It seems pretty silly to send two of the same polish as replacements. I've seen other people say that when that happened to them, Julep also sent them promo codes/ gift cards so they could order the missing colors when they come back in stock. Maybe try contacting them about it?HI Guys,
I just received my box and I am so upset!
I was in the second round of billing because i forgot to refill my prepaid card (i use for all subs) in time for billing (which is...when?) I got the email stating that my box was on its way - but that there was at least one polish missing, with no other info.
This is what I received:
image(34).jpeg
My addons, (sushmita -gorgeous) and some topcoat, and the eyeliner are all great. But there are two Queene annes (didnt order - wasnt expecting one, let alone two). I ordered Joyce (red) and India (ocean blue) and neither were included.
I also have no response from Julep or Jules added to my account OR any indication that they care that theyve lost a customer??
Be warned ladies!
Julep August 2014
- Thread starter Lolo22
- Start date
Help Support Makeuptalk.com forums:
I feel a bit silly asking but what's the difference between first and second round billing?
You guys in the US are kinda lucky to be getting your boxes! Even before the change in shipping provider I've always received my boxes late since I'm in Canada. Funny thing is Sephora ships DHL to me and I got an order I placed a couple days ago before any of the Julep ones.
You guys in the US are kinda lucky to be getting your boxes! Even before the change in shipping provider I've always received my boxes late since I'm in Canada. Funny thing is Sephora ships DHL to me and I got an order I placed a couple days ago before any of the Julep ones.
Jac13
Jac13
- Joined
- Jun 25, 2013
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- 1,382
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I called them yesterday around 12 central time and someone picked up right away. The rep told me that my box should go out Mon or Tues. I didn't know the Jules was being offered until later. So I sent them an email saying that I was hoping to receive my box no later than Thurs since I am going out of town for my birthday for the weekend. I also asked about the Jules. I haven't receive a written responses from them. I was rather surprise to get a tracking number with an expectant arrival for Wed/ Thurs. I still would love those Jules. I ordered Neha and Tanzeen and the plum eyeliner, which I don't need. I think I now have 4 plums including the one coming to me. I hope things are better for Sept.
Jac13
Jac13
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- Jun 25, 2013
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- 327
Those swatches are very pretty. I wish Julep would do swatches like this. I could care less if it's on a model. I would have gotten the upgrade if I had known they would turn out like this. Oh well. I guess I will get them overtime.I swatched all the colors on a nail wheel and figured I'd share with everyone. I really think Julep knocked it outta the park with this collection! Every color is just beautiful and the formulas seem great and dried fast. A few of them are even one-coaters which is always good! Standouts for me are: India, Waleska, Kirti, Tammi,Katie and Queen Anne which is just full of beautiful glitter. I'm scared that Tammi is going to stain as bad as Tatum from a few months ago...fingers crossed it doesn't!
Swatches are all in full sun except for the white background photo which is indoor lighting. 2 coats of all polishes.
10354816_833129465227_7858055161585486831_n.jpg10534741_833129420317_7524456692405699342_n.jpg1044898_833129664827_1564755342425365427_n.jpg1900056_833129490177_557953502949254824_n.jpg10447410_833129570017_8297084797370059843_n.jpg10513269_833129510137_6809929198529832849_n.jpg10583960_833129550057_1967807755108026406_n.jpg
I think first round billing refers to people that they charge right away and second round billing is for people whose cards didn't go through the first time (because they didn't have enough money on the card, billing info was wrong, etc). I don't know if that matters a whole lot as far as shipping goes, I would have been part of first round billing but I just got shipment confirmation today and it still hasn't been picked up by Fedex.
- Joined
- Mar 11, 2014
- Messages
- 94
- Reaction score
- 62
I cancelled my sub to Julep this week. I really enjoyed seeing the colors this month thanks for posting the pictures PrettyLights! When I read through the posts to this point it just confirms for me that I made the right decision. When I cancelled the girl was very nice, but she said "Oh I see you are a long time Maven," she said it several times - I have only been a maven for 13 months. So I guess that many Mavens aren't sticking around that long ? (Or it means nothing and it is just part of their script).
They sent me a follow up email and asked for a reply to questions on why I quit. The fact that it isn't a web survey tells me that they aren't collecting data on why people are quitting.
My replies are here in the spoiler (its kind of wordy). Guess I had a lot to say to them.
