Glossybox - October 2012

[jannie135]

I would like to trade my peppermint loofah soap. Anyone interested?

 

[yousoldtheworld]

Well...I'm annoyed...my box arrived, and I'm missing an item. I was supposed to get the Kryolan Blusher. /emoticons/[email protected] 2x" width="20" height="20" />

I got the loofah soap in peppermint, the tiny enzyme peel, the lipgloss/stick, and the shine spray. I hope they send me a replacement, or this will likely be my last Glossybox. I have not heard good things about their customer service so I'm concerned...

I would have liked my box had I gotten all 5 items though!

The lipstick/gloss is very neutral on me, I like it, and I like the strawberry smell.

I was hoping for peppermint in the soap! I love mint things, so happy with that.

The shine spray is nice...I have lots of similar things, but it'll get used.

The enzyme peel will be enjoyed if it works well.

 

[JessP]

Well...I'm annoyed...my box arrived, and I'm missing an item. I was supposed to get the Kryolan Blusher. /emoticons/[email protected] 2x" width="20" height="20" /> I got the loofah soap in peppermint, the tiny enzyme peel, the lipgloss/stick, and the shine spray. I hope they send me a replacement, or this will likely be my last Glossybox. I have not heard good things about their customer service so I'm concerned... I would have liked my box had I gotten all 5 items though! The lipstick/gloss is very neutral on me, I like it, and I like the strawberry smell. I was hoping for peppermint in the soap! I love mint things, so happy with that. The shine spray is nice...I have lots of similar things, but it'll get used. The enzyme peel will be enjoyed if it works well.

Oh no! Definitely contact them - I was missing a product in my July box I believe (the Sebastion shampoo) and they sent me a replacement. It wasn't lightning quick but it did arrive! I tweeted to @glossyboxushelp and sent them an email as well.

 

[yousoldtheworld]

Originally Posted by JessP /img/forum/go_quote.gif

Quote: Originally Posted by yousoldtheworld /img/forum/go_quote.gif
Well...I'm annoyed...my box arrived, and I'm missing an item. I was supposed to get the Kryolan Blusher.

I got the loofah soap in peppermint, the tiny enzyme peel, the lipgloss/stick, and the shine spray. I hope they send me a replacement, or this will likely be my last Glossybox. I have not heard good things about their customer service so I'm concerned...

I would have liked my box had I gotten all 5 items though!

The lipstick/gloss is very neutral on me, I like it, and I like the strawberry smell.

I was hoping for peppermint in the soap! I love mint things, so happy with that.

The shine spray is nice...I have lots of similar things, but it'll get used.

The enzyme peel will be enjoyed if it works well.
Oh no! Definitely contact them - I was missing a product in my July box I believe (the Sebastion shampoo) and they sent me a replacement. It wasn't lightning quick but it did arrive! I tweeted to @glossyboxushelp and sent them an email as well.
I've already emailed them, hopefully they fix it! I've heard such mixed reviews of their service : But I would reallllly love to try that blush, and since it is the replacement for the Carol's Daughter that others got, not getting it really alters the value of the box to me!

 

[MissLindaJean]

How has Glossybox panned out? I initially subscribed, but dropped after all the opening drama. Have there been improvements? They sent me an email with a coupon code in an attempt to lure me back lol. My curiosity is getting to me, so I figured I'd check with you folks. /emoticons/[email protected] 2x" width="20" height="20" />

 

[reepy]

I love GB.  I thought this month was "eh," but even their "eh" is yards above any other box.  I always feel the value is there and I actually haven't had any customer service issues.  Yes, you get charged early and shipped late, but I think the good far outweighs that.

 

[MissLindaJean]

My issues stemmed around unstable billing and crazy shipping. CS wasn't great, but I understand they were pretty understaffed. I'm just wondering if I should sign back up and do a quick 3 month trial for the holidays. Or wait a while longer. Has there been a good variety of products? Sorry, I haven't kept up with the GB threads so I'm pestering with q's.

