Julep September 2013 (Spoilers)

[rainpetal]

I've had far more problems with USPS than I have had with dhl.  I've had USPS completely lose a box of books from my parents and the basic response was "too bad, we don't care."  I also just had the champagne trio supposedly delivered, but there was no package.  I submitted a claim but can't even get the USPS to call back.

Julep at least sent a replacement of the trio to a different address for me.

I wish I could get fedex or UPS, anybody but the post office.

 

[LinaMingo]

I also rec'd my Kai yesterday.

Has anyone taken advantage of the Savvy30 sale?
 

 

[gemstone]

Originally Posted by rainpetal /img/forum/go_quote.gif

I've had far more problems with USPS than I have had with dhl.  I've had USPS completely lose a box of books from my parents and the basic response was "too bad, we don't care."  I also just had the champagne trio supposedly delivered, but there was no package.  I submitted a claim but can't even get the USPS to call back.

Julep at least sent a replacement of the trio to a different address for me.

I wish I could get fedex or UPS, anybody but the post office.

The problem with all of the delivery options is that your experience really depends on how good your delivery person is.  I have had UPS drivers pretend to deliver my package, just so they could log it in as delivered (On days where I have been in the front yard working in the garden the whole day- no way I would have missed them!) I've also had the same thing happen from USPS when I lived in a different neighborhood.  My current postal worker is AWESOME and has actually waited an extra 5 minutes on my block to see if I came home so she didn't have to leave a really big box on my porch that couldn't be concealed- and so I wouldn't have to pick it up at the office.

Also- they really can't do anything if the shipper doesn't pay for tracking.  USPS serves a much broader demographic, so they still offer the most basic options. (Like shipping a package without tracking/insurance).  You can't send a package via UPS or FEDEX without both of those things, but they are also much more expensive.

 

[rainpetal]

Originally Posted by gemstone /img/forum/go_quote.gif

The problem with all of the delivery options is that your experience really depends on how good your delivery person is.  I have had UPS drivers pretend to deliver my package, just so they could log it in as delivered (On days where I have been in the front yard working in the garden the whole day- no way I would have missed them!) I've also had the same thing happen from USPS when I lived in a different neighborhood.  My current postal worker is AWESOME and has actually waited an extra 5 minutes on my block to see if I came home so she didn't have to leave a really big box on my porch that couldn't be concealed- and so I wouldn't have to pick it up at the office.

Also- they really can't do anything if the shipper doesn't pay for tracking.  USPS serves a much broader demographic, so they still offer the most basic options. (Like shipping a package without tracking/insurance).  You can't send a package via UPS or FEDEX without both of those things, but they are also much more expensive.

Both packages had tracking.  How do you lose a box full of books in a warehouse?  Did they even bother looking?  That's my biggest problem, when something goes wrong, they still don't care.

 

[mariahk83]

Originally Posted by rainpetal /img/forum/go_quote.gif


Both packages had tracking.  How do you lose a box full of books in a warehouse?  Did they even bother looking?  That's my biggest problem, when something goes wrong, they still don't care.

hah you'd be surprised how easy it is to lose stuff!  I used to work for a large shipping company on the freight side (read: stuff over 100lbs) and stuff got lost every day!  Someone would load it onto a truck without the paperwork so it never showed it moved and then no one knows where it's supposed to go etc....it happens a ton!  BUT good customer service can help track those things down sometimes, just have to be willing to make the calls necessary (and pray the guys on the docks look like they say they will!)

 

[boogiedowndiva]

Originally Posted by rainpetal /img/forum/go_quote.gif


Both packages had tracking.  How do you lose a box full of books in a warehouse?  Did they even bother looking?  That's my biggest problem, when something goes wrong, they still don't care.

I've had issues with just about every carrier. Just two days ago I had to have Saks file a claim with FedEx because FedEx delivered to the wrong address - it was a limited edition eyeshadow and I had to go to Saks five separate occasions to have the Chanel counter people at Saks file the claim and place an order for a replacement product. FedEx is all, "sorry can't be helped." and some jerk just got my sweet Moon River eyeshadow stick for free. 

Guess we just have to put up with it, because until someone creates a makeup shipping service which will have sleek delivery trucks with glitter wheels that deliver our special pretties on time and unharmed.   

 

[CaptainSassy]

I've been one of the lucky ones that encountered the whole ipsy/DHL nightmare. Bag never made it and they are shipping another hodge podge bag out using guess who??? Yep DHL. So I've got that to look forward to. my craptastic bag might be here in sept. . ( eye roll) But my julep order from the 15th is out for delivery! Yay!!!

