Little Lace Box
- Thread starter Teach22
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Holy crap!
They're really not going to go far if they pull stunts like that.
They're really not going to go far if they pull stunts like that.
I liked the letter! I thought it had a conversational, honest tone and did not get the feeling they were insulting customers but treating us to inside info. It makes me like them more, really. I appreciate getting insight into their process and how they are working to improve. I like that they are frank about it.
I read it to mean, "Hey, we all have different tastes, we get that everyone won't like our stuff, but we are working on it! We heard your feedback!"
That is just me though, and I can appreciate that others will feel differently. Some boxes and companies are not for me, either!
/emoticons/[email protected] 2x" width="20" height="20" /> The cancelling the box thing, though. Ouch! I hate for anyone to feel that they have been treated poorly by any company. Eek!
Sigh....and as much as I love love Kate Spade, I hope to see more unique brands in the future...
Also...LLB if you are reading this...WE DON'T ALL HATE GOLD, lol! =)
I read it to mean, "Hey, we all have different tastes, we get that everyone won't like our stuff, but we are working on it! We heard your feedback!"
That is just me though, and I can appreciate that others will feel differently. Some boxes and companies are not for me, either!
/emoticons/[email protected] 2x" width="20" height="20" /> The cancelling the box thing, though. Ouch! I hate for anyone to feel that they have been treated poorly by any company. Eek!Sigh....and as much as I love love Kate Spade, I hope to see more unique brands in the future...
Also...LLB if you are reading this...WE DON'T ALL HATE GOLD, lol! =)
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I'm a little bummed about the canvas, but mostly bc I have NO idea how to do it. I've tried 100 times to resize my picture, but it says error each time. I think it's bc I've used pics I've already uploaded to facebook.
I wish they had a set of prints we could pick from, but I don't know if this is a company making these for us or if they are just going to WalMart Photo!
I also question the value of the print. A friend just got a Living Social deal for super cheap.
I wish they had a set of prints we could pick from, but I don't know if this is a company making these for us or if they are just going to WalMart Photo!
I also question the value of the print. A friend just got a Living Social deal for super cheap.
@@Saffyra I'm in disbelief. The whole account is cancelled, not April's box? /emoticons/[email protected] 2x" width="20" height="20" /> Wow. That is sad.
The letter made me chuckled. I give the sisters credit for trying to please everyone. There's that saying, "You can please some people some of the time, you can please all the people all the time, but you can't please all the people all the time." That's what I was thinking about when they wrote about the paragraph about wanting to curate a box that everyone loves.The eyeball thing was a little strange especially since I can't lubricate my eyes on my own as part of my eye disease /emoticons/[email protected] 2x" width="20" height="20" /> Still I understand it was meant to be funny.
I love receiving shampoo and conditioner that I am able to use. I used both today and like it. My ends got a little rough while I was on a minivacay and now they feel smooth and soft. I liked reading the background on the company. Things like that interest me. I'm not into Kate Spade, but I do like the water bottle and how it's made. It seems that there is a lot of buzz about it being a Kate Spade item so to me that says they selected a good item on the box. I'm happy with it because it's a glass bottle etc. The sponge will be used to remove my masks.
I know nothing about canvas prints although I always wanted one. I rather have a preselection too. I don't know if the additional information they included such as stretcher bars, gallery wraps, and CMYK makes it different than other canvas prints. I am concern that the picture I select will look horrible! I am leaning towards a scenery photo because it seems like I can't ruin that.
I remember singing "Up, Up and Away" in elementary school choir. I'm excited about next month's theme. Kitchen items! /emoticons/[email protected] 2x" width="20" height="20" />
The internet has created transparency and immediacy. I'm a small business owner and worry about what people write online about my business. It has to be hard to pour your heart into something and watch it not worked out as planned or being misunderstood. LLB is interesting in that aspect because we see a lot of the human side of the sub boxes. Overall, they interact with us, try to work with our preferences, and take to heart our feedback. There is room for improvement in customer service/communication, but the level of detail and information they provide us is more than what some of the other boxes. They are implementing changes to accommodate their growth. I'm going to stick with them during their growing pains. It will be interesting to see what it looks like in 6 months. Still, it makes me sad about @@Saffyra.
