Julep September 2013 (Spoilers)

[LuckyMoon]

Originally Posted by ILikeGiants /img/forum/go_quote.gif


Or MAYBE they'll have an option for Maven boxes where you can say "ship right away" after you've made your selection instead of waiting until the end of the window? That would be pretty sweet. 

oooh, I like this idea!

 

[greatbleuheron]

Originally Posted by LinaMingo /img/forum/go_quote.gif

I wrote to Julep last week about DHL and this was part my reply.

Thank you for reaching out to us. We greatly appreciate your feedback and are staying positive about making our switch to DHL. Please keep us posted on your first experience. This month for your Maven box we are shipping with USPS and will be moving to DHL for the October Maven box. We have moved our shipping facility for monthly Maven boxes to New Jersey. This change is part of a larger effort to improve the delivery of Julep products to our customers. Soon we’ll be rolling out new options to customize how fast your order arrives. Stay tuned as we work to add this brand new features to our Maven program.

I had also questioned why my orders were not coming from NJ since I am in PA. 

"We . . . are staying positive about making our switch to DHL."

Is it just me, or does that sound like the corporate-speak version of "NA NA NA I'M NOT LISTENING I CAN'T HEAR YOU."

We are staying positive about having switched to a crappy carrier that will lose or damage your parcel!  We are staying positive about switching to a carrier that will send your stuff to random, wildly distant hubs, thus ensuring that you'll now receive your polish four times slower than you used to!  We are staying positive, #@&*($& it!  DO NOT THREATEN OUR POSITIVITY!

 

[gemstone]

"We . . . are staying positive about making our switch to DHL." Is it just me, or does that sound like the corporate-speak version of "NA NA NA I'M NOT LISTENING I CAN'T HEAR YOU." We are staying positive about having switched to a crappy carrier that will lose or damage your parcel!  We are staying positive about switching to a carrier that will send your stuff to random, wildly distant hubs, thus ensuring that you'll now receive your polish four times slower than you used to!  We are staying positive, #@&*($& it!  DO NOT THREATEN OUR POSITIVITY!

...or the CS rep has no control of who they ship through, and can't really make a case about switching back until they've actually used it for more than a week?

 

[jennm149]

I wrote to Julep last week about DHL and this was part my reply. Thank you for reaching out to us. We greatly appreciate your feedback and are staying positive about making our switch to DHL.

Is it just me, or does that sound like the corporate-speak version of "NA NA NA I'M NOT LISTENING I CAN'T HEAR YOU." We are staying positive about having switched to a crappy carrier that will lose or damage your parcel!  We are staying positive about switching to a carrier that will send your stuff to random, wildly distant hubs, thus ensuring that you'll now receive your polish four times slower than you used to!  We are staying positive, #@&*($& it!  DO NOT THREATEN OUR POSITIVITY!

I read this as "yeah, we think the DHL switch is going to be a total fuster-cluck too, but we are "staying positive" about it because it's the only way we can psychically prepare ourselves for the coming s#*t-storm of problems." I really, really hope everyone who posts nasty stuff on Facebook remembers that there's usually only so much CSRs and their managers can do when there's a big problem should DHL perform as expected. Decisions about what shipping to use are generally made WAY above their pay grade. I know the folks here know that, but man, I'm afraid it will get ugly.

 

[jessicalriley]

i'm sorry! i hope i wasn't gloating because i know you posted about that the other day. it's still up for purchase on the website so i'm sure it was in error; have you called them already? 

Lol! I know you weren't gloating! I just got an email from CS & they are sending Zoe. I guess it was just a packing error. As far as shipping goes, the CS rep basically said the same thing to me. They are transitioning, staying positive, options will be available, etc... Oh well, guess DHL is here to stay.

 

[greatbleuheron]

Originally Posted by gemstone /img/forum/go_quote.gif

...or the CS rep has no control of who they ship through, and can't really make a case about switching back until they've actually used it for more than a week?

Sure, of course the CS rep has no control.  I can see why they would want to "stay positive" for their own psychological comfort.  

But it still comes off as a pretty tone-deaf thing to say to your customers.  There's a difference between what you say to yourself in the privacy of your own head when you see a big SNAFU heading your way, and what you should say outside the privacy of your head if you want to convey to your customers that you value their concerns.

 

[r4chel77]

people are freaking out about dhl... if one wants free shipping, it will be dhl. if one doesn't, one will have the option to pay.

i don't see the problem.

 

[Lulubelle107]

I'm honestly not that worried about shipping.  I'm also not going to assume there will be problems, but if there are, there are far many other things I can get worked up about.  This just isn't one of them for me.