Good luck to everyone continuing on - may you one day get a box that is correct, timely and full of good formula interesting polish.
/emoticons/[email protected] 2x" width="20" height="20" />
They sent me a follow up email and asked for a reply to questions on why I quit. The fact that it isn't a web survey tells me that they aren't collecting data on why people are quitting.
My replies are here in the spoiler (its kind of wordy). Guess I had a lot to say to them.
Hello Julep Maven Team,
The fact that this is an email and not a web survey seems to indicate that you are not collating or collecting metrics on this data. Despite this I will happily answer your questions.
Why did you become a Maven? I was very interested in your products and in the free box of polish. I thought it was a great way to sample your program and I was also very happy that I was able to skip months. That was really key for me. If there was no skip option I would not have committed myself.
Why did you cancel your Maven subscription? .
1. Polish Quality vs. Polish Price- Julep's bottles are half the volume of most other polishes and at their regular price point they are one of the most expensive polishes in the market place. So at that price point I feel the formula for each polish should be predictable and high quality. Unfortunately this is not true - the polish quality is basically random. Some formulas are fabulous, but some are not. Some are basically unusable. At this price point polish quality should be predictable and uniform. There are many competitor products that do not have this quality issue and are twice the volume and are less expensive.
2. Creativity - Many of the 2014 collections were dupes of previous polishes. I realize that there are only so many colors on the color wheel - but there are lots of finishes and lots of themes that could be considered that would be so much fun. There were months that I could list the dupes based on your own product line so you were duping yourself? I have seen more creativity from drug store lines Sally Hansen, Julie G & Sinful Colors lately. Just leaves me shaking my head. You could and should be doing a better job.
3. Julep Marketing - Not sure how to put this - you are selling your access to Mavens as your breakthrough product for venture capital investment. It isn't based on nail polish. But you have this corporate persona of being a "girlfriend." It is just disingenuous and ICK. Finally although you discuss your donations to support women there is virtually no mention of this in your magazine articles in financial magazines and there is no transparency on this. Frankly I doubt that you have fulfilled this marketing promise. Jane Park has a marketing background and this is a marketing driven organization - to the detriment of other functions within your organization, such as logistics.
4. Maven Program Changes - The changes to the Maven program have made it even more expensive to be a maven - all while the quality and creativity are declining. Removal of the skip option and the poor quality meant I was not comfortable to recommend maven membership. The increased prices, the confusing and confused communications regarding these increases, the lack of transparency regarding costs esp the add on polishes - Awful.
Did you enjoy the products in your Maven boxes? - I think you invest too much $ and creativity into the packaging that you send the product in (another example of being a marketing lead company). You should spend more time working on creative polish and collections and for heaven's sake - invest more money into your logistics and shipping operations. As an online vendor this is a core functionality. While being a maven I did grow to appreciate the high level of service and shipping quality from every other vendor I dealt with - because the shipping for Julep was very poor in comparison.
How could we make the Maven program more appealing? There is no way I would ever subscribe to the Maven program in its current form. I would not want to pay more for uninspired and poor quality polish, I would not want to buy 3 months at a time and I would not want to give up the right to skip. The thread I follow used to be all excited women talking about anticipating their boxes and the next collection. Now it is all frustrated ladies who sound like lawyers and accountants trying to figure out how the jules work, where their points went, mystery charges when a deal was not honored and making lists of how a collection is a dupe of Julep's previous collections/polishes. Its just not fun and basically I want fun and happiness from my nailpolish subscription - not anxiety and frustration. I also want to send my money to a company that visibly and vocally follows through and donates to charity.
Thank you to everyone at Julep that provided excellent customer service and thanks for all of the great polishes I did get during my time as a maven.
Thank you,
The fact that this is an email and not a web survey seems to indicate that you are not collating or collecting metrics on this data. Despite this I will happily answer your questions.
Why did you become a Maven? I was very interested in your products and in the free box of polish. I thought it was a great way to sample your program and I was also very happy that I was able to skip months. That was really key for me. If there was no skip option I would not have committed myself.
Why did you cancel your Maven subscription? .
