Julep September 2013 (Spoilers)

[gemstone]

My Kai order shipped on 8/19...tracking finally updated & it shows that it went from WA to AL and won't get to me until 8/30.  Not understanding why it would go all the way to Alabama first when I'm in Wisconsin....

My shipping didnt update for a week and was sent to Arizona! (I'm in the northeast). I sent them an email because my package was routed to the opposite corner of the country! I know there are several dhl hubs on the east coast, and not 2,000 miles away.

 

[r4chel77]

i also ordered kai and never got a shipping email. i called and they gave me my tracking number; usps website says it's in WA (because it hasn't been given to usps yet) and the dhl website showed it's basically a few towns over and about to be given over to usps.

 

[cari12]

Originally Posted by r4chel77 /img/forum/go_quote.gif

people are freaking out about dhl... if one wants free shipping, it will be dhl. if one doesn't, one will have the option to pay.

i don't see the problem.

I think the issue is that those of us who have had experience (many negative) with DHL are just wary about it. Maybe they'll end up proving us wrong and work out but with Ipsy, especially this last month, there have been tons of issues. 

I totally get that free shipping comes with some downsides (like longer wait times) but when packages aren't showing up at all, or showing up missing or damaged it gets a bit frustrating and seems like it would be costing a company more trouble than it is worth. 

But I've, personally, not had a ton of issues with DHL so I'm hopeful my Julep boxes will come in a reasonable time but I completely and totally understand the skepticism and frustration people are showing from the change. 

 

[luckyme502]

Originally Posted by r4chel77 /img/forum/go_quote.gif

people are freaking out about dhl... if one wants free shipping, it will be dhl. if one doesn't, one will have the option to pay.

i don't see the problem.

The problem is it isn't really free shipping, it's just included in the price of the polish.  Nothing is free.  

 

[boogiedowndiva]

Originally Posted by r4chel77 /img/forum/go_quote.gif

people are freaking out about dhl... if one wants free shipping, it will be dhl. if one doesn't, one will have the option to pay.

i don't see the problem.

I am one of the people "freaking out" about DHL. Most of us are used to a certain level of service with Julep, and now that the service isn't the way it used to be, we are upset.

If you go to a restaurant to buy dinner and you normally wait 10 minutes for your food, you become accustomed to that wait time. If you end up waiting 3 hours for food, you would be upset and you would question why. Completely different scenario, yes, but the bottom line is this: I paid my money, I'm used to receiving what I paid for in a timely manner. Now I'm not getting that. So I'm upset. Because I'm paying the same amount of money and not getting the same service.

I posted several times on Facebook simply because it only takes one person to start a revolution. If I sit still and fold my hands in my lap like a good little girl, then I will continue to get the same service. But if I am vocal about it, and other consumers post their problems, then Julep will see that and reconsider switching back to their original carrier.

Since I am waiting for a package that should have been shipped to New York but was instead shipped to Oregon, which has been sitting in a facility for 4 days without movement, then I reserve the right to pitch a fit. And, even if I pay for expedited shipping, DHL is still going to be the carrier. Their snafus are legendary. So, I'd be paying more for the same service? That's just insane.

With all that being said, I'm not giving up on Julep. I love Julep - it's DHL I'm not happy with.

 

[boogiedowndiva]

Itchy trigger finger. Double post, sorry.

 

[pghmom1292]

I upgraded this month and have yet to get a shipping email but it is just now the 27th so I don't know haha

 

[r4chel77]

Quote:

Originally Posted by boogiedowndiva /img/forum/go_quote.gif


I am one of the people "freaking out" about DHL. Most of us are used to a certain level of service with Julep, and now that the service isn't the way it used to be, we are upset.

If you go to a restaurant to buy dinner and you normally wait 10 minutes for your food, you become accustomed to that wait time. If you end up waiting 3 hours for food, you would be upset and you would question why. Completely different scenario, yes, but the bottom line is this: I paid my money, I'm used to receiving what I paid for in a timely manner. Now I'm not getting that. So I'm upset. Because I'm paying the same amount of money and not getting the same service.

I posted several times on Facebook simply because it only takes one person to start a revolution. If I sit still and fold my hands in my lap like a good little girl, then I will continue to get the same service. But if I am vocal about it, and other consumers post their problems, then Julep will see that and reconsider switching back to their original carrier.

Since I am waiting for a package that should have been shipped to New York but was instead shipped to Oregon, which has been sitting in a facility for 4 days without movement, then I reserve the right to pitch a fit. And, even if I pay for expedited shipping, DHL is still going to be the carrier. Their snafus are legendary. So, I'd be paying more for the same service? That's just insane.