 

[Flowerfish]

After regretfully skipping this month I ended up emailing Julep customer service yesterday explaining that I had made a bad decision and asking if there was any way that I could unskip.  I have only heard good things about Julep's customer service so I thought I may as well give it a shot.  I got a very nice reply today from someone named Justine at Julep who said she had just a few hours left to unskip me.  She said she would unskip my Classic with a Twist box, but if I would rather receive a different box to just let her know within the time window (I had just a few hours and barely made it!)  I thought that was such good customer service, this has really made my day 

  I will now go on to be a big promoter of Juelp 

 

[theexxception]

Hey everyone I'm new on the julep threads I couldn't figure out how to join the group. Anyway I have a question for you ladies. I purchased Kai on august 18 with 5-10 day shipping but it still says processing. No shipping notice nothing. Wondering if any of you were having this issue.

 

[jessicalriley]

Hey everyone I'm new on the julep threads I couldn't figure out how to join the group. Anyway I have a question for you ladies. I purchased Kai on august 18 with 5-10 day shipping but it still says processing. No shipping notice nothing. Wondering if any of you were having this issue.

I would contact customer service since you have not gotten a shipping notice. I have heard some day they have received their order with no shipping notice, but I think you should have received it by now...or maybe wait til tomorrow?

 

[LinaMingo]

Originally Posted by theexxception /img/forum/go_quote.gif
Hey everyone

I'm new on the julep threads I couldn't figure out how to join the group.

Anyway I have a question for you ladies. I purchased Kai on august 18 with 5-10 day shipping but it still says processing.

No shipping notice nothing. Wondering if any of you were having this issue.

Also check your spam folder for the shipping notice if you have not already.  Mine has ended up in there a few times.  Hope you get answers soon.

 

[theexxception]

Also check your spam folder for the shipping notice if you have not already.  Mine has ended up in there a few times.  Hope you get answers soon.

I checked on the julep site and it still says processing on the order so that's why I assumed it hasn't been shipped or anything. I will check though and contact CS. If not thank you girls /emoticons/[email protected] 2x" width="20" height="20" />

 

[autopilot]

Originally Posted by theexxception /img/forum/go_quote.gif



I checked on the julep site and it still says processing on the order so that's why I assumed it hasn't been shipped or anything. I will check though and contact CS. If not thank you girls

My orders never update beyond processing on the Julep site. BEYOND frustrating!!!

 

[Jac13]

I wonder if they are sold out of Kai and that is why it is saying processing.

 

[JaneSays]

I ordered Kai on the 18th and received it yesterday.  I did get a shipping confirmation with a tracking number, but the tracking didn't update until delivery last night.

 

[JamieO]

Originally Posted by theexxception /img/forum/go_quote.gif
Hey everyone

I'm new on the julep threads I couldn't figure out how to join the group.

Anyway I have a question for you ladies. I purchased Kai on august 18 with 5-10 day shipping but it still says processing.

No shipping notice nothing. Wondering if any of you were having this issue.

I am having the very same issue. I ordered on the 18th as well. I have been charged but and got an order confirmation email, but nothing since then.

 

[tacehtpuekam]

My Kai order shipped on 8/19...tracking finally updated & it shows that it went from WA to AL and won't get to me until 8/30. 

Not understanding why it would go all the way to Alabama first when I'm in Wisconsin....

 

[jrenee]

Hey all.  If folks were interested in trying the Konjac Sponge but either missed out or didn't want to spend $12 on a face sponge, I found a sale on Missha's website for similar sponges.  It doesn't come with a suction cup, lol, but I would hang mine in the shower anyway.  

They're on sale for $3.50 and if you sign up for a new account, you get a coupon for free shipping so you don't have to spend $40 or more. 

http://www.misshaus.com/ctrl.php?page=mainProductDetail&p_code=MSMS2285&ctg=BAA

 

[angismith]

Originally Posted by Flowerfish /img/forum/go_quote.gif

After regretfully skipping this month I ended up emailing Julep customer service yesterday explaining that I had made a bad decision and asking if there was any way that I could unskip.  I have only heard good things about Julep's customer service so I thought I may as well give it a shot.  I got a very nice reply today from someone named Justine at Julep who said she had just a few hours left to unskip me.  She said she would unskip my Classic with a Twist box, but if I would rather receive a different box to just let her know within the time window (I had just a few hours and barely made it!)  I thought that was such good customer service, this has really made my day 

  I will now go on to be a big promoter of Juelp 

This is similar to how I started with Julep. I got my May Intro Box and my June sub box within a week of each other. I have found Customer Service to be very accomodating if you call or if you have a specific problem. If it is the same complaint as most people are having, I get a standard response instead of an individualized response. I love Julep overall, but they are having growing pains, IMO, mostly making changes for their bottom line, which any normal company WOULD do. We just got spoiled in the beginning, I think.