 

[JessP]

My issues stemmed around unstable billing and crazy shipping. CS wasn't great, but I understand they were pretty understaffed. I'm just wondering if I should sign back up and do a quick 3 month trial for the holidays. Or wait a while longer. Has there been a good variety of products? Sorry, I haven't kept up with the GB threads so I'm pestering with q's.

I definitely think so! We've received a great variety of products that follow themes like Spa Luxe and Fall Forward - this last box alone contained a hair product, a body product, a face product, a makeup product, and a bath product. Two of them were full-sized and the others were nice sizes to give you a feel for the product (GB's verbiage states they offer "travel-sized" items instead of "sample-sized" if that means anything). There has been at least one full-size item per box - last month was a Missha BB Cream and a mattifying gel or cleansing water, the month before we got full-size nail polish and lip gloss in our boxes. Also, CS seems to be getting better - I didn't have the initial CS issues but nothing like that has come up since. They seem to respond a little more quickly, though their grammar is often still off lol. I'd give it a try - that COSMO code might stil be working for a free 4th month with a 3-month sub!

 

[yousoldtheworld]

Originally Posted by MissLindaJean /img/forum/go_quote.gif
How has Glossybox panned out? I initially subscribed, but dropped after all the opening drama. Have there been improvements? They sent me an email with a coupon code in an attempt to lure me back lol. My curiosity is getting to me, so I figured I'd check with you folks.

The actual products received have been great for me. They have consistently sent at least one full sized product, sometimes more, and I have always gotten a variety in each box (hair, skin, makeup, body...)

My only issue until this month has been the shipping (good god is it slow...) but how they handle my missing item this month will determine how I ultimately feel about their actual SERVICE. If I get my missing blush, I'll be happy and will renew my 3 month subscription. If not, I might take a break.

 

[MissLindaJean]

Thanks JessP and ladies! I may look into it and will definitely poke around more often, so I don't have to ask q's and bother people lol. Edited since I don't know the difference between an e and p lol.

 

[DragonChick]

Originally Posted by MissLindaJean /img/forum/go_quote.gif
My issues stemmed around unstable billing and crazy shipping. CS wasn't great, but I understand they were pretty understaffed. I'm just wondering if I should sign back up and do a quick 3 month trial for the holidays. Or wait a while longer. Has there been a good variety of products? Sorry, I haven't kept up with the GB threads so I'm pestering with q's.

Definitely try them again! My only issue has been the slow as molasses shipping, but everything in the boxes has been at least a travel sized sample, and some things full size products. My broken lipstick last month was replaced within 2 weeks afrer contacting them. They tend to stick to a body product, face product, hair products, makeup item, sometimes perfume, or some combination of those.

Overall, I think they have gotten much better from when I first joined in June.

 

[JessP]

Thanks JessP and ladies! I may look into it and will definitely poke around more often, so I don't have to ask q's and bother people lol. Edited since I don't know the difference between an e and p lol.

Lol! And no worries about the questions - happy to help! /emoticons/[email protected] 2x" width="20" height="20" />

 

[Playedinloops]

I would never sign up again for anything other than monthly. They somehow managed to "forget" to send my box 2 out of the 3 months of my 3 month sub. I've had to harass them via email several times to get them to send the box. Its extremely frustrating, and not worth the couple of dollars I saved by buying a 3 month versus month to month.

 

[Eleda]

Originally Posted by yousoldtheworld /img/forum/go_quote.gif


The actual products received have been great for me. They have consistently sent at least one full sized product, sometimes more, and I have always gotten a variety in each box (hair, skin, makeup, body...)

My only issue until this month has been the shipping (good god is it slow...) but how they handle my missing item this month will determine how I ultimately feel about their actual SERVICE. If I get my missing blush, I'll be happy and will renew my 3 month subscription. If not, I might take a break.

Their customer service has been nice. I called them to tell my BB cream was way to dark and they sent a replacement. But I think you need to call and tell them your issues. Call after lunch

also, does anyone want to trade their Basc oil for anything? My sept Glossybox is unused, as I did not like any of the items, and I got a replacement which I can use.

