Little Lace Box

[MissKris17]

I am ecstatic with my box, it was the exact variation I had my fingers crossed for. /emoticons/[email protected] 2x" width="20" height="20" />

Glad you didn't have to wait too long for it! What did you get?

 

[kkat]

I found the things I got cheaper online as well

To be fair, I think that is true for most boxes.

 

[Saffyra]

I really wanted to love my box but I didn't.  I liked it but I didn't love it.  Part of that is my problem because I'm allergic to lavender and they sent two products containing it.

I can see the viewpoint of those wondering why the excuses for the box.  I don't understand the reasoning behind making an excuse because it makes us wonder how good the box was actually supposed to be. They don't need to make excuses, they can just say they love the box.  Surely they're happy with the individual items they put in (or why would they choose them in the first place) whether they fit the theme or not.

Themes are rough to begin with because not everyone associates the same things with say... Tea. While I think of teacups, someone else is thinking of a fancy dining experience or a myriad of tea flavors in whole leaf and herbal blends.

I feel like the girls expect too much of themselves with regards to themes.  I can understand how hard it is to pick a theme and then pick products for it.  It seems that picking products and THEN choosing a theme would be easier on them.  

I'm hoping this March cut off helps gets them ahead.  So they can have the product a month early if that's possible for them. So that in February, they're getting March items together and in March they've got all their box items picked, ordered and piling up in their storage room.  Instead of scrambling to find and get their February products in February.  Know what I mean?  Seems like it would be so much less stress for them that way.

I'm not saying LLB is perfect.  They're not, of course.  They're people and they're young and learning. But as someone else mentioned, I do hope they prosper.  And I think it would be very beneficial for them to concentrate a little on customer service interactions.

 

[Teach22]

In one of the earlier notes they sent they they put a little disclaimer of sorts in there that they can sometimes be sarcastic ( I no longer have the note so I m not sure exactly what it said).  I think sometimes some of that sarcasm seeps into place where maybe it shouldn't  be and people take it the wrong way.  As someone who can also be very sarcastic I know that things aren't always received the way they are intended.  Personally I have only had very positive interactions with them.  I do understand how it might not always be everyone s cup of tea but I have never been offended and I doubt that is ever the intention.  Not trying to make excuses  for anyone but I know when that note was sent (i can't remember what box it was but it was a fall box i believe) not everyone was subscribed.  I like that they are different and wish them all the best with their business (I can only imagine how stressful it can be and how  hard it must be to please a wide variety of people. )  /emoticons/[email protected] 2x" width="20" height="20" />

 

[fancyfarmer]

Glad you didn't have to wait too long for it! What did you get?

I got the silver hoopish earrings, bath bling, orange fudge, note cards, and the goat lotion. I was really hoping for that style earring in silver, and the bath bling instead of the truffles. I am a HUGE Beekman fan, and have been for years. I have had the pleasure of meeting them multiple times, and they are so kind, and generous. I have also purchased from them multiple times, and gifted their items, you can't go wrong. They just recently had their Mortgage Lifter Tomato Sauce line added to Target stores nationwide. It is soooo yummy, and part of the money goes to help farmers pay off their mortgage.

 

[Elizabeth Flesher]

I received the little silver infinity earrings (you can see my whole box here ( link removed ) and since I don't have pierced ears I would love to trade for something. /emoticons/[email protected] 2x" width="20" height="20" />

 

[Kimsuebob]

I got little silver heart shaped earings similar to the infinity ones. Very cute.

 

[aweheck]

I really wanted to love my box but I didn't.  I liked it but I didn't love it.  Part of that is my problem because I'm allergic to lavender and they sent two products containing it.

I can see the viewpoint of those wondering why the excuses for the box.  I don't understand the reasoning behind making an excuse because it makes us wonder how good the box was actually supposed to be. They don't need to make excuses, they can just say they love the box.  Surely they're happy with the individual items they put in (or why would they choose them in the first place) whether they fit the theme or not.

Themes are rough to begin with because not everyone associates the same things with say... Tea. While I think of teacups, someone else is thinking of a fancy dining experience or a myriad of tea flavors in whole leaf and herbal blends.

I feel like the girls expect too much of themselves with regards to themes.  I can understand how hard it is to pick a theme and then pick products for it.  It seems that picking products and THEN choosing a theme would be easier on them.  

I'm hoping this March cut off helps gets them ahead.  So they can have the product a month early if that's possible for them. So that in February, they're getting March items together and in March they've got all their box items picked, ordered and piling up in their storage room.  Instead of scrambling to find and get their February products in February.  Know what I mean?  Seems like it would be so much less stress for them that way.

I'm not saying LLB is perfect.  They're not, of course.  They're people and they're young and learning. But as someone else mentioned, I do hope they prosper.  And I think it would be very beneficial for them to concentrate a little on customer service interactions.

I agree with you whole hardedly.

