead. To use existing points, we redeem them for a coupon, but the coupons are in set amounts. So if the coupon levels are 500 and 750 and you have 650 points, you can redeem for the 500 coupon only and lose the 150 points in excess of 500. Again, this is my understanding, I might be completely wrong. lol
As far as the canvas is concerned, I was going to use a scenery photo from my honeymoon in Costa Rica. I really don't want to crop that. I think I'll give this canvas picture thing a try, but to be honest, I'm not expecting it to work out. They offer deals for these canvas print things on Groupon all the time (they're practically free) and Costco does it too. If I really want one there are other options.
Regarding the points, I *think* they mean that our existing points are now there but we won't earn any more points going forward. We'll get free shipping instead. To use existing points, we redeem them for a coupon, but the coupons are in set amounts. So if the coupon levels are 500 and 750 and you have 650 points, you can redeem for the 500 coupon only and lose the 150 points in excess of 500. Again, this is my understanding, I might be completely wrong. lol
As far as the canvas is concerned, I was going to use a scenery photo from my honeymoon in Costa Rica. I really don't want to crop that. I think I'll give this canvas picture thing a try, but to be honest, I'm not expecting it to work out. They offer deals for these canvas print things on Groupon all the time (they're practically free) and Costco does it too. If I really want one there are other options.
Tried to size a picture for the canvas print.
Got frustrated.
Gave up.
Used my 20% Ulta coupon to buy $180 worth of makeup and skincare products.
Feel better.
Got frustrated.
Gave up.
Used my 20% Ulta coupon to buy $180 worth of makeup and skincare products.
Feel better.
