Glossybox November 2013 (spoilers!)

[biskies]

Quote: Originally Posted by yousoldtheworld /img/forum/go_quote.gif
  Here's the colors of the brown pencil...I am not swatching them as I am giving it away, but the ends of the pencil look pretty accurate to these stripes.



I think I would go back and sub for that box just for that pencil (if they would guarantee I'd get it).

 

[Bizgirlva]

Quote: Originally Posted by biskies /img/forum/go_quote.gif
 
But it says that "WE may also use your email address to send you other messages...and special offers".  That actually does NOT give them permission to give or sell your email address to other companies so that THEY can send you special offers.  You're consenting to email and special offers by Glossybox.

I'm not saying they're wrong (I'm sure it was buried in the Ts & Cs of their contest), I'm just saying that, with so many people that ARE upset by it, it would be nice of them to just say, "we apologize for the inconvenience and, if you need any assistance in unsubscribing to the mailings, we'd be happy to help you."  I'm not saying they should give everyone a free box or anything crazy, it's not the end of the world.  I own a bakery.  Every once in a while, someone comes up and says, "I don't really like your banana peanut butter cupcakes."  I try to make them happy.  Do I personally think those cupcakes are the bees' knees?  YUP!  Am I going to tell them they're wrong and to deal with it?  Nope.

I'm not even saying they're wrong, I'm just saying that it's always best to satisfy your customer base, even if it's just an apology and an offer to help get them off these lists.
Hahah you must be a relatively new GlossyBox subscriber?  They're notorious for pissing off their customer base.  

I dunno I feel like it's such a small issue. Unsubscribe & delete.  All done.

 

[biskies]

Quote: Originally Posted by Ann Tucci /img/forum/go_quote.gif
  Hahah you must be a relatively new GlossyBox subscriber?  They're notorious for pissing off their customer base.  

I dunno I feel like it's such a small issue. Unsubscribe & delete.  All done.

I agree with that, I'm just talking from the paralegal in me haha.  I didn't even get any of the emails, but I CAN understand why people are pissed.  They usually have great boxes though, so I never walk away for too long /emoticons/[email protected] 2x" width="20" height="20" />

 

[Tiffany27la]

That stuff doesn't bother me too much, but their cavalier attitude towards it does.  I try not to pay companies to sell my information.  When they do, an apology would be nice, instead of, "it's just email, just unsubscribe".  Kind of a bad attitude, if you ask me. That said, I haven't gotten any emails yet and I never entered their contest.

OMG..you own a bakery? I.LOVE.Cake. But I'm pretty sure everyone already knew that. Peanut butter cake...chocolate cake. How do people not like cake?

 

[missemiee]

Got my box today. The hair oil leaked all over the entire box. I don't think I'm even going to bother saying anything to customer service I've never had to contact them thus far and from what I've read about their customer service...it just seems like a lost cause. There goes $21! Oh well, this box wasn't that exciting to me anyway.

 

[puppymomofthree]

Quote: Originally Posted by missemiee /img/forum/go_quote.gif

Got my box today. The hair oil leaked all over the entire box. I don't think I'm even going to bother saying anything to customer service I've never had to contact them thus far and from what I've read about their customer service...it just seems like a lost cause. There goes $21! Oh well, this box wasn't that exciting to me anyway.
Do it--it takes a while, but you deserve what you pay for.  I hate dealing with them, but I refuse to not get what I paid for.

 

[Spiritwind10]

yeah they said it was coming from a cracked eyeshadow and they're sending me a replacement one. their cs on twitter is much nicer than e-mailing them directly.

I too had black powder all over my box, but the eye shadow had come open and had broken and was all over everything. Not only that the Oil had leaked and combined with the powder and I had a royal mess!! I contacted Glossybox and they are sending me a new box. Great customer service!!! I was glad they took care of it, what a mess!

 

[smiletorismile]

Quote: Originally Posted by missemiee /img/forum/go_quote.gif

Got my box today. The hair oil leaked all over the entire box. I don't think I'm even going to bother saying anything to customer service I've never had to contact them thus far and from what I've read about their customer service...it just seems like a lost cause. There goes $21! Oh well, this box wasn't that exciting to me anyway.
I'd recommend calling them! I had a problem once with a broken product and when I called them they took care of it and I got a new one within a week!

 

[biskies]

Quote: Originally Posted by Tiffany27la /img/forum/go_quote.gif


OMG..you own a bakery? I.LOVE.Cake.
But I'm pretty sure everyone already knew that. Peanut butter cake...chocolate cake.
How do people not like cake?

I own a bakery/bubble tea cafe.  I make banana cupcakes that have peanut butter cram cheese filling and frosting, drizzled in chocolate.  I think they're fabulous, most people do.  Sometimes, people order them, not sure of what to expect, and just aren't a fan of the combination.  I generally get one returned every week or two.  Most people love them though.  They're different and delicious,

 

[SOSRedAlertSOS]

I own a bakery/bubble tea cafe.  I make banana cupcakes that have peanut butter cram cheese filling and frosting, drizzled in chocolate.  I think they're fabulous, most people do.  Sometimes, people order them, not sure of what to expect, and just aren't a fan of the combination.  I generally get one returned every week or two.  Most people love them though.  They're different and delicious,

Your cupcakes sound amazing and I loooove Bubble Tea!

 

[missemiee]

Do it--it takes a while, but you deserve what you pay for.  I hate dealing with them, but I refuse to not get what I paid for.