With all that being said, I'm not giving up on Julep. I love Julep - it's DHL I'm not happy with.


usps is to blame for this, not dhl...... your tracking indicates it was given to usps on the 22nd.

to other posters: i get the reputation that dhl has, but to date, almost no one panicking has had a personal problem with dhl.. i haven't. i don't personally know anyone who has. every comment i've seen in relation to a julep package with 'evidence' that dhl sucks is actually because that person put the tracking number into usps' website before it has been given to them by dhl (thus using the incorrect tracking website; it needs to go through dhl first so use the appropriate dhl tracking site since they have a few) and others, like the one above, are actually due to usps' failure and not dhl. i get that we've all heard the stories about dhl but most of the stories going around are actually false/misinformation/misuse of tracking websites. the furious hype is only generating more anxiety when again, i've never had a problem with dhl, don't know anyone who has... not saying there aren't issues, but i don't think a package goes missing or delayed any more with dhl than usps.

 

[cari12]

I am one of the people "freaking out" about DHL. Most of us are used to a certain level of service with Julep, and now that the service isn't the way it used to be, we are upset. If you go to a restaurant to buy dinner and you normally wait 10 minutes for your food, you become accustomed to that wait time. If you end up waiting 3 hours for food, you would be upset and you would question why. Completely different scenario, yes, but the bottom line is this: I paid my money, I'm used to receiving what I paid for in a timely manner. Now I'm not getting that. So I'm upset. Because I'm paying the same amount of money and not getting the same service. I posted several times on Facebook simply because it only takes one person to start a revolution. If I sit still and fold my hands in my lap like a good little girl, then I will continue to get the same service. But if I am vocal about it, and other consumers post their problems, then Julep will see that and reconsider switching back to their original carrier. Since I am waiting for a package that should have been shipped to New York but was instead shipped to Oregon, which has been sitting in a facility for 4 days without movement, then I reserve the right to pitch a fit. And, even if I pay for expedited shipping, DHL is still going to be the carrier. Their snafus are legendary. So, I'd be paying more for the same service? That's just insane. With all that being said, I'm not giving up on Julep. I love Julep - it's DHL I'm not happy with.

usps is to blame for this, not dhl...... your tracking indicates it was given to usps on the 22nd. to other posters: i get the reputation that dhl has, but to date, almost no one panicking has had a personal problem with dhl.. i haven't. i don't personally know anyone who has. every comment i've seen in relation to a julep package with 'evidence' that dhl sucks is actually because that person put the tracking number into usps' website before it has been given to them by dhl (thus using the incorrect tracking website; it needs to go through dhl first so use the appropriate dhl tracking site since they have a few) and others, like the one above, are actually due to usps' failure and not dhl. i get that we've all heard the stories about dhl but most of the stories going around are actually false/misinformation/misuse of tracking websites. the furious hype is only generating more anxiety when again, i've never had a problem with dhl, don't know anyone who has... not saying there aren't issues, but i don't think a package goes missing or delayed any more with dhl than usps.

Yeah go over to the August Ipsy thread and you will find plenty of DHL issues.

 

[CheshireCookie]

Originally Posted by r4chel77 /img/forum/go_quote.gif

to other posters: i get the reputation that dhl has, but to date, almost no one panicking has had a personal problem with dhl.. i haven't. i don't personally know anyone who has. every comment i've seen in relation to a julep package with 'evidence' that dhl sucks is actually because that person put the tracking number into usps' website before it has been given to them by dhl (thus using the incorrect tracking website; it needs to go through dhl first so use the appropriate dhl tracking site since they have a few) and others, like the one above, are actually due to usps' failure and not dhl. i get that we've all heard the stories about dhl but most of the stories going around are actually false/misinformation/misuse of tracking websites. the furious hype is only generating more anxiety when again, i've never had a problem with dhl, don't know anyone who has... not saying there aren't issues, but i don't think a package goes missing or delayed any more with dhl than usps.

I've actually had quite a mess with DHL this past month in regards to my Ipsy Glam Bag.

It arrived at DHL in IL, then it Processed, then it sat there for over a week...nothing...no movement, no update, nada. I've never had that happen with USPS. I've had my mailman be lazy and show that he tried to deliver something but no one was home, which was bologna, I was at the window and went out to grab the mail right after. He just isn't the best mailman, but I've learned to deal with him. DHL is a whole different ballgame, I finally had to contact Ipsy to find out what was going on with my last Glam Bag. I eventually did receive my bag, but when I looked at the tracking, all it finally said AFTER it was delivered was Out for Delivery. All of the updates that should have happened from DHL never uploaded or were never done and the bag was very, very late. Then, all of a sudden, it showed that my bag was states away back at DHL!

