Julep August 2014

[Lily V]

Pretty swatches!! Thanks @ !

@@bonita22 ugh, I didn't hear about substituting for India, I got the polish lovers upgrade too- I really hope it's in my box! /emoticons/[email protected] 2x" width="20" height="20" />

 

[mandithomas89]

Man, I would totally rather get 1900 jules than my box tomorrow. Lucky ducks.

 

[mollybb]

Thanks for the swatches @! I'm so excited to get my box, this is one of my favorite collections they've done.

I still haven't gotten a shipping confirmation and they really couldn't tell me when I'll be getting my box when I called today. I did get the email about the 1900 jules though, that definitely helps make up for the delayed shipping!

 

[KateR]

I finally got a response! Yay!

They also gave me 400 Jules for the delayed shipping on the July box. That's really random.

 

[Spydar]

The Cs rep I talked to a few days ago said that the substitutions were for those who weren't billed in the first round. She says mine was billed first round and that it should be everything I ordered. I won't know until Saturday when my box comes. Also got the email for the 1900 Jules, but haven't gotten them in my account yet.

So I really feel like something happened with Julep around June maybe? There just seems to be more issues than usual.

 

[CocoGadget]

HI Guys,

I just received my box and I am so upset!

I was in the second round of billing because i forgot to refill my prepaid card (i use for all subs) in time for billing (which is...when?) I got the email stating that my box was on its way - but that there was at least one polish missing, with no other info.

This is what I received:



My addons, (sushmita -gorgeous) and some topcoat, and the eyeliner are all great. But there are two Queene annes (didnt order - wasnt expecting one, let alone two). I ordered Joyce (red) and India (ocean blue) and neither were included.

I also have no response from Julep or Jules added to my account OR any indication that they care that theyve lost a customer??

Be warned ladies!

 

[secrethoarder]

HI Guys,

I just received my box and I am so upset!

I was in the second round of billing because i forgot to refill my prepaid card (i use for all subs) in time for billing (which is...when?) I got the email stating that my box was on its way - but that there was at least one polish missing, with no other info.

This is what I received:

image(34).jpeg

My addons, (sushmita -gorgeous) and some topcoat, and the eyeliner are all great. But there are two Queene annes (didnt order - wasnt expecting one, let alone two). I ordered Joyce (red) and India (ocean blue) and neither were included.

I also have no response from Julep or Jules added to my account OR any indication that they care that theyve lost a customer??

Be warned ladies!

Oh gosh, that's awful. I'm so sorry this happened to you. 

Hopefully Julep will make it right by ordering more stock of India and Joyce and express shipping it out to everyone who was affected by this. That's really the only solution that I would be satisfied with.  

 

[CocoGadget]

Hopefully Julep will make it right by ordering more stock of India and Joyce and express shipping it out to everyone who was affected by this. That's really the only solution that I would be satisfied with.

I also think that's the only solution, I want what I want, otherwise I wouldn't have ordered it!

 

[Spydar]

HI Guys,

I just received my box and I am so upset!

I was in the second round of billing because i forgot to refill my prepaid card (i use for all subs) in time for billing (which is...when?) I got the email stating that my box was on its way - but that there was at least one polish missing, with no other info.

This is what I received:

image(34).jpeg

My addons, (sushmita -gorgeous) and some topcoat, and the eyeliner are all great. But there are two Queene annes (didnt order - wasnt expecting one, let alone two). I ordered Joyce (red) and India (ocean blue) and neither were included.

I also have no response from Julep or Jules added to my account OR any indication that they care that theyve lost a customer??

Be warned ladies!

Billing is the 27th.

Wtf I would be so mad. At least sub out different colors from the collection! Ug

 

[jennm149]

I got the notices yesterday about the bonus points, but there's no sign of shipping on one of my boxes.  I even signed up for the FedEx tracking system and there's nothing there.

Trying to decide how long to wait to call about it.  It's one of the super-cheap subs, so I hate making "waves" about it ...

 

[jennm149]

HI Guys,

I just received my box and I am so upset!

I was in the second round of billing because i forgot to refill my prepaid card (i use for all subs) in time for billing (which is...when?) I got the email stating that my box was on its way - but that there was at least one polish missing, with no other info.