1. Polish Quality vs. Polish Price- Julep's bottles are half the volume of most other polishes and at their regular price point they are one of the most expensive polishes in the market place. So at that price point I feel the formula for each polish should be predictable and high quality. Unfortunately this is not true - the polish quality is basically random. Some formulas are fabulous, but some are not. Some are basically unusable. At this price point polish quality should be predictable and uniform. There are many competitor products that do not have this quality issue and are twice the volume and are less expensive.
2. Creativity - Many of the 2014 collections were dupes of previous polishes. I realize that there are only so many colors on the color wheel - but there are lots of finishes and lots of themes that could be considered that would be so much fun. There were months that I could list the dupes based on your own product line so you were duping yourself? I have seen more creativity from drug store lines Sally Hansen, Julie G & Sinful Colors lately. Just leaves me shaking my head. You could and should be doing a better job.
3. Julep Marketing - Not sure how to put this - you are selling your access to Mavens as your breakthrough product for venture capital investment. It isn't based on nail polish. But you have this corporate persona of being a "girlfriend." It is just disingenuous and ICK. Finally although you discuss your donations to support women there is virtually no mention of this in your magazine articles in financial magazines and there is no transparency on this. Frankly I doubt that you have fulfilled this marketing promise. Jane Park has a marketing background and this is a marketing driven organization - to the detriment of other functions within your organization, such as logistics.
4. Maven Program Changes - The changes to the Maven program have made it even more expensive to be a maven - all while the quality and creativity are declining. Removal of the skip option and the poor quality meant I was not comfortable to recommend maven membership. The increased prices, the confusing and confused communications regarding these increases, the lack of transparency regarding costs esp the add on polishes - Awful.
Did you enjoy the products in your Maven boxes? - I think you invest too much $ and creativity into the packaging that you send the product in (another example of being a marketing lead company). You should spend more time working on creative polish and collections and for heaven's sake - invest more money into your logistics and shipping operations. As an online vendor this is a core functionality. While being a maven I did grow to appreciate the high level of service and shipping quality from every other vendor I dealt with - because the shipping for Julep was very poor in comparison.
How could we make the Maven program more appealing? There is no way I would ever subscribe to the Maven program in its current form. I would not want to pay more for uninspired and poor quality polish, I would not want to buy 3 months at a time and I would not want to give up the right to skip. The thread I follow used to be all excited women talking about anticipating their boxes and the next collection. Now it is all frustrated ladies who sound like lawyers and accountants trying to figure out how the jules work, where their points went, mystery charges when a deal was not honored and making lists of how a collection is a dupe of Julep's previous collections/polishes. Its just not fun and basically I want fun and happiness from my nailpolish subscription - not anxiety and frustration. I also want to send my money to a company that visibly and vocally follows through and donates to charity.
Thank you to everyone at Julep that provided excellent customer service and thanks for all of the great polishes I did get during my time as a maven.
Thank you,
Good luck to everyone continuing on - may you one day get a box that is correct, timely and full of good formula interesting polish.
/emoticons/[email protected] 2x" width="20" height="20" />
Lumaday
Lumaday
- Joined
- Apr 30, 2013
- Messages
- 655
- Reaction score
- 433
Some of them turned out a bit fuzzy because my phone is almost two years old and the lens is a bit scratched up. Thank you for your input and I'm glad you liked them
/emoticons/[email protected] 2x" width="20" height="20" /> I think Julep did a decent job with their swatches this month but you really need full sunlight to see all the gorgeous shimmer and chrome going on with them.
Lumaday
Lumaday
- Joined
- Apr 30, 2013
- Messages
- 655
- Reaction score
- 433
That was very well written. I hope they take your advice. I'm sorry to see you go but I hope you hang around the boards!I cancelled my sub to Julep this week. I really enjoyed seeing the colors this month thanks for posting the pictures PrettyLights! When I read through the posts to this point it just confirms for me that I made the right decision. When I cancelled the girl was very nice, but she said "Oh I see you are a long time Maven," she said it several times - I have only been a maven for 13 months. So I guess that many Mavens aren't sticking around that long ? (Or it means nothing and it is just part of their script).
They sent me a follow up email and asked for a reply to questions on why I quit. The fact that it isn't a web survey tells me that they aren't collecting data on why people are quitting.
My replies are here in the spoiler (its kind of wordy). Guess I had a lot to say to them.
Hello Julep Maven Team,
The fact that this is an email and not a web survey seems to indicate that you are not collating or collecting metrics on this data. Despite this I will happily answer your questions.