 

[angismith]

I really hate all the negativity that has been filling up the pages on this thread this month. Julep needs to listen to the uproar instead of remaining positive about DHL. This many people can't be wrong. And for those of us who expect better, I guess we will just have to pay for it as was hinted at in one repsonse. I am no longer going to take being a Maven as anything exclusive and just as a discount on prices. i have not received my shipping email for September yet. 

Regarding September, I am so sad that I had to cut costs and not get the entire collection. I do love all the colors (with maybe the exception of another dark blue). I can't wait to try my new microglitters .... and I am hoping for some awesome greens October ... and a beautiful rust.

 

[LuckyMoon]

Originally Posted by r4chel77 /img/forum/go_quote.gif

i got my shipment email for the september box ~15 mins ago! woohoo! hope you all get them, too

I haven't received a shipping email for my Sept. box yet.

Anyone else still waiting?

 

[JamieO]

I got my Kai today! Phew! I ordered on the 18th and never got a shipping email, so I actually sent them an email today. I haven't heard back from them yet, but I just checked my mail and it was there, so yay! 

 

[chelsealady]

Originally Posted by LinaMingo /img/forum/go_quote.gif

I also rec'd my Kai yesterday.

Has anyone taken advantage of the Savvy30 sale?

I have got the Flapper Fave and Kai in my cart but I just can't pull the trigger.  I know I don't have Coco but I am not sure if I have Zora or Gabriella.   

I've got the upgrade box(10) from Julep coming, the Bondi box(3) and potentially a polish from Birchbox(1).  So I need another polish like I need a hole in the head.

 

[LuckyMoon]

Has anyone tried these from Sephora?  They are on sale for $15 (from $16 

)  They are Harley, Kim, and Dendrie.  I'm thinking about it... but don't need more polish. 

 

[chelsealady]

Originally Posted by LuckyMoon /img/forum/go_quote.gif

Has anyone tried these from Sephora?  They are on sale for $15 (from $16 

)  They are Harley, Kim, and Dendrie.  I'm thinking about it... but don't need more polish. 

Yeah but if you get the Sephora groupon deal.  It would only be $10.00.

 

[LuckyMoon]

Originally Posted by chelsealady /img/forum/go_quote.gif


Yeah but if you get the Sephora groupon deal.  It would only be $10.00.

Very true.  Great idea!

 

[jessicalriley]

I really hate all the negativity that has been filling up the pages on this thread this month. Julep needs to listen to the uproar instead of remaining positive about DHL. This many people can't be wrong. And for those of us who expect better, I guess we will just have to pay for it as was hinted at in one repsonse. I am no longer going to take being a Maven as anything exclusive and just as a discount on prices. i have not received my shipping email for September yet.  Regarding September, I am so sad that I had to cut costs and not get the entire collection. I do love all the colors (with maybe the exception of another dark blue). I can't wait to try my new microglitters .... and I am hoping for some awesome greens October ... and a beautiful rust.

I haven't been happy with julep this month either. I also haven't gotten shipping for my maven box.

 

[gemstone]

I haven't been happy with julep this month either. I also haven't gotten shipping for my maven box.

That's not unreasonable, though, as they advertise shipping by or on the first. Some months it'll be a few days before, some months it'll be on the date. I think you've just been lucky until now!

 

[jessicalriley]

That's not unreasonable, though, as they advertise shipping by or on the first. Some months it'll be a few days before, some months it'll be on the date. I think you've just been lucky until now!

I guess so! Just need to find something to gripe about. Lol.

 

[Lolo22]

Oops. I got an email saying my card needs to be updated. I had a bad feeling I'd forgotten to put my new card in there. Now I'm out of state for work and the site won't work from my phone so I'm not sure if I'll get a box in time.

 

[LuckyMoon]

• When can I expect my Maven Box to arrive? When you first become a Julep Maven, we'll send out your Introductory Box as soon as your account is processed. Monthly Julep Maven Boxes start shipping on the 27th of each month. Please allow 7 to 10 business days for your box to arrive. Please note: if your shipping address is outside of the continental United States your box may take longer to arrive.

The above is from Julep's website.  I don't know what "start shipping on the 27th" means, but I thought the 27th we are billed and the Maven boxes are sent out.  

 

[angismith]

Originally Posted by JamieO /img/forum/go_quote.gif

I got my Kai today! Phew! I ordered on the 18th and never got a shipping email, so I actually sent them an email today. I haven't heard back from them yet, but I just checked my mail and it was there, so yay! 

I have noticed that Julep does not always send a confirmation email, but I have never NOT had a shipping confirmation with tracking. So I would have checked with CS long before you did ... esp. if it was already taken from my payment account.