This is what I received:

My addons, (sushmita -gorgeous) and some topcoat, and the eyeliner are all great. But there are two Queene annes (didnt order - wasnt expecting one, let alone two). I ordered Joyce (red) and India (ocean blue) and neither were included.

I also have no response from Julep or Jules added to my account OR any indication that they care that theyve lost a customer??

Be warned ladies!

That's just ridiculous!  Doesn't anyone there pay any attention to what they are adding to the boxes?  Or do the guys in the warehouse just shrug, figuring maybe you ordered 2 of the same polish?

 

[Lolo22]

Just got my shipping notification today.  Here's hoping that everything is accurate.  I did email Julep about a different issue.  I just opened my box of ta-da drops and at least a third of it was gone.  Any idea if they are going to do anything about it?

20140731_074839.jpg

After seeing this post I opened my drops and mine look just like this too (and still sealed).  I already emailed about the missing cuticle pusher so I'm just going to forget about it.  I wasn't going to use them anyway.  It just irritates me that this has been a known issue for so long and they continue to sell them.

 

[rainpetal]

After seeing this post I opened my drops and mine look just like this too (and still sealed).  I already emailed about the missing cuticle pusher so I'm just going to forget about it.  I wasn't going to use them anyway.  It just irritates me that this has been a known issue for so long and they continue to sell them.

No response yet about the drops.  I was kinda apathetic about them anyways, but I figured it didn't hurt me at all to email them about it and if I get a replacement or jules or something, I'll be happy.

I did get the email about the late shipping and the 1900 jules.  I'm thrilled about that, but I'm worried that I won't be getting the actual polishes I ordered since I seem to have ordered all the popular ones this month.  At least the 1900, when they show up, will get me yet another free box.

 

[Lynn Haller]

I got the notices yesterday about the bonus points, but there's no sign of shipping on one of my boxes. I even signed up for the FedEx tracking system and there's nothing there.

Trying to decide how long to wait to call about it. It's one of the super-cheap subs, so I hate making "waves" about it ...

I still haven't gotten notice either. I have emailed, no response. I am sure it is because I didn't renew. I am going to try to call when I get home.

 

[CocoGadget]

@@Spydar

Thank you!

 

[CocoGadget]

@jennm149  right?!

Like why send two? just pick another color...any other!

 

[sylarana]

I'd refuse a replacement polish and ask to return for a refund. I got my box today with both India and Kirti .. both are amazing. But, I didn't want any of the other polishes of this month nor queen Anne .. there is simply nothing they could do except for giving me my money back if those 2 had been out of stock. I am very sorry for anyone that didn't receive the polishes they ordered. That sucks!

 

[Lynn Haller]

So, after being on hold for nearly 20 minutes, I FINALLY was able to speak to someone about my box!  They went ahead and canceled my prepaid August box and DID NOT refund my money.  She asked if I would still like to have it shipped out, and I said that if the colors were still available I would like to receive it because not only had it been paid for, but I had cashed in my Jules to receive a 4th polish.  Well, as it turns out 2 or 3 of the 4 polishes were no longer available.  She said what they are doing in that case is sending an alternate color and a discount code.  Since I just canceled, I wasn't really interested in a discount code and was really upset that I couldn't get my original colors.  They did go ahead and refund my money for the box, but I guess all my jules are just out the window.  The customer service lady was very nice, she really didn't have an explanation as to why they would have canceled before they shipped the box since it was prepaid.  I am ok with it, I have too much polish right now anyway, but anyone else canceling in the future...GET YOUR SHIPPING NOTICE FIRST!  Lesson learned.

 

[bonita22]

@@CocoGadget that's awful! I don't understand why they would send you two of the same polish. Hopefully you can ask for a refund.

 

[jennm149]

Talked to someone about my still unsent box. She told me what we know - India is the issue. She did say that if I haven't been told I'm not getting it, I may still get it. So I'll just wait to see what finally shows up. If I don't like what I get, I'll call to see what can be done.

FWIW, Queen Ann is apparently what they are including as the substitute, but I already have it (came today with my "main" order). The colors are so gorgeous, I am a bit sorry I didn't upgrade.