Glossybox - October 2012

[Rachel Liane]

wow that new item looks awesome...lucky haha

 

[MyriadVoices]

So... I have surveys available... but not only are they for previous box items (none from October), I've already completed them. I'm so confused! Are they re-doing the old surveys retroactively? Am I supposed to fill them out again? Does anyone else have this issue?

 

[xoxoJannet]

Originally Posted by katie danielle /img/forum/go_quote.gif

Yeah she's right. I contacted Glossybox because I placed an order a week or so ago for another 3 month subscription starting in November and I used the COSMO code. I was told that this means my February box will be free. I think people who used the NYSW or whatever it is received extra July boxes this month.

Originally Posted by pride /img/forum/go_quote.gif

I know, and I think July was the weakest box yet. But yeah...if you look at the tracking they sent out for it, the reference number has 'NYFW' in it...the other, regular monthly boxes are all numbers. :/ I googled it a bit and saw a few blogs posts confirming the same thing.

Wow. I'm pissed. That was not what they advertised. Ugh. My schedule conflicts with their business time so I can't ever call them either.

 

[plutorayz]

Originally Posted by lovepink /img/forum/go_quote.gif

Oh Glossybox will you ever cease to stop puzzling me?  Got an email from GB today stating they "want my feedback!"  Says to log into GB got to surveys and give my opinion.  Log into GB.  "no surveys available."  I had assumed it was a survey about the service, not feedback for items, but maybe I read it wrong, considering we were barely able to leave feedback on Sept!

Edited because I had tried to put just the text from the email in this but it put the whole picture and I was not sure if that was ok.  Sorry /emoticons/[email protected] 2x" width="20" height="20" />

I didnt get an email about this, but I emailed them asking why my monthly survey hadn't been available.

They replied with a generic location of where it should be.

I replied with (not verbatim but similar)"yes, I'm aware of where it should be, I checked prior to emailing you and then gave you the benefit of doubt and looked again and there's still no survey there....."  

They responded that they had given me 100 glossydots.

I guess they didn't want my opinion on the products after all?  Idk.

 

[amidea]

how long do the surveys stay up for?

 

[Dalisay]

so, i'm very frustrated with glossybox. this morning i got an email that my subscription was going to expire soon which is not right. I bought the r29 deal. they messed up my account, then I was told that I was getting a free month(September) for my troubles, and then they restarted my voucher(i should be getting October, Nov, and Dec). From there I thought everything was all good.

I also asked back in August if we will be getting the r29 box since the three month sub wont reach out towards november, here's the email:

Hey Amy,   Yes you will be getting the Refinery29 box, the 3rd box you receive will be the Refinery29 edition.

Sincerely,   Glossybox
On Aug 21, 2012, at 8:34 PM, Amy Yim <xxx> wrote:
 

Two last question, the main reason I bought the subscription was because of the refinery29 box for November.    Will I be getting that box?   I got a shipment notification for august.   Since this is a three month sub, I'll be getting august, September, October. Will I have to pay another $21 for the November box?

So my question to those who signed up on august for the r29 deal, did any of you guys get the r29 box?

If not, I suggest you email them. Get what you paid for!

 

[Playedinloops]

Ughh am I the only one still without a box or shipping info? 

 

[brio444]

On a funny note, I got my shipment email  this morning, after my box was delivered yesterday.

 

[JessP]

Originally Posted by Dalisay /img/forum/go_quote.gif

so, i'm very frustrated with glossybox. this morning i got an email that my subscription was going to expire soon which is not right. I bought the r29 deal. they messed up my account, then I was told that I was getting a free month(September) for my troubles, and then they restarted my voucher(i should be getting October, Nov, and Dec). From there I thought everything was all good.

I also asked back in August if we will be getting the r29 box since the three month sub wont reach out towards november, here's the email:

Hey Amy,   Yes you will be getting the Refinery29 box, the 3rd box you receive will be the Refinery29 edition.
Sincerely,   Glossybox

On Aug 21, 2012, at 8:34 PM, Amy Yim <xxx> wrote:
 

Two last question, the main reason I bought the subscription was because of the refinery29 box for November.    Will I be getting that box?   I got a shipment notification for august.   Since this is a three month sub, I'll be getting august, September, October. Will I have to pay another $21 for the November box?

So my question to those who signed up on august for the r29 deal, did any of you guys get the r29 box?

If not, I suggest you email them. Get what you paid for!