I had great hopes for this box, the theme was intriguing. I suspect that they had intended to send everyone the bracelet, but due to situations out of their control, they were unable to. I think several items were not intended to be in this box...... they were trying to make due. My daugther and I had 3 boxes between the two of us and they will soon be up for auction, I need them out of my house........ We requested gold jewlery and no Lavender products (allergic, as well as the goat milk products). Everything in the boxes is saturated with lavender scent, I can't be in the same room for long with them even thought they are now each in a ziplock bag. I hope others were able to enjoy their boxes. I really want to like this Subscription Box, and I think that possibly they are overwhelmed and maybe just a little short on $$$ and waited a bit too long to get their boxes filled the way they wanted and the shipping situation caught them where it hurt. That is why I bought a yearly sub in addition to the monthlys, I figured since they were new, they could use the upfront $$$'s to fund getting awesome items. I am willing to give them another month and hope they get back on their feet with a good box for March. I am a Leo and I will be welcoming the sun.

 

[Seola]

You don't think the fact that they were able to put this box together is doing something about it? It may not be a wow box but they certainly delivered. And to be fair, these makers of small businesses have a short time to produce hundreds of products, on top of regular orders they already receive, I'm sure that's no small feat. 

My point was, THEY said the box wasn't up to snuff.  They sent it anyway.  Their reason on the letter said it was because of the dockstrike and weather.  Weather really doesn't effect much to get stuff in and out (it's usually not tied up coming AND going) and the docstrike was long after the goods should ahve been in town.  Don't put a "retail price" if it's not the retail price.  There are TONS of good boxes with more than a 20% value.  Fantasy box has been incredible, birchbox has been great as samples, I get plenty, ipsy has consistently given products well above the cost of the bag, as has Barkbox.  Rarely, do I see a company give an advertised price and theirs is listed higher to trick you into thinking you got more for your money when you didn't.  Wantable didn't use to, but when others saw the quality shot downhill, theirs was fluffed (if it wasn't a discontinued item that you couldn't buy anywhere anyway.)

In other words, their admittedly poor box was still full price but "not what they wanted to see" - while giving excuses that make no sense at all.  Like I said, a dock slowing down 2 weeks ago to prevent imports for ingredients?  If this stuff really is handcrafted and made, I can't see any of it being ordered, made and then shipped back to the company in less than a week (since mine is already here, I've giving it a week shipping time).  So using the dockworkers situation as a cover for something that could be wrong in other manners, somewhat irks me.  Being dishonest about the situation isn't a good start for any company and in a sub-company, EVERY month is a chance at being a "good start".

The earrings, well - they don't make those anymore but the price point has some really, really great pieces online.

It's what they said in the note - another thing that is curiouser and curioser is they are shutting down new subs, which when watching some of you and one of my own go, it doesn't bode well for the chain of products.  I hope it's a blip, the products I did get were nice, but $80 of product and the $13 of that being stationary is a little bit steep IMO.  I assumed, since they said they couldn't get what they wanted they either:

Gave us less things than they intended to, as they have in the past.

-or-

Would tell us where they fell short and give a buck or two off the next box.

But to say a "wrong box" is what you sent, with a big ol' "get over it" on top?  Customer relations has to work - what if the items I got had spilled over itself due to poor packaging?  Would I ever be able to get to them again?

 

[aweheck]

Well I spent the better part of yesterday setting up the ads to sell those sinus-pain-headache-inducing boxes online. So hope that next month they hit it out of the ball park and up to the Sun with a full packed 7-8 item box! With maybe two home items since we didn't get the one promised this month.

Please! let's all give them a chance to make good for next month..... I've spent the last day and a half full of disappointment....... no point hitting a dog when it's down.... I'm sure they've had plenty of cancelations and are trying to move on........stepping up, working hard to

impress us for March. Today is March 1st, any guesses on what might be in March's

box??????????

 

[jennielyndy]

I'm excited for the March box! 

They said that it will have items for the body, mind and soul. So I'm guessing that one of the items might be yoga-related. They talked about the sun, moon and stars, so I'm thinking some jewelry with those designs. Maybe some sunglasses? A book? 

 

[aweheck]

An astrological book or something non-fiction that teaches us about something would be great....I love making things.....learning.

I hope they think out of the "box", sunglasses and sunblock are rampant in most Sub boxes during the spring and summer... im hoping for something unusual. the jewelry.... a bracelet this time would be great..... and lots more possibilities for colored finishes, or a necklace that is fashion savy.....but has a secondary use? I wonder if they will offer coupon/codes from companies/venders..... so that we can order and choose what we prefer?

Hmmm, I just realised that the LLB February box sort of reminds me of what the Girls at Hazel Lane would put in their boxes. But that Sub has several different size/price boxes and centers around a theme of merchandise crafted from a target city. They had problems with getting supplies when I subbed, but they took a month off and reorganized their distribution system and came back and

bumped up their prices much too high, I

cancelled.

 

[Traci Ann]

Honestly, while I haven't gotten my box yet, I am not upset. This is no different than Bianca Jade's last quarterly box; no one was near as harsh to her! She actually came out and said there would be more items then here spoilers on MSA, then the only additional items were a few coupons, because of product disputes. There have been a lot of issues with subscription boxes lately, A LOT, and this box is at a fair price point. While my expectations were up, and I signed up after last month (I love that tea pot), I am not angry, or pissed or anything about this box. I understand, things happen, these girls still put together a box on par with other boxes out there, actually above. Yes, this box followed a standard Feb. box theme, so did many others! I think most people are in box burnout right now and if something isn't perfect, it sets them off. The way I see it, LLB isn't PSMH, I would rather get a box like this from them, that PSMH. 