/emoticons/[email protected] 2x" width="20" height="20" /> Wow. That is sad.The letter made me chuckled. I give the sisters credit for trying to please everyone. There's that saying, "You can please some people some of the time, you can please all the people all the time, but you can't please all the people all the time." That's what I was thinking about when they wrote about the paragraph about wanting to curate a box that everyone loves.The eyeball thing was a little strange especially since I can't lubricate my eyes on my own as part of my eye disease
/emoticons/[email protected] 2x" width="20" height="20" /> Still I understand it was meant to be funny.I love receiving shampoo and conditioner that I am able to use. I used both today and like it. My ends got a little rough while I was on a minivacay and now they feel smooth and soft. I liked reading the background on the company. Things like that interest me. I'm not into Kate Spade, but I do like the water bottle and how it's made. It seems that there is a lot of buzz about it being a Kate Spade item so to me that says they selected a good item on the box. I'm happy with it because it's a glass bottle etc. The sponge will be used to remove my masks.
I know nothing about canvas prints although I always wanted one. I rather have a preselection too. I don't know if the additional information they included such as stretcher bars, gallery wraps, and CMYK makes it different than other canvas prints. I am concern that the picture I select will look horrible! I am leaning towards a scenery photo because it seems like I can't ruin that.
I remember singing "Up, Up and Away" in elementary school choir. I'm excited about next month's theme. Kitchen items!
/emoticons/[email protected] 2x" width="20" height="20" />The internet has created transparency and immediacy. I'm a small business owner and worry about what people write online about my business. It has to be hard to pour your heart into something and watch it not worked out as planned or being misunderstood. LLB is interesting in that aspect because we see a lot of the human side of the sub boxes. Overall, they interact with us, try to work with our preferences, and take to heart our feedback. There is room for improvement in customer service/communication, but the level of detail and information they provide us is more than what some of the other boxes. They are implementing changes to accommodate their growth. I'm going to stick with them during their growing pains. It will be interesting to see what it looks like in 6 months. Still, it makes me sad about @@Saffyra.
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I should say that I'm not offended. I'm coming at this from a business perspective and maybe that's my problem. It's not a sustainable attitude for a successful business. In order to continue to grow, they've got to learn to provide polite customer service.
Cancelling my account because they don't like my opinions is legal. They can refuse service if they so choose. However, that's an emotional decision, not a successful business decision. It also denotes a certain level of unprofessionalism that coincides with how some of the other things they've done have come across.
Of course they can sit around and say "Good riddance! We don't want people like her subscribing anyway!" But that type of thing is not growing your business even if it is satisfying some other internal need.
But they're a small business and it's possible they just want to stay small. Growing up in a business environment myself, it's hard to disassociate myself from certain attitudes regarding success and how to conduct yourself in a professional manner. If they want to stay small then yes, they can continue on just as they are, be themselves in all their witty glory and cancel accounts of people they don't like.
And that's totally fine, too.
Cancelling my account because they don't like my opinions is legal. They can refuse service if they so choose. However, that's an emotional decision, not a successful business decision. It also denotes a certain level of unprofessionalism that coincides with how some of the other things they've done have come across.
Of course they can sit around and say "Good riddance! We don't want people like her subscribing anyway!" But that type of thing is not growing your business even if it is satisfying some other internal need.
But they're a small business and it's possible they just want to stay small. Growing up in a business environment myself, it's hard to disassociate myself from certain attitudes regarding success and how to conduct yourself in a professional manner. If they want to stay small then yes, they can continue on just as they are, be themselves in all their witty glory and cancel accounts of people they don't like.
And that's totally fine, too.
I agree, I think that they were trying to joke around in the letter and they are trying to gauge what will be a thumbs up for the majority of subscribers. But YES! we do like gold jewelry..... (for instance, look on ebay at last month's very popular popsugar arrow necklace...... there have been loads of the silver one up there for sale, but very few of the gold one's).@@Saffyra I'm in disbelief. The whole account is cancelled, not April's box?
The letter made me chuckled. I give the sisters credit for trying to please everyone. There's that saying, "You can please some people some of the time, you can please all the people all the time, but you can't please all the people all the time." That's what I was thinking about when they wrote about the paragraph about wanting to curate a box that everyone loves.The eyeball thing was a little strange especially since I can't lubricate my eyes on my own as part of my eye disease
I love receiving shampoo and conditioner that I am able to use. I used both today and like it. My ends got a little rough while I was on a minivacay and now they feel smooth and soft. I liked reading the background on the company.
I know nothing about canvas prints although I always wanted one. I rather have a preselection too. I don't know if the additional information they included such as stretcher bars, gallery wraps, and CMYK makes it different than other canvas prints. I am concern that the picture I select will look horrible! I am leaning towards a scenery photo because it seems like I can't ruin that.