Why did you become a Maven? I was very interested in your products and in the free box of polish. I thought it was a great way to sample your program and I was also very happy that I was able to skip months. That was really key for me. If there was no skip option I would not have committed myself.
Why did you cancel your Maven subscription? .
1. Polish Quality vs. Polish Price- Julep's bottles are half the volume of most other polishes and at their regular price point they are one of the most expensive polishes in the market place. So at that price point I feel the formula for each polish should be predictable and high quality. Unfortunately this is not true - the polish quality is basically random. Some formulas are fabulous, but some are not. Some are basically unusable. At this price point polish quality should be predictable and uniform. There are many competitor products that do not have this quality issue and are twice the volume and are less expensive.
2. Creativity - Many of the 2014 collections were dupes of previous polishes. I realize that there are only so many colors on the color wheel - but there are lots of finishes and lots of themes that could be considered that would be so much fun. There were months that I could list the dupes based on your own product line so you were duping yourself? I have seen more creativity from drug store lines Sally Hansen, Julie G & Sinful Colors lately. Just leaves me shaking my head. You could and should be doing a better job.
3. Julep Marketing - Not sure how to put this - you are selling your access to Mavens as your breakthrough product for venture capital investment. It isn't based on nail polish. But you have this corporate persona of being a "girlfriend." It is just disingenuous and ICK. Finally although you discuss your donations to support women there is virtually no mention of this in your magazine articles in financial magazines and there is no transparency on this. Frankly I doubt that you have fulfilled this marketing promise. Jane Park has a marketing background and this is a marketing driven organization - to the detriment of other functions within your organization, such as logistics.
4. Maven Program Changes - The changes to the Maven program have made it even more expensive to be a maven - all while the quality and creativity are declining. Removal of the skip option and the poor quality meant I was not comfortable to recommend maven membership. The increased prices, the confusing and confused communications regarding these increases, the lack of transparency regarding costs esp the add on polishes - Awful.
Did you enjoy the products in your Maven boxes? - I think you invest too much $ and creativity into the packaging that you send the product in (another example of being a marketing lead company). You should spend more time working on creative polish and collections and for heaven's sake - invest more money into your logistics and shipping operations. As an online vendor this is a core functionality. While being a maven I did grow to appreciate the high level of service and shipping quality from every other vendor I dealt with - because the shipping for Julep was very poor in comparison.
How could we make the Maven program more appealing? There is no way I would ever subscribe to the Maven program in its current form. I would not want to pay more for uninspired and poor quality polish, I would not want to buy 3 months at a time and I would not want to give up the right to skip. The thread I follow used to be all excited women talking about anticipating their boxes and the next collection. Now it is all frustrated ladies who sound like lawyers and accountants trying to figure out how the jules work, where their points went, mystery charges when a deal was not honored and making lists of how a collection is a dupe of Julep's previous collections/polishes. Its just not fun and basically I want fun and happiness from my nailpolish subscription - not anxiety and frustration. I also want to send my money to a company that visibly and vocally follows through and donates to charity.
Thank you to everyone at Julep that provided excellent customer service and thanks for all of the great polishes I did get during my time as a maven.
Thank you,
Good luck to everyone continuing on - may you one day get a box that is correct, timely and full of good formula interesting polish.
Last edited by a moderator:
- Joined
- Jun 22, 2013
- Messages
- 217
- Reaction score
- 38
I got my August box today. I had that 3-month deal. As I'm reading it occurs to me since I wasn't "billed" this month I definitely fell to the bottom of the priority list. <_<HI Guys,
I just received my box and I am so upset!
I was in the second round of billing because i forgot to refill my prepaid card (i use for all subs) in time for billing (which is...when?) I got the email stating that my box was on its way - but that there was at least one polish missing, with no other info.
This is what I received:
image(34).jpeg
My addons, (sushmita -gorgeous) and some topcoat, and the eyeliner are all great. But there are two Queene annes (didnt order - wasnt expecting one, let alone two). I ordered Joyce (red) and India (ocean blue) and neither were included.
I also have no response from Julep or Jules added to my account OR any indication that they care that theyve lost a customer??
Be warned ladies!
No surprise I didn't get India like I wanted. I received Kirti (as ordered just lovely), Neha (not ordered and beautiful) and Sienna (much older gold) out of the blue. I never got an email about a shortage or replacement. I had ordered one off the plum eye gliders - totally MIA.