This is why some of us are very unhappy about DHL and the fact that Julep really should have notified us on the change since Julep seemed to be one of the best quick delivery subs that was out there. If you read the Ipsy threads you'll see how much of a mess DHL is. Julep is a tad more on the expensive side for a sub, especially with upgrades, even though YES it is still a good worth of products for what you pay, however, I'd expect decent shipping. Not next day shipping, but DECENT shipping. My father was a postman for over 25 years and he thinks DHL is an absolute joke at times.

I can tell you that my story is quite true, and I do know how to check and use a tracking website. I'm not freaking out as you say, but I'm certainly not happy about it. I just absolutely get why everyone else is upset. Here's hoping that DHL proves themselves better with Julep than they have with Ipsy!

 

[LinaMingo]

I checked on the julep site and it still says processing on the order so that's why I assumed it hasn't been shipped or anything. I will check though and contact CS. If not thank you girls /emoticons/[email protected] 2x" width="20" height="20" />

Just about all of my orders dating back to February say processing.

 

[r4chel77]

Originally Posted by CheshireCookie /img/forum/go_quote.gif

I've actually had quite a mess with DHL this past month in regards to my Ipsy Glam Bag.

It arrived at DHL in IL, then it Processed, then it sat there for over a week...nothing...no movement, no update, nada. I've never had that happen with USPS. I've had my mailman be lazy and show that he tried to deliver something but no one was home, which was bologna, I was at the window and went out to grab the mail right after. He just isn't the best mailman, but I've learned to deal with him. DHL is a whole different ballgame, I finally had to contact Ipsy to find out what was going on with my last Glam Bag. I eventually did receive my bag, but when I looked at the tracking, all it finally said AFTER it was delivered was Out for Delivery. All of the updates that should have happened from DHL never uploaded or were never done and the bag was very, very late. Then, all of a sudden, it showed that my bag was states away back at DHL!

This is why some of us are very unhappy about DHL and the fact that Julep really should have notified us on the change since Julep seemed to be one of the best quick delivery subs that was out there. If you read the Ipsy threads you'll see how much of a mess DHL is. Julep is a tad more on the expensive side for a sub, especially with upgrades, even though YES it is still a good worth of products for what you pay, however, I'd expect decent shipping. Not next day shipping, but DECENT shipping. My father was a postman for over 25 years and he thinks DHL is an absolute joke at times.

I can tell you that my story is quite true, and I do know how to check and use a tracking website. I'm not freaking out as you say, but I'm certainly not happy about it. I just absolutely get why everyone else is upset. Here's hoping that DHL proves themselves better with Julep than they have with Ipsy!

i definitely believe you! i know that there have been ipsy subscribers with dhl issues but my point was that most of the people worried with julep/dhl weren't actually currently or previously having problems... that's my only point!

also, it should hopefully please some of you that at least for september, julep's maven boxes are going completely usps and dhl will start in october (all other purchases will be dhl)... and apparently julep will be rolling out other shipping options soon, not just through dhl. or maybe through dhl but expedited; idk and i can't say which. apparently all maven boxes will soon be shipping out of new jersey...

which brings me to a happy point!: i am hoping that the new jersey warehouse will have a sale. i highly highly doubt i would ever drive down for it (i'm in MA) but it's exciting to think that maybe some east coast fans could get in on the warehouse sale, too (besides online).

 

[boogiedowndiva]

Originally Posted by r4chel77 /img/forum/go_quote.gif

usps is to blame for this, not dhl...... your tracking indicates it was given to usps on the 22nd.

to other posters: i get the reputation that dhl has, but to date, almost no one panicking has had a personal problem with dhl.. i haven't. i don't personally know anyone who has. every comment i've seen in relation to a julep package with 'evidence' that dhl sucks is actually because that person put the tracking number into usps' website before it has been given to them by dhl (thus using the incorrect tracking website; it needs to go through dhl first so use the appropriate dhl tracking site since they have a few) and others, like the one above, are actually due to usps' failure and not dhl. i get that we've all heard the stories about dhl but most of the stories going around are actually false/misinformation/misuse of tracking websites. the furious hype is only generating more anxiety when again, i've never had a problem with dhl, don't know anyone who has... not saying there aren't issues, but i don't think a package goes missing or delayed any more with dhl than usps.