I remember singing "Up, Up and Away" in elementary school choir. I'm excited about next month's theme. Kitchen items!
The internet has created transparency and immediacy. I'm a small business owner and worry about what people write online about my business. It has to be hard to pour your heart into something and watch it not worked out as planned or being misunderstood. LLB is interesting in that aspect because we see a lot of the human side of the sub boxes. Overall, they interact with us, try to work with our preferences, and take to heart our feedback. There is room for improvement in customer service/communication, but the level of detail and information they provide us is more than what some of the other boxes. They are implementing changes to accommodate their growth. I'm going to stick with them during their growing pains. It will be interesting to see what it looks like in 6 months. Still, it makes me sad about @@Saffyra.
I was underwhelmed by the 4 contents of the box itself, bodywash would have made more sense with the sponge that kinds of scares me, LOL, it looks like something out of a alien movie that will come alive while we sleep (bodysnatchers).
I am hoping that they work at keeping it unique with surprises like the canvas.....( like you I'm, Wow hope I don't mess it up) but I think it's a fun new experience to try, a big thumbs up on this item!
They have had a bunch of changes in the last month to do with their website, ordering system, the changeover and notification system. They very kindly contacted me and offered to refund my money (what was left of my yearly) if I chose, since I commented in here that I was flustrated with the aggravation of site switch over and resignup. I think on their part the growing pains of their business expanding has hit some stressful points, it must be at times a huge rolling overload. I have a good feeling, that they just need some slack to pull it together, and get all the facets running together in this different larger format. I am staying and rooting for them through their growing pains. GO LLB SISTERS!
They are going to have bumps in the road...... a huge trial for them I'm sure.... they sent me 3 extra boxes due to the change-over and I've notified them and will be returning them after they send me return slips. (Maybe I could find a box and slip them into to send back= one postage slip). I'm keeping the faith, hope they are also able to through the bumps they are incurring.
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I'm actually really loving the sponge! It's soooo soft and shower gels lathers up so nice in it. I've never had a sponge like this, I guess it just never occured to me to buy one.
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I got my box today. I totally told my kids the sponge was dead SpongeBob. I'm glad I got the Oliva shampoo and conditioner. It just seems more my thing than the orange. And I was a little worried about getting a glass water bottle. I know they are popular these days but I was worried about running around with it and possibly breaking it or it being heavier to carry, but it's not heavy and the cover makes me not worry about breaking it.
Well, here's some positives about the company: They sent me another email saying that they ran out of the Oliva conditioners but not to worry - they sent me a package with both the orange shampoo and conditioner.... plus "a couple of surprises" they want me to check out (new items from their store) and give them some feedback on.
/emoticons/[email protected] 2x" width="20" height="20" /> I should get the package tomorrow and now I'm super excited to see what they are sending me!
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@@Weebs please share your extra treats with us if you don' mind. So glad they took care of you.Well, here's some positives about the company: They sent me another email saying that they ran out of the Oliva conditioners but not to worry - they sent me a package with both the orange shampoo and conditioner.... plus "a couple of surprises" they want me to check out (new items from their store) and give them some feedback on.
/emoticons/[email protected] 2x" width="20" height="20" />
I just tried to use to code sent for the canvas. It worked but no matter what I do it wants to charge me 10.01 for shipping. I emailed LLB to give them the heads up, not sure if everyone else is having this issue. But for me, I can't find a way around the extra shipping so I'll be waiting until that is fixed.
Well written. They acknowledge and empathize with customer expressed concerns, and proactively provide potential resolutions.
Well done LLB!!! I'm excited to get my canvas. Still not sure what picture I'll use, but we'll make it work!!
Well done LLB!!! I'm excited to get my canvas. Still not sure what picture I'll use, but we'll make it work!!
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I've been chatting with them on FB Messenger so they are looking into it. Hopefully for everyone else it is just a problem for me lol I think my cat's fat bum on a canvas can wait. :wub:
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OMG I got the package today and here is what's in it! SUPER over the top sweet of them to do this. I was only expecting to get one matching Oliva conditioner for the one that was missing in my box (I got two shampoos instead of the pair). I sent them an email and they did ALL this for little ole me. No matter how broke I get because of my new car, this is one subscription I'm keeping forever.@@Weebs please share your extra treats with us if you don' mind. So glad they took care of you.