Totally confused I called right away and was stuck on hold. Fast forward - I didn't get the replacement email. The lack of eye glider is a complete mystery. To make it right, they're sending the eye glider, keep the "mistake" polishes, apology Jules and sent a gift card to redeem for a polish. Problem is this is my third month and was about to cancel. I'm waiting until all the promises are met.
And since I'm lame and forgot to use my Jules with my last box, we'll see if I get one more box.
Question: do you get 900 points per box you take? When does it get credited?
- Joined
- Jul 11, 2014
- Messages
- 282
- Reaction score
- 141
When I talked to them yesterday, there was still a 3rd round that hadn't been processed yet...So, if anyone is still waiting, it could be in the final round that hasn't yet gone out.
@@TracyT -- you get 300 points for a Maven box (the old subscription) or 350 points for a My Maven box. Most people who got their first monthly box last month got bonus points because of "delayed" shipping, for a total of 900 points.
My points are generally applied mid-month. Last month, it was the 14th.
Hope that helps.
- Joined
- Jul 18, 2014
- Messages
- 9
- Reaction score
- 4
This might be a silly question and maybe someone already answered it, but was there a free gift for doing 3 add-ons this month? I feel like I remember there would be which is why I added on 3 polishes, but I didn't come in my box. Can anyone help me out before I start on an e-mail to Julep CS?
- Joined
- Jul 18, 2014
- Messages
- 9
- Reaction score
- 4
Or maybe I don't get the free gift because I used Jules for one of the polishes? I just thought of that too.
The box I got yesterday included 3 paid add-ons. I got a tube of Blank Canvas eye primer as a gift. They've been sending different items -- some people got subscreen, and I think a few have received the Mint Condition foot cream.
There was a little printed paper (maybe 2" square") in the box that indicated that there was a beauty gift included. I'm not sure whether they include the gift if you use Jules for any/all of the add-ons.
- Joined
- Oct 9, 2013
- Messages
- 772
- Reaction score
- 445
WOW! Very well said. I want to save this to make sure I hit on some of these points for when I cancel and if they send me a similar survey. I have about 1300 Jules and want to wait until September my anniversary month to get my extra jules and use them to get my freebie, whatever that may be. Then I think I may be done. I am a grandfathered Maven so I get the skip option which is what makes me nervous to leave completely.I cancelled my sub to Julep this week. I really enjoyed seeing the colors this month thanks for posting the pictures PrettyLights! When I read through the posts to this point it just confirms for me that I made the right decision. When I cancelled the girl was very nice, but she said "Oh I see you are a long time Maven," she said it several times - I have only been a maven for 13 months. So I guess that many Mavens aren't sticking around that long ? (Or it means nothing and it is just part of their script).
They sent me a follow up email and asked for a reply to questions on why I quit. The fact that it isn't a web survey tells me that they aren't collecting data on why people are quitting.
My replies are here in the spoiler (its kind of wordy). Guess I had a lot to say to them.
Hello Julep Maven Team,
The fact that this is an email and not a web survey seems to indicate that you are not collating or collecting metrics on this data. Despite this I will happily answer your questions.
Why did you become a Maven? I was very interested in your products and in the free box of polish. I thought it was a great way to sample your program and I was also very happy that I was able to skip months. That was really key for me. If there was no skip option I would not have committed myself.
Why did you cancel your Maven subscription? .
1. Polish Quality vs. Polish Price- Julep's bottles are half the volume of most other polishes and at their regular price point they are one of the most expensive polishes in the market place. So at that price point I feel the formula for each polish should be predictable and high quality. Unfortunately this is not true - the polish quality is basically random. Some formulas are fabulous, but some are not. Some are basically unusable. At this price point polish quality should be predictable and uniform. There are many competitor products that do not have this quality issue and are twice the volume and are less expensive.
2. Creativity - Many of the 2014 collections were dupes of previous polishes. I realize that there are only so many colors on the color wheel - but there are lots of finishes and lots of themes that could be considered that would be so much fun. There were months that I could list the dupes based on your own product line so you were duping yourself? I have seen more creativity from drug store lines Sally Hansen, Julie G & Sinful Colors lately. Just leaves me shaking my head. You could and should be doing a better job.