I'm pretty sure Julep put the correct label on it and handed it over to DHL. Otherwise, I wouldn't have been able to track it and it wouldn't be on it's way to me (I called and they said it has seen some movement towards my end which hasn't been reflected on the DHL tracking website). So, DHL is responsible for sending my package to another state. Now... let's check out another package I have being shipped from Julep:



Sorta slow, but not sitting in a warehouse for almost a week. See, no complaints from me regarding this one, since (even though it's on a slow boat) it's on it's way to me. 

I know you're trying to stay positive and I commend you for that. I like your optimism, I really do. So you've convinced me to adopt a wait-and-see.

In the meantime, I know that Julep is shipping our September Maven boxes using USPS during their transition to DHL. After that, October boxes will be shipped via DHL. 

 

[greatbleuheron]

Originally Posted by r4chel77 /img/forum/go_quote.gif

i definitely believe you! i know that there have been ipsy subscribers with dhl issues but my point was that most of the people worried with julep/dhl weren't actually currently or previously having problems... that's my only point!

also, it should hopefully please some of you that at least for september, julep's maven boxes are going completely usps and dhl will start in october (all other purchases will be dhl)... and apparently julep will be rolling out other shipping options soon, not just through dhl. or maybe through dhl but expedited; idk and i can't say which. apparently all maven boxes will soon be shipping out of new jersey...

which brings me to a happy point!: i am hoping that the new jersey warehouse will have a sale. i highly highly doubt i would ever drive down for it (i'm in MA) but it's exciting to think that maybe some east coast fans could get in on the warehouse sale, too (besides online).

I had problems with DHL/Ipsy.  My package was shipped close to me and sat in a warehouse for several days.  Then it was shipped to a warehouse in a state far away from me and close to the original shipping location, where it sat for several days.  Then it was sent to yet another hub where it sat for several days.  DHL is not only slow, but they have a system that sends packages on a route that is highly illogical.  I understand that you haven't had a bad experience with DHL, but please do understand that many of us who are concerned about Julep switching to DHL are worried based on our personal difficulties with DHL.

 

[starletta8]

Well, I'm now 12 business days waiting on an order that was sent DHL.

Guess this is my last month being a Maven, since I refuse to pay for something and be pushing a month to receive it.

 

[angismith]

Did any of you receive an email from Julep this morning about choosing which item will be 50% off in the Secret Store? I clicked on the link and it took me straight to Julep's FB page. Apparently, FB is becoming Julep's preferred method of communication with its Mavens and its customers. By taking me to the FB page, it tells me that my Maven vote carries the exact same weight as some who just happens to follow Julep on FB. If we want to be heard on an issue, it appears that FB is the place to do it. So, please everybody this is getting frustrated about waiting for a DHL-shipped order, let Julep know on their FB page. Regularly. But politely. 

 

[luckyme502]

Originally Posted by angismith /img/forum/go_quote.gif

Did any of you receive an email from Julep this morning about choosing which item will be 50% off in the Secret Store? I clicked on the link and it took me straight to Julep's FB page. Apparently, FB is becoming Julep's preferred method of communication with its Mavens and its customers. By taking me to the FB page, it tells me that my Maven vote carries the exact same weight as some who just happens to follow Julep on FB. If we want to be heard on an issue, it appears that FB is the place to do it. So, please everybody this is getting frustrated about waiting for a DHL-shipped order, let Julep know on their FB page. Regularly. But politely. 

This really annoys me.  I deleted my Facebook page a couple months ago for many different reasons.  I don't feel like I should have to have a Facebook account to participate with a company I do business with.  I think I will e-mail Julep right now and let them know how I feel about that.  

 

[r4chel77]

Originally Posted by luckyme502 /img/forum/go_quote.gif

This really annoys me.  I deleted my Facebook page a couple months ago for many different reasons.  I don't feel like I should have to have a Facebook account to participate with a company I do business with.  I think I will e-mail Julep right now and let them know how I feel about that.  

it is weird that facebook has become the new internet in this way.... definitely let us know their response.

did anyone get a shipment email today?

 

[jessicalriley]

This really annoys me.  I deleted my Facebook page a couple months ago for many different reasons.  I don't feel like I should have to have a Facebook account to participate with a company I do business with.  I think I will e-mail Julep right now and let them know how I feel about that.  

It annoys me, too. I guess it is just a convenient way to communicate. But, I'm still annoyed.

 

[deactivateduser232015]

Also it's kind of gross because Facebook is horribly intrusive in terms of privacy. Many companies like it for that reason, because they can gather data on you. Without you knowing or you getting anything out of it (other than targeted ads n____n)