 

[MyriadVoices]

Originally Posted by MissLindaJean /img/forum/go_quote.gif
My issues stemmed around unstable billing and crazy shipping. CS wasn't great, but I understand they were pretty understaffed. I'm just wondering if I should sign back up and do a quick 3 month trial for the holidays. Or wait a while longer. Has there been a good variety of products? Sorry, I haven't kept up with the GB threads so I'm pestering with q's.

I have seen a lot of shipping/missing item/other issues from other folks, but GB has been my favorite sub since I started my sub addiction in March this year. I have personally found more items I would actually buy from GB than any other, and even the items I wouldn't buy I have enjoyed trying. I haven't yet had any issues (crossing my fingers that I remain so lucky), and the only problems I've had are related to the surveys not showing up. They are admittedly not consistent with shipping dates and when they charge your card, but I never pay very attention much to those things, so I guess it's not an issue for me. I also feel that they are constantly trying to make improvements -- the website is slowly evolving, and that alone makes me feel good about the company.

 

[AngeBrooklyn]

Finally received my box--received the Kryolan blush .  

 

[Auntboo]

The actual products received have been great for me. They have consistently sent at least one full sized product, sometimes more, and I have always gotten a variety in each box (hair, skin, makeup, body...) My only issue until this month has been the shipping (good god is it slow...) but how they handle my missing item this month will determine how I ultimately feel about their actual SERVICE. If I get my missing blush, I'll be happy and will renew my 3 month subscription. If not, I might take a break.

My prediction is that you will get your replacement item but will get no communication indicating that it is coming and that it will take a while to get to you. That seems to be there MO. I would definitely call to tell them it was missing (I always have good luck resolving my issues when I call) but don't be surprised if just at the point where you are ready to give up on them completely, you find the blush (or even an entire replacement box if you are lucky) in your mailbox. That seems to be how things have gone in other folks' cases.

 

[yousoldtheworld]

I'm impressed with the fragrance level of the loofah soap! I got the peppermint (which I love) and I took it out of the wrapper and left it out for a bit...and it's scented my entire upstairs! lol. Can't wait to try it on my tired feet and legs after work.

 

[yousoldtheworld]

Originally Posted by Auntboo /img/forum/go_quote.gif

Quote: Originally Posted by yousoldtheworld /img/forum/go_quote.gif
The actual products received have been great for me. They have consistently sent at least one full sized product, sometimes more, and I have always gotten a variety in each box (hair, skin, makeup, body...)

My only issue until this month has been the shipping (good god is it slow...) but how they handle my missing item this month will determine how I ultimately feel about their actual SERVICE. If I get my missing blush, I'll be happy and will renew my 3 month subscription. If not, I might take a break.
My prediction is that you will get your replacement item but will get no communication indicating that it is coming and that it will take a while to get to you. That seems to be there MO. I would definitely call to tell them it was missing (I always have good luck resolving my issues when I call) but don't be surprised if just at the point where you are ready to give up on them completely, you find the blush (or even an entire replacement box if you are lucky) in your mailbox. That seems to be how things have gone in other folks' cases.


Thanks for that...I hope so! I have emailed and tweeted...I will call if I don't hear back in a couple of days but I hate talking on the phone SOOO much (like, actual anxiety issues with it) that I am going to wait and see if I need to...lol. 

 

[NikNik455]

I'm not feeling the GlossyBox love. I purchased the R29 deal and was really disappointed with the shade of the BB cream and the lipstick from the September box. I'm black and the colors were way too pale. I made a comment on their FB page saying I was disappointed and they banned me from commenting on their page. The customer service is seriously lacking as well. I called them to let them know about the issue and their response was sorry but that's just the way it is. I'm now concerned that I'll be getting the BB cream again in my november box and it's useless because it doesn't come in my shade. I'm new to subs but I think it's a great concept. Glossybox really needs to work on communicating better with their customers. I want to love them but they make it really hard to when they treat you as liability instead of a source of revenue.