3. Julep Marketing - Not sure how to put this - you are selling your access to Mavens as your breakthrough product for venture capital investment. It isn't based on nail polish. But you have this corporate persona of being a "girlfriend." It is just disingenuous and ICK. Finally although you discuss your donations to support women there is virtually no mention of this in your magazine articles in financial magazines and there is no transparency on this. Frankly I doubt that you have fulfilled this marketing promise. Jane Park has a marketing background and this is a marketing driven organization - to the detriment of other functions within your organization, such as logistics.
4. Maven Program Changes - The changes to the Maven program have made it even more expensive to be a maven - all while the quality and creativity are declining. Removal of the skip option and the poor quality meant I was not comfortable to recommend maven membership. The increased prices, the confusing and confused communications regarding these increases, the lack of transparency regarding costs esp the add on polishes - Awful.
Did you enjoy the products in your Maven boxes? - I think you invest too much $ and creativity into the packaging that you send the product in (another example of being a marketing lead company). You should spend more time working on creative polish and collections and for heaven's sake - invest more money into your logistics and shipping operations. As an online vendor this is a core functionality. While being a maven I did grow to appreciate the high level of service and shipping quality from every other vendor I dealt with - because the shipping for Julep was very poor in comparison.
How could we make the Maven program more appealing? There is no way I would ever subscribe to the Maven program in its current form. I would not want to pay more for uninspired and poor quality polish, I would not want to buy 3 months at a time and I would not want to give up the right to skip. The thread I follow used to be all excited women talking about anticipating their boxes and the next collection. Now it is all frustrated ladies who sound like lawyers and accountants trying to figure out how the jules work, where their points went, mystery charges when a deal was not honored and making lists of how a collection is a dupe of Julep's previous collections/polishes. Its just not fun and basically I want fun and happiness from my nailpolish subscription - not anxiety and frustration. I also want to send my money to a company that visibly and vocally follows through and donates to charity.
Thank you to everyone at Julep that provided excellent customer service and thanks for all of the great polishes I did get during my time as a maven.
Thank you,
Good luck to everyone continuing on - may you one day get a box that is correct, timely and full of good formula interesting polish.
- Joined
- Jul 18, 2014
- Messages
- 9
- Reaction score
- 4
It says something like "congrats" and about a "free gift" or whatever? I think I had that last month, but I can't figure out why I wouldn't get it for using Jules because I still paid/acquired those Jules through paying money. So... it's weird. I'll e-mail and see what they say. I'll let everyone know when they reply!
- Joined
- Apr 27, 2014
- Messages
- 38
- Reaction score
- 27
My CWAT box with India came today. All was well with it thankfully. You know, I really wish Julep would get their sh*t together. I really love them and it's the only sub that I consistently look forward to every month, but their constant issues as of late has been so frustrating. Since May I have had to call them every month about some issue or another. It's been said a million times before but, they could do so much more yet they just...don't. It's unfortunate.
- Joined
- Mar 11, 2014
- Messages
- 94
- Reaction score
- 62
Thanks everyone - I will be around and still buy polish. (just no more Julep I think) - good luck to you all with this month. I left some Juleps behind and I was able to skip - I just realized that I wasn't having fun and I didn't want to give them my $$ anymore. I am going to get dupes of my favorites from other brands when they run out. I have a ton of Julep polish anyway - over 100 shades.
Good luck to you all - I feel for you this month.
It looks like Orly Blue Peacock is a close substitute for India. (but I don't know if Orly is 3 free)
Good luck to you all - I feel for you this month.
It looks like Orly Blue Peacock is a close substitute for India. (but I don't know if Orly is 3 free)
Last edited by a moderator:
Kelly Silva
Evolution of a Foodie
I think many of the problems stem from the huge influx of people they had for the Plie Wand. Seems May was the magic month all the problems started. If they're not careful, they could lose many of those new people they just got this year.
- Joined
- Apr 27, 2014
- Messages
- 38
- Reaction score
- 27
That and I'm really convinced that some free sample blog really promoted the summer brights box as some "no strings attached" sample and they were inundated with new subscribers that didn't bother reading that they were now subscribers. Which in turn bogged down their customer service with people canceling from that and made reaching CS for the rest of us to be difficult and frustrating. There was always people on their Facebook complaining about being "scammed" into the sub, but not like it has been the past few months.