I am excited for my box though and see the variations. 

 

[Tiffanyt92]

I've been trying to review the items in my box for the LLB points, but the only thing I can find to review is the fudge. Anyone else having this problem?

 

[fancyfarmer]

I've been trying to review the items in my box for the LLB points, but the only thing I can find to review is the fudge. Anyone else having this problem?

Same problem here. I was going to email them tomorrow later in the day, and give them a chance to hopefully put the other items up in the morning.

 

[Teach22]

This may not be the best box that LLB has ever sent but I do believe its still a solid box.  Sadly everyone's allergies and preferences can not always be addressed, LLB tried to do this in the beginning and I think it may have backfired a little bit on them as they grew. But I do understand how disappointing it can be to receive items you cannot use.

 I also applaud the ladies for being transparent and honest (I truly believe they were) . I read the letter online and  I didnt feel like they were admitting to sending a poor box or that it wasnt up to par.  I read it as due to unforeseen circumstances the original vision for the box changed and they had to address the theme a little differently then originally intended but in the end they sent out a box they loved and hope we all did too.  The letter states " Although we love this month's box it wasn't an exact match for what we originally had in mind for the February theme."  Things happen sometimes and I think all things considered the put together a quality box. Bravo to them to be able to jump to plan B. I find it interesting that customers get upset when they feel a company isn't being transparent about issues and then others get upset when a company is attempting to be transparent,  feels like a no win situation.    I have no idea about how the dock strike affected businesses but I do know the weather on the east coast completely stopped mail delivery in my county for several days during several of the seemingly endless storms this winter, the post office was actually closed for 3 days during one of the storms.  

I think the norm for Little Lace box has been 4-5 items and occasionally a bonus item.  They have spoiled us with a few mega boxes that contained more items but this is a rare treat and not the norm for them.   They seem to be experiencing some growing pains as the popularity of their boxes exploded over the past few months.  It seems like they were trying to please everyone and took in too many order for their artisans to handle.  I feel badly for the people who want to subscribe but cannot but I also hope LLB stays true to their original vision and are able to continue sending such thoughtfully curated boxes with different items and introducing us to new artisans.  

This was not my favorite box and I was disappointed that I did not have a letter in my box and at first thought the earrings were a tad similar to another pair they had sent but I wore the silver hoops yesterday and they are gorgeous and I m am actually quite happy to have both pairs (the ones from this box and an earlier box) in my collection.  

Personally I cheer these girls on and hope they can learn from any possible missteps they make.  Thank you LLB for being upfront about the changes to your original vision for this box and best of luck in the future!

 

[Teach22]

Same problem here. I was going to email them tomorrow later in the day, and give them a chance to hopefully put the other items up in the morning.

I see the fudge and the tub truffles.  Please let us know what they say if you email them.  Thank you /emoticons/[email protected] 2x" width="20" height="20" />

 

[raisin]

I think sometimes people can get spoiled with these boxes and any little hiccup sends the masses in a frenzy. Things happen in life, I'd expect the same with any business. 

 

[Miccarty2]

I got my box yesterday, and I like my variable items. I got the silver hoops, orange fudge, and bath bling. I'm going to try out the bath stuff tonight. I only tasted a smidgen of the fudge but it didn't taste like very much like orange to me. I'm excited to try it with some fruit or maybe ice cream next weekend.

I'm not unhappy with the box... My only issue with it is that I didn't need more of any of these items, if that makes sense. i have tons of lotions, bath products, note cards, too much sweet stuff in the house. I'm happy to try all of the items in the box - as evidenced by the fact that I own something like each of them, I like that stuff.

But what I love about this box (LLB) in particular is it seems to have stuff that is a cool discovery for me - like that planner from December - I had no idea I *needed* that in my life until I started using it. It makes me so happy. And the teapot from January has given me a delightful new way to enjoy my morning cup of tea ritual.

So I'm happy with how they bounced back from challenges to give us a nice Feb box with good products in it. And I'm really excited to see what they come up with in March as they focus on that! The theme sounds like it could let them really be creative and find something new to introduce us all to.

 

[Saffyra]

I should say that I'm not upset by the letter giving an excuse of the dock strike. I don't mind.
I'm speaking from a business perspective. As a business, it's an iffy strategy because it can backfire. So can sarcasm. I can appreciate snark in it's own right and don't mind it in a business. But snarkiness, sarcasm and snide remarks should never be incorporated into customer service situations. Period.

I want LLB to do well because I think what they are doing fills a much needed niche. But alienating part of your customer base to indulge a sharp wit will never be worth it in the end. Again, they're young and learning so hopefully the issues get sorted quickly as they go along. It's a tough way to learn but the girls seem resourceful and willing to change things up in order to figure out what's best for their business. I think closing subs for a month is a good idea. I have high hopes for LLB.
French Box, on the other hand... Not so much.