I got the same email this morning - I figured it was because I only have one month left (I also have the R29 deal so November should be the last month and also be the R29 box). Maybe they sent out the same message to all emails attached to the R29 deal but didn't take into account special situations, like your extra comped month?

 

[bbbrandnewww]

I got an email about my sub expiring as well. I purchased a 3 month using NYFW and have only gotten the free box, September, and October. I should still be getting November. I tried calling but no one picked up so I'm going to try again later.

 

[CKennedy9687]

looking to trade the peppermint loofa soap for any other scent. PM me if interested, thanks!

 

[dotybird]

Originally Posted by Playedinloops /img/forum/go_quote.gif

Ughh am I the only one still without a box or shipping info? 

 I just got my shipping confirmation today but still no box.  It says it should arrive between October 26-29, though now I am sure it is going to be delayed because of "Frankenstorm!"

 

[pookiebear81]

I, too, got an email about my subscription expiring soon. I purchased the R29 deal, but waited to use it until October since I already had a subscription deal going. So through the R29 deal, I should be getting October, November and December's box. I emailed them this morning about it to confirm and received a form response back that they were overwhelmed with emails and would reply as soon as they could.

 

[Dalisay]

Originally Posted by JessP /img/forum/go_quote.gif

I got the same email this morning - I figured it was because I only have one month left (I also have the R29 deal so November should be the last month and also be the R29 box). Maybe they sent out the same message to all emails attached to the R29 deal but didn't take into account special situations, like your extra comped month?

maybe they did send that email to everyone that was attached to the r29 deal... but my thing is(for overreacting lol) is that I don't want to wait and see if I am getting the r29 box or not. Usually those kinds of emails is telling me that I have re-subscribe or else I'm not getting next months box. They don't exactly have a good track record(based on my experience) with their service so I rather not take any chances with them. I don't really care if I get december(since I got august and september free, then they restarted my account), but it's november(which is why i signed up for in the first place) is what I'm concerned about. 

Yes, I did get two boxes free but they overcharged me and it was a pain getting my refund. I had called/emailed multiple times and promised each time that I would get a refund right away. It took about 8 calls until I got a refund for the overcharge on their part. 

 

[Playedinloops]

Originally Posted by dotybird /img/forum/go_quote.gif

 I just got my shipping confirmation today but still no box.  It says it should arrive between October 26-29, though now I am sure it is going to be delayed because of "Frankenstorm!"

Yeah, I'm pretty sure I'm just never going to get my box, lol. I've emailed 3 times and they don't even respond anymore.

 

[JessP]

Originally Posted by Dalisay /img/forum/go_quote.gif

maybe they did send that email to everyone that was attached to the r29 deal... but my thing is(for overreacting lol) is that I don't want to wait and see if I am getting the r29 box or not. Usually those kinds of emails is telling me that I have re-subscribe or else I'm not getting next months box. They don't exactly have a good track record(based on my experience) with their service so I rather not take any chances with them. I don't really care if I get december(since I got august and september free, then they restarted my account), but it's november(which is why i signed up for in the first place) is what I'm concerned about. 

Yes, I did get two boxes free but they overcharged me and it was a pain getting my refund. I had called/emailed multiple times and promised each time that I would get a refund right away. It took about 8 calls until I got a refund for the overcharge on their part. 

Ohhh... Gosh I hope they are able to clear all that up for you! They certainly aren't making it very easy.

 

[kat46]

You are not alone /emoticons/[email protected] 2x" width="20" height="20" />
 

 

[kat46]

Originally Posted by Playedinloops /img/forum/go_quote.gif

Ughh am I the only one still without a box or shipping info? 

oopsie, my last post was a response to this one.

 

[Shannon28]

My box was at the PO today. I

got the Carol's daughter in Ecstasy, the enzyme peel, Secret Garden soap, the shine spray and the lip duo. If anyone wants to trade for the Coconut Carol's Daughter cream one let me know. The one I got smells like strawberry flavored lube

Probably slightly inappropriate, but that was the first thing I thought of.

 

[Ashitude]

Originally Posted by Shannon28 /img/forum/go_quote.gif

My box was at the PO today. I

got the Carol's daughter in Ecstasy, the enzyme peel, Secret Garden soap, the shine spray and the lip duo. If anyone wants to trade for the Coconut Carol's Daughter cream one let me know. The one I got smells like strawberry flavored lube

Probably slightly inappropriate, but that was the first thing I thought of.

Man, your post cracked me up. thanks! I needed the laugh.