You think I should? I already cleaned it up because oil was all over my hands after opening it. I had to rinse everything off. I hope they don't want pictures to prove it. I've just read many comments about their crappy and slow customer service. I don't want it leaving me more pissed. I work in a client facing role for work and I'd be mortified if something like this happened to one of my clients. I would make it right for them. In this day and age, businesses can't really afford to be losing loyal clients over things like this. But I know, not all people or business would agree with me. I understand there are many that take advantage of situations and obviously I'm not one to do that but I just feel like I always wasn't to say something nice before complaining. If I contact them. Should I send a contact form thing through their website? I don't have facebook so that's not an option.

 

[biskies]

Quote: Originally Posted by missemiee /img/forum/go_quote.gif



If I contact them. Should I send a contact form thing through their website? I don't have facebook so that's not an option.
Call them.  Do not pass go, do not collect $200.  Call them /emoticons/[email protected] 2x" width="20" height="20" />

 

[missemiee]

Call them.  Do not pass go, do not collect $200.  Call them /emoticons/[email protected] 2x" width="20" height="20" />

Lol! Ok I'm doing it! Thanks ladies! In others experience with damaged boxes, how do they usually fix this situation? Replacement box or product? Free box next month? Or just glossy dots? Lol.

 

[biskies]

They will likely replace the box.

 

[luckyme502]

I used the hair oil treatment today, and I love the way it smells!  

 

[Litigatrix]

Quote: Originally Posted by Ann Tucci /img/forum/go_quote.gif
  Hahah you must be a relatively new GlossyBox subscriber?  They're notorious for pissing off their customer base.  

I dunno I feel like it's such a small issue. Unsubscribe & delete.  All done.

The problem I think for many people is not that its "just an email address," its that it's a violation of trust between you and the company.  It's not like they did you a favor by providing the product, you paid for it.  If I found out Nordstrom was giving away my info for profit every time I spent money there...I would stop shopping there. 

In addition, ones email address being sold to a company is one step away from ones address, phone number, etc. being sold. For example, I got unwanted magazine subscriptions for years until I changed my address on all of them to Anartica. When I called to tell the publishers that I didn't order Us Weekly(I hate it..it filled me with rage that they clogged my mailbox weekly)/Parent & Child (I have no kids..it also came with tons of Gerber Grow-up offers)/Reader's Digest (I am not 95 years old) and demanded that they stop filling up my mailbox with nonsense....I was told that the magazine couldn't make changes to my account because my subscription was through "one of their marketing partners." I get bills and re-subscription notices to this day.

It's a minor annoyance/first world problem in the scheme of things but a significant one from a customer service standpoint IMO.

 

[quene8106]

Quote: Originally Posted by Litigatrix /img/forum/go_quote.gif
 
The problem I think for many people is not that its "just an email address," its that it's a violation of trust between you and the company.  It's not like they did you a favor by providing the product, you paid for it.  If I found out Nordstrom was giving away my info for profit every time I spent money there...I would stop shopping there. 

In addition, ones email address being sold to a company is one step away from ones address, phone number, etc. being sold. For example, I got unwanted magazine subscriptions for years until I changed my address on all of them to Anartica. When I called to tell the publishers that I didn't order Us Weekly(I hate it..it filled me with rage that they clogged my mailbox weekly)/Parent & Child (I have no kids..it also came with tons of Gerber Grow-up offers)/Reader's Digest (I am not 95 years old) and demanded that they stop filling up my mailbox with nonsense....I was told that the magazine couldn't make changes to my account because my subscription was through "one of their marketing partners." I get bills and re-subscription notices to this day.

It's a minor annoyance/first world problem in the scheme of things but a significant one from a customer service standpoint IMO.
agreed. that is what i was worrying about and i was afraid of my personal information being sold to other companies (phone number, address, etc.) i don't give my phone number and email address at checkout when i shop in stores like payless, victoria's secret, new york and company, etc.  i don't want to sell my soul for a coupon, lol

 

[soccerkidtlk]

Quote: Originally Posted by missemiee /img/forum/go_quote.gif


Lol! Ok I'm doing it! Thanks ladies!

In others experience with damaged boxes, how do they usually fix this situation? Replacement box or product? Free box next month? Or just glossy dots? Lol.
I have never had an issue getting replacement products from glossybox. They've always sent me a new product even if 2 items in my box were damaged i've received a replacement! I also have gotten new products when I've told them that they have already sent me a product before. Guess it's just who you talk too, but i've never had an issue with their customer service.

On a side note: I think i'm going to unsubscribe and just do a month by month this based on the spoilers. Some months are very hit and miss and I would rather pay for the hits! I've never had an issue resubscribing after unsubscribing before so hopefully that will work and save me some money.

 

[yousoldtheworld]

Lol, I love bright liners! I'd wear it on my lower lash line /emoticons/[email protected] 2x" width="20" height="20" />

  Here's the colors of the brown pencil...I am not swatching them as I am giving it away, but the ends of the pencil look pretty accurate to these stripes.

my box came today and I also got the eyeliner instead of the ginseng cream but my liner is black and lime green, what am I suppose to do with lime green liner? I would of been much happier with these colors

 

[felicia1995]

Quote: Originally Posted by Litigatrix /img/forum/go_quote.gif
  Just got an email welcoming me to "Tarte"..so that means so far, I have been sold to Byrdie, Sesha and Tarte after the October box. I cancelled to wait and see if I liked this box before ordering, but I don't think I'll get it because I don't want anyone else to have my information. 
Another option would be to create a new burner email address like [email protected] and have GB customer service change your account email. At least the spam will be contained, and you can still enter the sweepstakes without getting your main email flooded.